Vodafone UK - Coleraine Reviews 

304
TrustScore 5 out of 5

5.0

4 Kingsgate Street, BT52 1LB Coleraine, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The guys couldn't have been more helpful! Went above and beyond to find a great solution to an Internet issue with another company. Both short and long term solutions and very happy.

Company replied

Rated 5 out of 5 stars

I cant praise Jill and Lisa enough for their outstanding customer services in relation to an issue I had with my sons phone. Despite him living in England they went above and beyond to help us resol... See more

Company replied

Rated 5 out of 5 stars

Great service from Katie! Very helpful and got two phones upgraded with no problems. Great advice about plans too!

Company replied

Rated 5 out of 5 stars

Very friendly helpful know what they are doing and do their best to help as much as they can. Went above and beyond for us with their information and Jonathan and Scott got everything working for us q... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Coleraine

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(304)

41,308 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Katie

Great service from Katie! Very helpful and got two phones upgraded with no problems. Great advice about plans too!

July 15, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Richard, thank you so much for your wonderful review and the amazing support you’ve shown for Katie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Katie was very patient and…

Katie was very patient and knowledgeable. She was helpful and made it a very easy and smooth process. Thank you so much!

July 11, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Rachel,

Thanks for the lovely review and fantastic support for Katie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was fantastic in the Coleraine…

Katie was fantastic in the Coleraine store!

July 11, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Chloe,

Thanks for the lovely review and fantastic support for Katie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Great work by Jonathan removing lots of…

Great work by Jonathan removing lots of virus apps from almy phone

July 10, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Shane,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The guys couldn't have been more…

The guys couldn't have been more helpful! Went above and beyond to find a great solution to an Internet issue with another company. Both short and long term solutions and very happy.

July 4, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey George,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service

July 1, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Lauren,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were really helpful and very…

The staff were really helpful and very friendly.

July 3, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Muradzikwa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick response to my question

Quick response to my question

July 3, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful and went through everything in great detail

July 1, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Shane,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and patient.Issue was…

Very helpful and patient.Issue was difficult to resolve but Katie solved it after some length of time.

June 30, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

"Hey Valerie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Helpful and professional

Helpful and professional, Scott saved me a lot of money. Thank you

June 22, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was fantastic!!

Katie was fantastic!!
Made things so simple !!
Thanks Katie !!

June 19, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine


Hey Gerry,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from Jonathan helping me…

Great help from Jonathan helping me with forms I coundnt fill out, amazing

June 19, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Jayne,

Thanks for the lovely review and fantastic support for Jonathan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, Katie and Scott were a great help in getting my phone sim sorted. I absolutle will be recommending friends and family to come, and I will be back.

June 16, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey James,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie and Scott.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was very good help and pleasant

Katie was very good help and pleasant

June 12, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Uel,

Thanks for the lovely review and fantastic support for Katie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott is so efficient and…

Scott is so efficient and knowledgeable. A very pleasant experience. Thank you.

June 8, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experiance with jonathan…

Great experiance with jonathan transfering my new phone and setting it up with a great deal

June 1, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Cardwell,

Thanks for the lovely review and fantastic support for Jonathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly helpful know what they…

Very friendly helpful know what they are doing and do their best to help as much as they can. Went above and beyond for us with their information and Jonathan and Scott got everything working for us quickly.

May 30, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Luella,

Thanks for the lovely review and fantastic support for Jonathan and Scott.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super professional ,knows exactly what…

Super professional ,knows exactly what is valuable customer service .
Cannot fault Scott and Jonathan

May 30, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Claire,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always very pleasant and helpful

Always very pleasant and helpful. Thank you!

May 30, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Florence,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look