Vodafone UK - Chorley Reviews 

294
TrustScore 5 out of 5

4.9

7 Market Walk, PR7 1DE Chorley, GB


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Rated 5 out of 5 stars

Very professional, great chat while processing orders. Andrew explored all options available and made the whole process super simple.

Company replied

Rated 5 out of 5 stars

Had a great experience today at the Chorley store. Patrick sorted out new iPhones and contracts for both myself and my wife. Very professional service, thoroughly delighted. 5*****

Company replied

Rated 5 out of 5 stars

Aaron was really helpful and friendly. He managed to unclog all the junk which was filling and slowing my phone as well as removing some viruses and malware which had found their way onto my phon... See more

Company replied

Rated 5 out of 5 stars

Patrick was very helpful and explained everything and helped me upgraded my damaged phone, even saving me money each week. Great experience 👍 thanks again, we even added an additional sim only contr... See more

Company replied


Company details


Contact info

  • 7 Market Walk, PR7 1DE, Chorley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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1-star

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4.9

All reviews

(294)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Andrew and Emily were very friendly and…

Andrew and Emily were very friendly and helped me set up my new phone.

December 18, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Keith. Thank you for your review for both Andrew and Emily. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

amazing service

amazing service, my phone was having major issues and he sorted it and I got a new phone within the same day! always quick and easy when I speak to the staff. was really helpful thank you! :)

November 27, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Dannielle,

Thanks for your review. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Andy in the chorley store was great…

Andy in the chorley store was great today. Really made a smooth process and got me a good deal on my sim with no hassle. Would recommend to my pals. Thanks Andy

November 27, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

HI Steven,

This is such an amazing review for Andy. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service

Good service and helpful staff

November 17, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Liam

Liam and his customer service, who was excellent at his job and persevered with a problem on my account which had not been picked up and dealt with for years. This took a significant amount of time and several dealings with more than one member of the online customer services.

November 10, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service, friendly and very helpful.

Liam was super helpful and sorted all of my requirements broadband and mobiles. A friendly service and would definitely recommend. Thanks again!

October 19, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Mike,

Thank you for taking the time to leave us a 5 star review and thank you for the recommendation.

Thanks,
The Vodafone Social Media Team

Rated 1 out of 5 stars

Been with Vodafone for well over 20yrs…

Been with Vodafone for well over 20yrs , I cancelled amazon prime but they still charged me for it spoke yesterday with customer service waste of time . They were not interested, can't wait for my contract to finish , cos I will be gone .

October 15, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Glenn,

So that we can take a look at the charge and what's happened from our side, please send us a message on Social Media. You can do this via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks,
Vodafone Social Media team

Rated 5 out of 5 stars

Rick (Vincent) is a lovely chap

Rick (Vincent) is a lovely chap. Very helpful and knowledgeable. Explained everything in lehmann's terms so I could understand easily.
Even when up against slow systems, he was very enthusiastic. Couldn't do enough to help me with a big smile on his face!

October 10, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Sam. Thank you for your review. Minus the system issue, It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always. Friendly helpful advice.

October 10, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Sean,

Thanks for your kind words and taking your time to share the experience. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

I was greeted by two handsome young…

I was greeted by two handsome young men, Andy & Matt who assisted me with a phone problem, most efficiently and effectively.
Lovely guys who really know their jobs, well done.

October 1, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi Frank,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a great experience with the team when facing the phone problem.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

I called into the store to renew…

I called into the store to renew broadband and potentially add a further iPhone to my account. Charlotte from the Chorley store dealt with my request and managed to get 30% off the list price along with cheaper broadband.
She was pleasant and courteous throughout.

September 25, 2024
Unprompted review
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Reply from Vodafone UK - Chorley

Hi there,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Matt really helped me with…

Matt really helped me with understanding qr codes

September 25, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Albert,

Thank you for your review and feedback, it's great to hear how Matt was able to help you.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience with Vincent setting…

Great experience with Vincent setting up broadband and phone

September 22, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Crispian, thank you for the 5 start review and feedback about Vincent's great service when sitting up the broadband and phone.
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Emily and Charlotte were very helpful…

Emily and Charlotte were very helpful today and really helped me out of a sticky situation with my daughter’s phone and managed to save me some money!

September 11, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Jackie,

This is such an amazing review for Emily and Charlotte. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent service

Rick was excellent at the Chorley branch. Sorted me out a fab SIM only plan.

August 30, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hey Rachel,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Rick as always

Great service from Rick as always

August 30, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hey Simon,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service always happy to help

August 30, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hey Sioux,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Rick

Great service from Rick

August 23, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Scott,

Thanks for taking the time to review and sharing this feedback for Rick.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

So helpful talked me through all the…

So helpful talked me through all the options. Wouldn't hesitate to recommend

August 22, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hi Janis,

This is fantastic to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service
Always informative and helpful
I love visiting the store in chorley

August 16, 2024
Unprompted review
Vodafone UK - Chorley logo

Reply from Vodafone UK - Chorley

Hello Philip,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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