Vodafone UK - Coleraine Reviews 

314
TrustScore 5 out of 5

5.0

4 Kingsgate Street, BT52 1LB Coleraine, GB


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Rated 5 out of 5 stars

The staff in this branch in Coleraine have always been and continue to be so helpful and friendly every time I visit the store. They cover all my options with patience and understanding as I am no... See more

Company replied

Rated 5 out of 5 stars

Spoke to Scott about upgrading my pixel to the new pixel as a preorder, couldn't have been a smoother and more enjoyable experience. An absolute gentleman and made sure to explain everything fully and... See more

Company replied

Rated 5 out of 5 stars

Katie was amazing... she was very efficient & new exactly what she was doing. Highly recommend coming to Katie for all your phone issues. Jenny

Company replied

Rated 5 out of 5 stars

I cant praise Jill and Lisa enough for their outstanding customer services in relation to an issue I had with my sons phone. Despite him living in England they went above and beyond to help us resol... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Coleraine

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

314 reviews

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5.0

All reviews

(314)

39,970 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experian e upgraxing my sim and…

Great experian e upgraxing my sim and saving me money by jonathan :)

August 12, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Christopher,

Thank you for your review and feedback!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan was fantastic and patient with…

Jonathan was fantastic and patient with our issues and persevered not get us sorted

August 8, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Chris,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan was very helpful

August 8, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Caleb,

Thanks for the lovely review and fantastic support for Jonathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Jonathan at the…

Brilliant service from Jonathan at the Coleraine store. Superb patience and he didnt give up until he had sorted my problem.
Thank you!!

August 8, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Sarah,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent, efficient, friendly service.

August 5, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hello John,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hi the guy in the shop was so helpful

Hi the guy in the shop was so helpful, giving me many options to give me the best deal that suited my needs

August 5, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hello Roisin,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, Friendly and helpful.
Arrived in at opening time with an issue on phone. Jonathan worked for an hour until sorted. Very friendly and helpful.
Thanks.

July 29, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Steven,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Jonathan has helped get the issue resolved.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan and Scott are so super…

Jonathan and Scott are so super helpful. They made my upgrade such an easy experience. Would highly recommend.

July 27, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Donna,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Big help with my notifications on my…

Big help with my notifications on my phone, they explained it very well and will be back if any other issues

July 23, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Zoe,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the notifications issue is now fixed.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Great help with my contract and great…

Great help with my contract and great people that talk and help understand everything,

July 19, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi William. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helped with my iPhone charging

Really helped with my iPhone charging. It’s now working perfectly and couldn’t be happier

July 18, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Thanks for your fab feedback. It's great to see we were able to get your phone charging again 😊
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Great help with my phone being…

Great help with my phone being transfered will come again definitly

July 5, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hello, Margaret.

We appreciate you taking the time to leave a review on the positive experience you had, it's certainly what we like to hear.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Helpful and friendly.

July 5, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Thanks for the brilliant review, it's really appreciated! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Andrew in Coleraine Vodafone was…

Andrew in Coleraine Vodafone was extremely helpful and patient.
He had a lovely manner and was extremely polite.

July 3, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Ruth,

Thanks for reviewing and sharing this feedback for Andrew.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you!

Was in Vodafone this morning The staff were brilliant Scott was very friendly and helpful and very pleasant to us as customers

July 2, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hay Annette, Thanks for your fab feedback about the service Scott offered this morning 😊
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was super friendly and answered…

Scott was super friendly and answered all our questions and was so helpful

June 29, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Stephen,

Thank you for your positive feedback! We're so happy you had a great experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fab service !!

The guy helping me and my husband was amazingly knowledgeable

June 29, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Sophia,

Thank you for your positive feedback! We're delighted you had such a great experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great guys that helped with my phone…

Great guys that helped with my phone being stuck

June 28, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Sylvia,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Jonathan in…

Excellent service from Jonathan in Coleraine.

June 7, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Ruth,

We love to hear it! Thanks for the positive feedback.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Johnny and Scott very helpful

Johnny and Scott were very helpful in explaining everything to me simply and in layman's terms!!! They answered all my questions and helped me update everything.

June 6, 2024
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Lesley,

Thank you for taking the time to review and sharing this feedback for Johnny and Scott.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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