Masud, ash and brad have been nothing but incredible! Very professional and they all have amazing customer service. They made me feel like a friend rather than a customer so I cannot thank them en... See more
Company replied
22-23 East Street, PO19 1HS CHICHESTER, GB
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Masud, ash and brad have been nothing but incredible! Very professional and they all have amazing customer service. They made me feel like a friend rather than a customer so I cannot thank them en... See more
Company replied
Came in and spoke too Ashley about moving over too Vodafone but due too personal situation was it wasn’t very straight forward for himself. Was amazing, helpful and patient throughout the whole proces... See more
Company replied
Masud and Thomas at the East Street Chichester branch were super helpful in getting both me and my husband set up with new phone numbers and a data plan each. We had lots of questions about switching... See more
Company replied
I recently had issues with my phone and visited this store to try to resolve them. At the time, all the staff were engaged with other customers, but I was assured with a smile and a warm welcome th... See more
Company replied
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22-23 East Street, PO19 1HS, CHICHESTER, United Kingdom
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Masud, ash and brad have been nothing but incredible! Very professional and they all have amazing customer service. They made me feel like a friend rather than a customer so I cannot thank them enough!
One very happy customer!
Harry

Reply from Vodafone UK - Chichester East St
Ashley was the most helpful advisor.
He spotted that I could be on a much better priced plan.
Thank you

Reply from Vodafone UK - Chichester East St
Excellent service from the Chichester store (Vodaphone). Halle was extremely knowledgable and helpful when purchasing 2 new Mibike phones and Airplans

Reply from Vodafone UK - Chichester East St
Came in and spoke too Ashley about moving over too Vodafone but due too personal situation was it wasn’t very straight forward for himself. Was amazing, helpful and patient throughout the whole process 👍🏼

Reply from Vodafone UK - Chichester East St
I came into the Chichester branch today in a state of panic and Brad was so calm and so helpful as soon as I explained my dilemma ...He also managed to get my costs down and I will come back asap to purchase a new phone ...Thank you Brad ..You have made my day 😊

Reply from Vodafone UK - Chichester East St
Came in looking for a replacement SIM and left with a cheaper deal on that SIM! Masud was really helpful and down to earth. Will be back at the end of the month to sort my other contract!:)

Reply from Vodafone UK - Chichester East St
Masud was extremely helpful and knowledgeable. He is a credit to the Chichester shop team.

Reply from Vodafone UK - Chichester East St
Masud made our day with a great package deal and wonderful wholesome chats along away!

Reply from Vodafone UK - Chichester East St
I recently had issues with my phone and visited this store to try to resolve them. At the time, all the staff were engaged with other customers, but I was assured with a smile and a warm welcome that they would help asap. I feel strongly that the manager of the store deserves a special mention, because the problems were complex. It took him almost an hour to finally solve them, and he did so with professional expertise and tremendous patience. I would highly recommend the great customer service at this store.
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Reply from Vodafone UK - Chichester East St
Halle was very helpful and very informative. Took time to give us options to choose from and made sure we got the best deals for the multiple items we needed.

Reply from Vodafone UK - Chichester East St
Came in to up garage my phone very happy with the service Ashley was very knowledgeable helpful

Reply from Vodafone UK - Chichester East St
Had occasion to visit the Chichester branch yesterday. I was served very quickly and efficiently by Ashley who answered all my questions and ensured everything was ok with my data roaming etc. A thoroughly pleasant experience. Thank you Ashley.

Reply from Vodafone UK - Chichester East St
I came in today (19th July) and was served by Kevwe who helped my elderly neighbour get onto a monthly rolling contract from his existing pay as you go contract.
Her service was 10/10 and was extremely helpful. She was friendly and explained everything to him in a clear and concise way which exactly what someone like him needed. She was able to get him on a very good deal and he is now going to be a Vodafone customer for the foreseeable future.
A store is only as good as its employees and she is a true asset. If I could give her more than 5 stars on this rating I would absolutely do so.
I hope her manager sees this review because she deserves to hear how excellent she is.

Reply from Vodafone UK - Chichester East St
Kevwe has been amazing today. Would recommend. Thank you.

Reply from Vodafone UK - Chichester East St
Masud and Thomas at the East Street Chichester branch were super helpful in getting both me and my husband set up with new phone numbers and a data plan each. We had lots of questions about switching between eSims, calling internationally and adding travel plans when we need them. There wasn’t a question they couldn’t answer. We were very impressed with their service and wouldn’t hesitate to recommend them.

Reply from Vodafone UK - Chichester East St
I have been a Vodafone customer for 20 yrs, and always find them helpful. Today Brad guided me thru the mobile issues I was experiencing, recommended a better contract, and better value for visiting Europe. He was very thorough, kind, humorous too, and this senior left feeling very happy.

Reply from Vodafone UK - Chichester East St

Reply from Vodafone UK - Chichester East St
We had a very good experience with Masood, he was very helpful and very polite,

Reply from Vodafone UK - Chichester East St
Halle was superb.Most professional and very helpful. A great customer experience.

Reply from Vodafone UK - Chichester East St
Thomas was really lovely and very helpful.

Reply from Vodafone UK - Chichester East St
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