Very professional, great chat while processing orders. Andrew explored all options available and made the whole process super simple.
Company replied
7 Market Walk, PR7 1DE Chorley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very professional, great chat while processing orders. Andrew explored all options available and made the whole process super simple.
Company replied
Had a great experience today at the Chorley store. Patrick sorted out new iPhones and contracts for both myself and my wife. Very professional service, thoroughly delighted. 5*****
Company replied
Aaron was really helpful and friendly. He managed to unclog all the junk which was filling and slowing my phone as well as removing some viruses and malware which had found their way onto my phon... See more
Company replied
Patrick was very helpful and explained everything and helped me upgraded my damaged phone, even saving me money each week. Great experience 👍 thanks again, we even added an additional sim only contr... See more
Company replied
Written by the company
7 Market Walk, PR7 1DE, Chorley, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was really happy with the service today provided by Rick. He managed to get me a fantastic deal and left happy with a new phone, reducing my months payments. Definitely would recommend Chorley branch :)

Reply from Vodafone UK - Chorley
Charlotte was absolutely fabulous today for us along with Matt annd Patrick our transition to Vodaphone was brilliantly easy!

Reply from Vodafone UK - Chorley
Very good service, options available were explained and best deal was given.

Reply from Vodafone UK - Chorley
Patrick was very helpful and explained everything and helped me upgraded my damaged phone, even saving me money each week. Great experience 👍 thanks again, we even added an additional sim only contract for my boyfriend moving him over from 02. Thanks again Patrick in the Chorley Vodafone branch ⭐⭐⭐⭐⭐

Reply from Vodafone UK - Chorley
Absolutely superb service! Patrick was so helpful; took time to fully explain everything to me so I fully understood my new broadband and new phone contracts. Thank you!

Reply from Vodafone UK - Chorley
Well looked after by Charlotte and Patrick this afternoon. Both were knowledgeable and super helpful in an eSim purchase, making the whole process quick and easy for me

Reply from Vodafone UK - Chorley
We visited the Vodaphone store in Chorley today and i was honestly dreading it. I was waiting for the pushy salesman and rude attitude that comes with trying to get a new phone and contract but was pleasantly surprised. The customer service was friendly and non pushy. We never felt pressurised and appreciated their honestly. We wanted to visit a few other providers but quickly went back to Vodaphone. Both myself and my husband ended up with new phones despite me thinking Vodaphone wouldn't be competitive on price. The experience in this store definitely sealed the deal. Thank you

Reply from Vodafone UK - Chorley

Reply from Vodafone UK - Chorley
very helpful with a complicated situation.

Reply from Vodafone UK - Chorley
Really good experience with Stuart store manager at Chorley, found me a really good deal, went in to upgrade from an iphone 11 to a 13 but walked away with a 15, for less than im currently paying for my sim only 11, really good customer service

Reply from Vodafone UK - Chorley

Reply from Vodafone UK - Chorley

Reply from Vodafone UK - Chorley
Really helpful and friendly service, I felt I left fully informed as Stu was very knowledgeable

Reply from Vodafone UK - Chorley
Kyle was great and personable nice chat. Hope he enjoys his birthday in Crete. Very helpful on options open to us. His computer crash halfway through and had to repeat everything which double our waiting time and caused a queue behind us. The shop needs new machines to speed us customer processes. The manager clearly had his head in his hands over it.

Reply from Vodafone UK - Chorley
Excellent quick service, always go through the deals available and other offers.

Reply from Vodafone UK - Chorley
I always go out of my way to travel to the Chorley store instead of my local one because the staff there are always so helpful.

Reply from Vodafone UK - Chorley
Still rubbish coverage seems to be worse in the evenings and all I get is an automated response from Vodafone review is not about the shop only about coverage the store Is good
Fantastic service today! Andrew helped us upgrade 2 mobiles & a new broadband deal. Everything made stress free and seamless. Friendly and super knowledgeable, thank you for making life easy!

Reply from Vodafone UK - Chorley
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.