Vodafone UK - Chichester East St Reviews 

205
TrustScore 5 out of 5

4.9

22-23 East Street, PO19 1HS CHICHESTER, GB


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Rated 5 out of 5 stars

Summer was amazing, really attentive, answered all my questions and supported me brilliantly with my upgrade. We don’t live in Chichester but always travel here for the amazing service

Company replied

Rated 5 out of 5 stars

Masud, ash and brad have been nothing but incredible! Very professional and they all have amazing customer service. They made me feel like a friend rather than a customer so I cannot thank them en... See more

Company replied

Rated 5 out of 5 stars

Masud and Thomas at the East Street Chichester branch were super helpful in getting both me and my husband set up with new phone numbers and a data plan each. We had lots of questions about switching... See more

Company replied

Rated 5 out of 5 stars

Came in and spoke too Ashley about moving over too Vodafone but due too personal situation was it wasn’t very straight forward for himself. Was amazing, helpful and patient throughout the whole proces... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Chichester East St

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 22-23 East Street, PO19 1HS, CHICHESTER, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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4.9

All reviews

(205)

40,947 reviews in the last 12 months

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Rated 5 out of 5 stars

Sam was brilliant and very patient

May 3, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was extremely helpful and pleasant…

Sam was extremely helpful and pleasant and helped me pilot my way through technology. Thank you

May 2, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Margaret,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful service by Sam in the…

Wonderful service by Sam in the Chichester Vida phone shop. He was very patient and answered every question fully. Very reassuring for us “ elder lies”!!
Thank you Sam

May 2, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Penny,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Sam.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A good service…

Connor was thoughtful and very professional. So good I bought a new phone and stayed with Vodafone. He is a very relaxed and calm employee, a pleasure to talk to.

April 26, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Brenda,

Thank you for your feedback. It's always wonderful to read such kind words about Connor.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Danielle was helpful throughout my visit to Vodafone, Chichester. I went in for an upgrade and all my questions were thoroughly answered and explained well. Danielle was able to offer me the best phone for my needs and even offered me money back on my old handset, which was a pleasant surprise. A good experience provided. Thank you.

April 19, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Keely,

Thanks for the lovely review and fantastic support for Danielle.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great efficient staff

Great efficient staff
Personalised experience

April 12, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Pauline ,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience from Brad in store at…

Great experience from Brad in store at Chichester.

April 2, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Lee,
 
This is fantastic to hear! We really appreciate the feedback. It brings us great joy to know Brad was able to sort it out for you.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone upgrades

My wife and I popped into the chichester branch of Vodafone and was met by Danielle who promptly sat us down to check our eligibility for our phone upgrades, she was very polite and professional. We came away with two new phones and contracts !
Danielle is definitely an asset to Vodafone.

April 1, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Carl,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dannelle had a good service

Dannelle had a good service

March 25, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hi Samantha,

Thanks for your 5-star review for Samantha. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Good personal service for complex…

Good personal service for complex requirements

March 13, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hi Steve. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service today

Amazing service today - I went in and everything was easy.
I was looking to reduce my plan and get a new phone and they did just that.
I think it was Amy I saw who was training and both her and her colleague were so friendly and helpful.
Thank you both.

March 13, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hi Serena,

Thanks for sharing your fabulous feedback for Amy. If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Sam Knew what i needed

Sam Knew what i needed. Sorted right contract. Perfect service. Totally happy

March 8, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hi Mike,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Lydia was so patient and helpful

Lydia was so patient and helpful - answered all my questions and volunteered more advice if I needed it.

February 21, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Louise,

Thanks for letting us know what an amazing job Lydia did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sales Assistant Dannielle

Sales Assistant Dannielle was Brilliant, Sorted out my phone upgrade, in a Professional manner,
Keep up the good work !!

February 4, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hello, Gordon,

It's great to hear about the positive experience which you've had with Dannelle. Thanks for taking the time to write in a review about the service you received.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone upgrade

Danielle was able to sort out the sale very efficiently in a friendly way. Happy to answer my questions. A very quick and easy process to upgrade my phone 😊

February 4, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Thanks for sharing your fabulous feedback for Danielle. If you need any help in the future, please message us on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lydia was amazing

Lydia was amazing, able to explain everything so simply and the process was fast and efficient. Will definitely be coming back again !

January 23, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hi Ryan,

It's great to see your positive review, we really appreciate your feedback. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Danielle is the reason for positive review

I am only writing a positive review because of Dannielle at Vodafone in Chichester. She took over from a man who wasn't being helpful at all.
I was really unhappy with his service but Danielle came to the rescue. She really put the effort in to try and help me resolve my issue and showed me information the gentleman wouldn't, he seemed not bothered at all and doesn't seem to want to help your customers..

Danielle deserves a better role or a pay rise! Thank you Danielle!

January 10, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Denz was fantastic

Denz was fantastic, knowledgeable, efficient and personable... would recommend

January 6, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hello, Sally,

Thanks for letting us know what an amazing job Denz did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Most helpful lady called Danielle

Most helpful lady called Danielle. Helped with internet issues.

January 4, 2025
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

The lady called jorja went above and…

The lady called jorja went above and beyond to give us the best advice and support. We updated and trade in our old devices. We are so happy to have these products

December 31, 2024
Unprompted review
Vodafone UK - Chichester East St logo

Reply from Vodafone UK - Chichester East St

Hey Toyah,

Thanks for letting us know what an amazing job Jorja did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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