Tom was very helpful with explaining all the different options that were available to select from for a new contract and finding one that suited my needs. He was very friendly and we had a good cha... See more
Company replied
Location
Switch location7 High Street, SN15 3ER Chippenham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not exactly sure of the date that I went into the Vodaphone shop in Chippenham for some tech support but it was the Tuesday after England won their World Cup football match! Tom helped me. He greeted... See more
Company replied
Tom in Chippenham went the extra mile to make sure my phone and watch were operating correctly. I don't think I could have sorted it myself
Company replied
We went into the chippenham store in Wednesday and were served by Ryan. We were very frustrated by dealing with the online service trying to set up a new contract so decided face to face would be bet... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chippenham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
7 High Street, SN15 3ER, Chippenham, United Kingdom
4.8
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We went into Vodafone Chippenham to…
We went into Vodafone Chippenham to look at switching to another provider and upgrade our phones. The agent who helped was very knowledgeable and helped us get several discounts on 2 new monthly plans as we already had Vodafone broadband.
March 2, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Kelsey,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Hugo is great …
Hugo made our Vodafone experience really pleasant! Couldn’t have hoped for better service
March 1, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Excellent customer service by Tom in…
Excellent customer service by Tom in Chippenham!
February 19, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Valeria. Thank you for your review for Tom. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jo the store manager was BRILLIANT!!
I visited the chippenham store today to open a new phone contract and take advantage of a promotion they have running currently. I was greeted by the store manager Jo who was friendly and helpful from the get go - Jo then sat me down and went through each step to ensure i was happy. Everything was explained perfectly and she took the time to answer any questions i had and dealt with every request with a smile. I interacted a little with the other two employees and they were also very friendly, clearly such a great rapport in this store. I left a very happy customer today, not only did i get a great deal and 10/10 service, but they had the phone i wanted in stock so no waiting for delivery which is always a win!! I have to say that Jo is an asset to Vodafone, knowledgable, attentive & and all round lovely person! 5 stars just doesnt justify!
February 15, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Helen,
This is lovely feedback for Jo. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Brilliant customer service
Brilliant customer service - big thank you to Tom
February 5, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hello, Paul,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Always brilliant!
I had a great experience at Vodafone in Chippenham. The staff are very happy and bubbly, and nothing is too much for them! Always a pleasure to shop here! Great staff, 10/10!!
January 29, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Jodie-Leigh,
Thanks for sharing your fabulous feedback for our Chippenham team. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
We love the vodaphone shop in…
We love the vodaphone shop in Chippenham! They are super helpful, explain everything brilliantly and make our life so much easier.
December 10, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Deborah,
We appreciate your positive feedback for our Chippenham team. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ben was very attentive and helpful with…
Ben was very attentive and helpful with my questions,thankyou,Merry Christmas.
December 9, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Maryanne,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sophie took us through the process at a…
Sophie took us through the process at a speed we were comfortable with. Offered a clear deal that met my needs. Perfect.
December 2, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi there,
Thank you for your review and great feedback for Sophie.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The service I received from Sophie was…
The service I received from Sophie was excellent!! She was extremely helpful and knowledgeable.
November 26, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Ian,
This is lovely feedback for Sophie. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Happy customer
Tom was so patient and more than happy to explain the technical terms I didn't understand. I have come out with a lovely new phone which is better but cheaper than my last one....happy!! And broadband....more than happy .
October 26, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Ann, I'm glad Tom took the time to explain everything you needed today. I hope you're loving your new phone 😊
All the best, The Vodafone Social Media Team
100% customer satisfaction
100% customer satisfaction. Tom took me through the complete transfer.
October 25, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Paul,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Five Star Service by Sophie
I've not always had a good experience with Vodafone as I do find them pushy sometimes, however going into the chippenham branch today I felt super welcomed, and not pushed at all by Sophie. She understood both mine and my partners needs and requests without pushing to up sell at every opportunity.
Thoroughly happy with the customer service today.
October 12, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hey Gina,
Thanks for the lovely review and fantastic support for Sophie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Chippenham
Hi Verity,
Thanks for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone store in Chippenham…
Vodafone store in Chippenham especially phil were very helpful today with my confusion of upgrading my phone. Thank you so much!
September 8, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Emma,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tom was very helpful…
Tom was very helpful explaining the options available for my Broadband and Mobile Phone contracts renewal. Whatever the ban-counters tell you, a physical presence with people to talk to is essential for those reliant on your services.
September 4, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Ewan,
We’re glad to hear you found the best deal for you when visiting Tom in our store. Thanks for your review and kind words. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Sophie was super helpful
Sophie was super helpful. Really easy to talk to and explained everything clearly. All staff were super friendly and really happy with my new phone
August 29, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Olive,
This is lovely feedback for Sophie. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Chippenham Store
Tom at Chippenham store explained the whole process and all options very clearly.
I felt that I got the absolute best advice possible for my upgrade.
August 12, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Stuart,
Thanks for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tom was fantastic very helpful.
August 9, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very efficient and informative service…
Very efficient and informative service when upgrading my phone. Thank you
August 2, 2024
Unprompted review
Reply from Vodafone UK - Chippenham
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.