Vodafone UK - Chorley Reviews 

294
TrustScore 5 out of 5

4.9

7 Market Walk, PR7 1DE Chorley, GB


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Rated 5 out of 5 stars

Very professional, great chat while processing orders. Andrew explored all options available and made the whole process super simple.

Company replied

Rated 5 out of 5 stars

Had a great experience today at the Chorley store. Patrick sorted out new iPhones and contracts for both myself and my wife. Very professional service, thoroughly delighted. 5*****

Company replied

Rated 5 out of 5 stars

Aaron was really helpful and friendly. He managed to unclog all the junk which was filling and slowing my phone as well as removing some viruses and malware which had found their way onto my phon... See more

Company replied

Rated 5 out of 5 stars

Patrick was very helpful and explained everything and helped me upgraded my damaged phone, even saving me money each week. Great experience 👍 thanks again, we even added an additional sim only contr... See more

Company replied


Company details


Contact info

  • 7 Market Walk, PR7 1DE, Chorley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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4.9

All reviews

(294)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Service - Thank you

I was really happy with the service today provided by Rick. He managed to get me a fantastic deal and left happy with a new phone, reducing my months payments. Definitely would recommend Chorley branch :)

August 10, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlotte was absolutely fabulous today…

Charlotte was absolutely fabulous today for us along with Matt annd Patrick our transition to Vodaphone was brilliantly easy!

August 8, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hey Emma,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service, options available were explained and best deal was given.

July 27, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hey Andrew,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Patrick was very helpful and explained…

Patrick was very helpful and explained everything and helped me upgraded my damaged phone, even saving me money each week. Great experience 👍 thanks again, we even added an additional sim only contract for my boyfriend moving him over from 02. Thanks again Patrick in the Chorley Vodafone branch ⭐⭐⭐⭐⭐

July 20, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Michelle. Thank you for your review for Patrick. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service! Patrick was so helpful; took time to fully explain everything to me so I fully understood my new broadband and new phone contracts. Thank you!

July 19, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hey,

Thanks for letting us know what an amazing job Patrick did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service, I would highly recommend

Well looked after by Charlotte and Patrick this afternoon. Both were knowledgeable and super helpful in an eSim purchase, making the whole process quick and easy for me

July 17, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hey Ian, Thanks for letting us know about the awesome service you received from Charlotte and Patrick yesterday 😊
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

Vodaphone Store - Chorley

We visited the Vodaphone store in Chorley today and i was honestly dreading it. I was waiting for the pushy salesman and rude attitude that comes with trying to get a new phone and contract but was pleasantly surprised. The customer service was friendly and non pushy. We never felt pressurised and appreciated their honestly. We wanted to visit a few other providers but quickly went back to Vodaphone. Both myself and my husband ended up with new phones despite me thinking Vodaphone wouldn't be competitive on price. The experience in this store definitely sealed the deal. Thank you

July 6, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hello, Emma,

It's lovely to hear that we surpassed your expectations and you had a positive experience in our Chorley store, it's certainly what we aim for. Thanks for taking the time to leave a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, saved me £25 per month.

July 4, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Rhian,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

very helpful with a complicated…

very helpful with a complicated situation.

June 25, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Sue,

Thanks for sharing this 5 star feedback with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience at Chorley store

Really good experience with Stuart store manager at Chorley, found me a really good deal, went in to upgrade from an iphone 11 to a 13 but walked away with a 15, for less than im currently paying for my sim only 11, really good customer service

June 18, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Max,

Thank you for your review and feedback for Stuart.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Happy Customer

Couldn't have been anymore helpful 🙂 Very happy...

June 8, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

Good customer service

May 22, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi customer,

Thanks for taking your time to leave this review for our Chorley store.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Really helpful and friendly service

Really helpful and friendly service, I felt I left fully informed as Stu was very knowledgeable

May 20, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Dawn,

Thanks for taking the time to review and sharing this feedback for Stu.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 4 out of 5 stars

Kyle was great and personable nice…

Kyle was great and personable nice chat. Hope he enjoys his birthday in Crete. Very helpful on options open to us. His computer crash halfway through and had to repeat everything which double our waiting time and caused a queue behind us. The shop needs new machines to speed us customer processes. The manager clearly had his head in his hands over it.

May 18, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Gavin,

Thank you for taking the time to review and sharing this feedback, we appreciate it.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly knowledgeable quick service

May 12, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Jennifer,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service, always go through the deals available and other offers.

May 10, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

It's great to see we were able to find you a great deal.
Thanks for your feedback, The Vodafone Social Media team

Rated 5 out of 5 stars

Great service 👏

Great service 👏

May 10, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Thanks for the great review, Patrica! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I always go out of my way to travel to…

I always go out of my way to travel to the Chorley store instead of my local one because the staff there are always so helpful.

May 8, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Carol,

Thanks for taking the time to review and sharing this feedback for the team.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Service

Fantastic service today! Andrew helped us upgrade 2 mobiles & a new broadband deal. Everything made stress free and seamless. Friendly and super knowledgeable, thank you for making life easy!

April 21, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Natalie,

Thank you for taking the time to leave us a review and share this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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