Vodafone UK - Chippenham Reviews 

119
TrustScore 5 out of 5

4.8

7 High Street, SN15 3ER Chippenham, GB


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Rated 5 out of 5 stars

Tom was very helpful with explaining all the different options that were available to select from for a new contract and finding one that suited my needs. He was very friendly and we had a good cha... See more

Company replied

Rated 5 out of 5 stars

Not exactly sure of the date that I went into the Vodaphone shop in Chippenham for some tech support but it was the Tuesday after England won their World Cup football match! Tom helped me. He greeted... See more

Company replied

Rated 5 out of 5 stars

Tom in Chippenham went the extra mile to make sure my phone and watch were operating correctly. I don't think I could have sorted it myself

Company replied

Rated 5 out of 5 stars

We went into the chippenham store in Wednesday and were served by Ryan. We were very frustrated by dealing with the online service trying to set up a new contract so decided face to face would be bet... See more

Company replied


Company details


Contact info

  • 7 High Street, SN15 3ER, Chippenham, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

119 reviews

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4.8

All reviews

(119)

41,964 reviews in the last 12 months

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Rated 5 out of 5 stars

Molly is amazing and very patient xx

Molly is amazing and very patient xx
Lovely staff xx

August 30, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hey Monique,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were lovely

The staff were lovely!
Very helpful and understanding,
Great knowledge and ever so patient.
Much prefer the store experience over the online especially knowing I have the reassurance of the staff. Can only but recommend.

August 24, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hi. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

i-phone problems sorted! My i-phone had lost all phone contacts…

My i-phone had lost all phone contacts data during the latest software upgrade. The two members of staff were very polite, welcoming and knowledgeable. They sorted my problem quickly and with good humour; a credit to
Vodafone. Thank you!

August 8, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hey David,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Riah- excellent help and very…

Riah- excellent help and very professional

July 11, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hi. Thank you for your review for Riah. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikkie was very helpful!

Mikkie was very helpful!

July 6, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hey George,

Thanks for the great feedback Mikkie!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service

Went in to upgrade my phone and contract. Served by Riah. She could not have been more helpful. Very professional, helpful and friendly service. Thank you!

June 15, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hi there,

This is such an amazing review for Riah. Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service

Really helpful and friendly lady. Made transfer a breeze. Explained everything, great experience.

June 22, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hi Kevin,

Thanks for taking your time to review. It's great to have you with us.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Mikki

Had a great experience in store with Mikki. Flawless service

June 5, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hey Alex,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Riah-Jayne.

No signal on the mobile - sorted out quickly & efficiently with a new sim card by Riah-Jayne. Very friendly & polite service received. Highly recommended.

May 25, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hey Kevin,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

awesome customer service above and Beyonce

Riah and Molly. The customer service was awesome, they couldn't be more helpful or knowledgeable or kind to a stressed customer. They went above and beyond with google and Samsung knowledge thrown in. Please give them a pay rise.

May 5, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and new contract at a…

Excellent service and new contract at a cheaper price

April 11, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hi Kim,

Thank you for your support and feedback. If you visited a store recently, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer care

Amazing customer care. Brilliant service!

April 11, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hi Jade,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Impressed

Staff knew there stuff

April 8, 2023
Unprompted review
Vodafone UK - Chippenham logo

Reply from Vodafone UK - Chippenham

Hi Denise,

Thanks for your review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks, Vodafone Social Media Team.

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