Tom was very helpful with explaining all the different options that were available to select from for a new contract and finding one that suited my needs. He was very friendly and we had a good cha... See more
Company replied
7 High Street, SN15 3ER Chippenham, GB
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Tom was very helpful with explaining all the different options that were available to select from for a new contract and finding one that suited my needs. He was very friendly and we had a good cha... See more
Company replied
Not exactly sure of the date that I went into the Vodaphone shop in Chippenham for some tech support but it was the Tuesday after England won their World Cup football match! Tom helped me. He greeted... See more
Company replied
Tom in Chippenham went the extra mile to make sure my phone and watch were operating correctly. I don't think I could have sorted it myself
Company replied
We went into the chippenham store in Wednesday and were served by Ryan. We were very frustrated by dealing with the online service trying to set up a new contract so decided face to face would be bet... See more
Company replied
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7 High Street, SN15 3ER, Chippenham, United Kingdom
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Ryan was amazing. We are in the older age bracket, he was so patient and knowlegable. We never felt rushed even the shop was busy or silly. He explained our options and what he thought would be best for us still leaving the end decision to us.
Ryan is an absolute credit to your company. We will definately be recomending him to friends and family.

Reply from Vodafone UK - Chippenham
Moved Accross to Vodafone and very happy with experience. Thanks

Reply from Vodafone UK - Chippenham
We went into the chippenham store in Wednesday and were served by Ryan. We were very frustrated by dealing with the online service trying to set up a new contract so decided face to face would be better. We are both pensioners and not exactly tech savvy. Ryan was extremely helpful and renewed our confidence in Vodafone. He was very patient and gave good advice. We will always go into store from now in and give the online service a miss. Thanks Ryan for exceptional customer service.

Reply from Vodafone UK - Chippenham
Ryan helped me today, he explained everything perfectly and patiently. He is a credit to your company

Reply from Vodafone UK - Chippenham
Tom has been very helpful in clarifying my contract details and how to view details via myvodaphone

Reply from Vodafone UK - Chippenham

Reply from Vodafone UK - Chippenham
Seen straight away and answered all my questions. Everything sorted very quickly.

Reply from Vodafone UK - Chippenham
Thomas was brilliant, exceptionally patient with me. Excellent customer service. Can't recommend highly enough.

Reply from Vodafone UK - Chippenham
We were greeted as soon as we entered the shop & offered coffee. Ryan was absolutely wonderful in explaining everything to me as I’m not good with technology. He was very polite, friendly & obviously knew his stuff! He answered all my questions. I was worried what affect changing my phone would have on my hearing aid app & he put my mind at rest about that. He set it all up for my phone to be delivered the next day to my home. I do hope Ryan gets recognition for being an amazing adviser to me, & wish him all the best.

Reply from Vodafone UK - Chippenham
Assisted by Ryan very helpful excellent service 👏

Reply from Vodafone UK - Chippenham
Very friendly, helpful and patient.
Ryan explained everything clearly and concisely.

Reply from Vodafone UK - Chippenham
Great customer service ! Friendly man Ryan giving me all the required information needed about the phone ,very helpful and very satisfied customer here !

Reply from Vodafone UK - Chippenham

Reply from Vodafone UK - Chippenham
Outstanding service and care to a Veterans in need. Thank you Tom.

Reply from Vodafone UK - Chippenham
Grace was very helpful and really clear with each step of the process of upgrading my sim. Whole store was very inviting and friendly. Nothing was too much trouble. I would highly recommend!

Reply from Vodafone UK - Chippenham
Good customer service, sorted out everything I needed and planned my swop over in december.

Reply from Vodafone UK - Chippenham

Reply from Vodafone UK - Chippenham
Absolutely friendly and great help from you all

Reply from Vodafone UK - Chippenham
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