Vodafone UK - Coleraine Reviews 

311
TrustScore 5 out of 5

5.0

4 Kingsgate Street, BT52 1LB Coleraine, GB


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Rated 5 out of 5 stars

Spoke to Scott about upgrading my pixel to the new pixel as a preorder, couldn't have been a smoother and more enjoyable experience. An absolute gentleman and made sure to explain everything fully and... See more

Company replied

Rated 5 out of 5 stars

Scott in Coleraine was very helpful in loading an app, logged me into Microsoft and chatted about the phone. Really friendly and helpful. I'll be back!

Company replied

Rated 5 out of 5 stars

Excellent customer service, the sgent explained everything and went out of his way to transfer all apps etc.

Company replied

Rated 5 out of 5 stars

I cant praise Jill and Lisa enough for their outstanding customer services in relation to an issue I had with my sons phone. Despite him living in England they went above and beyond to help us resol... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Coleraine

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

311 reviews

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5.0

All reviews

(311)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, Katie and Scott were a great help in getting my phone sim sorted. I absolutle will be recommending friends and family to come, and I will be back.

June 16, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey James,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie and Scott.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was very good help and pleasant

Katie was very good help and pleasant

June 12, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Uel,

Thanks for the lovely review and fantastic support for Katie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott is so efficient and…

Scott is so efficient and knowledgeable. A very pleasant experience. Thank you.

June 8, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experiance with jonathan…

Great experiance with jonathan transfering my new phone and setting it up with a great deal

June 1, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Cardwell,

Thanks for the lovely review and fantastic support for Jonathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly helpful know what they…

Very friendly helpful know what they are doing and do their best to help as much as they can. Went above and beyond for us with their information and Jonathan and Scott got everything working for us quickly.

May 30, 2026
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey Luella,

Thanks for the lovely review and fantastic support for Jonathan and Scott.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super professional ,knows exactly what…

Super professional ,knows exactly what is valuable customer service .
Cannot fault Scott and Jonathan

May 30, 2026
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey Claire,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always very pleasant and helpful

Always very pleasant and helpful. Thank you!

May 30, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Florence,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional and friendly service when…

Professional and friendly service when getting my phone upgrade. Staff wre excellent and fully explained my options and new contract.

May 22, 2026
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jonathan saving me…

Great service from Jonathan saving me loads of money on my broadband

May 21, 2026
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey John,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience with Jonathan and…

Great experience with Jonathan and Katie transfering my phone, easy and quick

May 9, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Nicky,



This is really lovely to hear, thanks for the review!



If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at

https://ig.me/m/vodafone.



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing great service and fantastic…

Amazing great service and fantastic deal many thanks

May 7, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Stephen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott helped me fix my phone and…

Scott helped me fix my phone and removed all the bad apps off my phone.

May 5, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful

May 1, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Ashley,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help- sorted me out a deal!

April 20, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Katie 🙂 Really happy to see you've had some great help from our team and got you the deal you were looking for! If you need any help in the future you know where we are. Liam

Rated 5 out of 5 stars

Jonathan sorted my email out…

Jonathan sorted my email out brilliantly, I'm with o2 and they helped as if I was with them, I will be definitely moving over when I can

April 18, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Margaret,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan was very good at giving me…

Jonathan was very good at giving me really good options for my sim and got me a really great price

April 13, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Lilian

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

In the Coleraine store jonathan went…

In the Coleraine store jonathan went above and beyond sorting my emails out, nothings too small for the team there

April 10, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Jennifer,

Thanks for the lovely review and fantastic support for Jonathan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan cleaned and got rid of the…

Jonathan cleaned and got rid of the spam and virus from my phone. Great service from him

April 10, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Jill

Great customer service from Jill
Sorted everything out
Thanks

April 3, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan did a great job transfering my…

Jonathan did a great job transfering my phone no problem at all

April 2, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

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