Tom was very helpful with explaining all the different options that were available to select from for a new contract and finding one that suited my needs. He was very friendly and we had a good cha... See more
Company replied
Location
Switch location7 High Street, SN15 3ER Chippenham, GB
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Not exactly sure of the date that I went into the Vodaphone shop in Chippenham for some tech support but it was the Tuesday after England won their World Cup football match! Tom helped me. He greeted... See more
Company replied
Tom in Chippenham went the extra mile to make sure my phone and watch were operating correctly. I don't think I could have sorted it myself
Company replied
We went into the chippenham store in Wednesday and were served by Ryan. We were very frustrated by dealing with the online service trying to set up a new contract so decided face to face would be bet... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Chippenham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
7 High Street, SN15 3ER, Chippenham, United Kingdom
4.8
Excellent
119 reviews
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The advisor
The advisor tried every way possible to sort out the issue with my network and finally found the issue and was rectified within minutes. When sorting the issue he also told me I could save money on my Vodafone broadband. Had issue's and he when above and beyond to sort. Couldn't resolve in store. As it was out of his hand, But told me he would personally get in touch when he had more answers.
He surely did know what he was doing and didn't just try and fob me off and do the basic.
Chippenham Store
October 15, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Terrific service here always
Terrific service here always. Informed, courteous and respectful. Nothing is too much trouble for the employees. And especially grateful thanks to Grace
October 9, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Chippenham
Hey Poppy,
Thanks for the lovely review and fantastic support for Thomas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Massive thank you to Jo as popped over…
Massive thank you to Jo as popped over to upgrade my phone and she saved lots of hassle and saved me quite a bit money. Great service and lovely staff
September 15, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Popped over to Chippenham to upgrade my…
Popped over to Chippenham to upgrade my phone. After speaking with grace she made the process very easy and saved me a lot of money. Great service
September 15, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Brilliant service.
September 15, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Thank you for your fantastic feedback!
Thanks,
Vodafone Social Media Team
The man I have seen twice is so helpful…
The man I have seen twice is so helpful pleasant, nothing is too much trouble.
September 4, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great people
Great people, very helpful, nothing is too much to ask!! Asset to Vodafone, all of them!
August 28, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hey Neil,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
AMAZING CUSTOMER SERVICE Tom in the Chippenham store was…
Tom in the Chippenham store was absolutely amazing
So helpful and knowledgeable
So much nicer than trying to sort my problem via the App
August 23, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Vodafone Social Media Team
Dishonest service
Originally got a Big Value 30 package. Expired 6 July. Came into store on July 2 to top up for a Big Value 10 once original package finished. Everything done by staff, not me. Paid £10 to put credit on account. Lady said ‘all done, will just take time to reset”.
Except it never did.
Every time I got the same message from Vodafone saying they couldn’t activate the new bundle.
Then they charged me £2 on July 6, and £ 2 on July 7, even though the only thing I was trying to do was activate my 10.
Came back into the store.
Lady said “it’s because you only have £6 on your account “
“Nothing we can do. I will escalate it”
So now I have to have their sim in my phone so they can call me “hopefully within 2 days” and have no data or call abilities. Fabulous!
What is the point of coming in to a store to get things sorted if staff either do it wrong or can’t do anything?
July 15, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hey Darren,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the inconvenience you've faced.
We understand how frustrating it must have been to visit the store in advance, follow the process as advised, and still encounter issues with your Big Value 10 bundle activation. This is certainly not the experience we aim to provide, and we sincerely apologize for the confusion and the unexpected charges.
It sounds like there may have been a miscommunication or a technical issue during the top-up process, and we appreciate you bringing it to our attention. We’re currently reviewing what went wrong and will ensure this is escalated appropriately so it doesn’t happen again.
In the meantime, if you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Chippenham
Hey Julian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and efficient
Very helpful and efficient. Jo listened, had a solution straight away and helped me achieve what I came in to do.
June 17, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas was very helpful 10/10
June 14, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Dan,
We appreciate your perfect rating!
Thanks,
Vodafone Social Media Team
Truely customer focused
Friendly efficient and concerned about the whole picture.
June 7, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Tanya.
Thank you sharing your positive experience with us.
Vodafone Social Media Team
Tom was great
Tom was great! Really friendly, helpful and patient. Left the shop feeling happy.
May 31, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hey Nicholson,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thomas was fantastic
Thomas was fantastic. Great knowledge and even had chocolates.
May 27, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hi Lee. Thank you for your review for Thomas. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas answered all questions and more…
Thomas answered all questions and more , very clear explanation, very patient and reduced our bills. Many thanks
May 23, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hey Debbie,
Thanks for the lovely review and fantastic support for Thomas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience
I visited the vodafone store and spoke with Jo, she was very helpful and polite taking her time with me to explain how my new device worked and helping me to set it up.
April 25, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hey Hugo,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Such good staff!
I visited the store today to get some ideas on what phones might be available for my daughter, the team were helpful and showed me all the options, explaining things easily for me. Really bubbly staff - we look over my options and will be returning!
April 28, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Great service, simple explanation of all the options and no pressure.
March 5, 2025
Unprompted review
Reply from Vodafone UK - Chippenham
Thanks for the five star review, Martin! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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