Very professional, great chat while processing orders. Andrew explored all options available and made the whole process super simple.
Company replied
7 Market Walk, PR7 1DE Chorley, GB
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Very professional, great chat while processing orders. Andrew explored all options available and made the whole process super simple.
Company replied
Had a great experience today at the Chorley store. Patrick sorted out new iPhones and contracts for both myself and my wife. Very professional service, thoroughly delighted. 5*****
Company replied
Aaron was really helpful and friendly. He managed to unclog all the junk which was filling and slowing my phone as well as removing some viruses and malware which had found their way onto my phon... See more
Company replied
Patrick was very helpful and explained everything and helped me upgraded my damaged phone, even saving me money each week. Great experience 👍 thanks again, we even added an additional sim only contr... See more
Company replied
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7 Market Walk, PR7 1DE, Chorley, United Kingdom
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I've been with Vodafone UK for over 20 years, and while I've had frustrations like charges for cancelled services, the staff at the Chorley location stood out, especially Charlotte and Emily. They were helpful, courteous, and worked hard to solve my issues efficiently, saving me money in the process. Great service overall!

Reply from Vodafone UK - Chorley
Liam was highly professional and efficient while handling our order. Recommended.

Reply from Vodafone UK - Chorley
Absolutely amazing service with Matt and his colleague had a issue with my phone with five mins he has it back working and I'd not lost any thing polite to thank U so much

Reply from Vodafone UK - Chorley
Rick in Chorley branch was very helpful and very patient and informative.

Reply from Vodafone UK - Chorley
Was really happy with the service from Vodafone Chorley. Rick especially was very informative and did me a good deal

Reply from Vodafone UK - Chorley
Patrick made us like vodafone again. We we were basically finished with them.
One of the nicest helpful guys you could ever wish to meet. Sorted us a great deal. Wouldn't hesitate to recommend.

Reply from Vodafone UK - Chorley

Reply from Vodafone UK - Chorley
Rick was absolutely fantastic and helpful in store. He explained about the trade in on my old mobiles which was not mentioned when I did the initial upgrade on the phone 13.02.25. I asked rick to cancel the upgrade I had arranged and did it with Rick saving me money. Thank you, excellent service from the Chorley store

Reply from Vodafone UK - Chorley
I went in with my mum to her phone and the gent managed to sort my phone and broadband too so I could save some money and he even increased the speed of my broadband.
He was great at serving us both at the same time so we didn’t have to be there for a long time.
Amazing service.

Reply from Vodafone UK - Chorley
Great service from Rick as always

Reply from Vodafone UK - Chorley
Lovely approachable gentleman, helped me reduce my monthly payment for two mobile phones I have.
Also advised me on changing my router, as our Internet at home is horrendous, keeps dropping and we have to reload tv apps.
I inquired about Internet dongle and he helped me with that

Reply from Vodafone UK - Chorley
Rick was exceptional and explained the whole process fully

Reply from Vodafone UK - Chorley

Reply from Vodafone UK - Chorley
Andy was great a very helpful and put me on a plan that suited me. Great asset to your store.

Reply from Vodafone UK - Chorley
Emily is a superstar. She has fixed a problem that has been ongoing for over 24 hours that numerous calls failed to resolve. She showed the patience needed to get this fixed perfectly.

Reply from Vodafone UK - Chorley
The customer service person who i spoke to was very helpful and explained everything in detail, went through different products and I wasn't sold the most expensive product.

Reply from Vodafone UK - Chorley
Went into Chorley and Rick was amazing and fixed my data problem as well as explained roaming and corrected my plans. Thanks very much Rick

Reply from Vodafone UK - Chorley
Excellent service as always from Emily and all at the Chorley store

Reply from Vodafone UK - Chorley
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