Vodafone UK - Coleraine Reviews 

313
TrustScore 5 out of 5

5.0

4 Kingsgate Street, BT52 1LB Coleraine, GB


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Rated 5 out of 5 stars

The staff in this branch in Coleraine have always been and continue to be so helpful and friendly every time I visit the store. They cover all my options with patience and understanding as I am no... See more

Company replied

Rated 5 out of 5 stars

Katie was amazing... she was very efficient & new exactly what she was doing. Highly recommend coming to Katie for all your phone issues. Jenny

Company replied

Rated 5 out of 5 stars

Spoke to Scott about upgrading my pixel to the new pixel as a preorder, couldn't have been a smoother and more enjoyable experience. An absolute gentleman and made sure to explain everything fully and... See more

Company replied

Rated 5 out of 5 stars

I cant praise Jill and Lisa enough for their outstanding customer services in relation to an issue I had with my sons phone. Despite him living in England they went above and beyond to help us resol... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Coleraine

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

313 reviews

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5.0

All reviews

(313)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a lovely experience with Lisa

We had a lovely experience with Lisa. She took her time and explained everything so well. She was so lovely and couldn’t have done much more.

January 23, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gret seevice and deal from jonathan at…

Gret seevice and deal from jonathan at Vodafone, moving from a different network and will definitely come back to store to do it again

January 23, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Assistant Jill was exceptional

Assistant Jill was exceptional, very knowlegable, patient and eager to help. Would highly recommend the Coleraine store.

January 10, 2026
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey Karen,

Thanks for the lovely review and fantastic support for Andy.

Jill If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan realy helped me get my new…

Jonathan realy helped me get my new samsung set up and ready to go, im so glad tbe vodaofne store is there jn coleraine

January 5, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey John
 
Thanks for the lovely review and fantastic support for Jonathan.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

In store with Scott today,

In store with Scott today,
Incredibly helpful and knowledgeable. Very happy with our upgrade and all the help with our queries and changes needed

January 3, 2026
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey Lyndsey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was incredibly helpful in my…

Scott was incredibly helpful in my upgrade plan today. Talked through everything and was very friendly. Great customer service from Coleraine branch!

January 3, 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Emily,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jill was brilliant in sorting out our…

Jill was brilliant in sorting out our upgrade today! Thank you

December 31, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Brian,

Thanks for the lovely review and fantastic support for Jill.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan was very helpful in setting up…

Jonathan was very helpful in setting up my new Google watch. He's such a great help with everything

December 29, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Elizabeth,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jonathan getting my…

Great service from Jonathan getting my new phone sorted as my battery was broken, been here for 25 years and will be for 25 years to come

December 29, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Tony,

Thanks for the lovely review and fantastic support for Jonathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was great

Service was great, Jonathan got my data sorted and back up and running 😀

December 9, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Reginald,

Thanks for the lovely review and fantastic support for Jonathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The Coleraine store was a pleasure to…

The Coleraine store was a pleasure to visit and will definitely be back

December 4, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jonathan and Jill…

Great service from Jonathan and Jill for my transfer

December 4, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Jade,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and all explained well

November 25, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Elizabeth,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was brilliant

Scott was brilliant, highly recommend

November 24, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Allan,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

scott was very nice

scott was very nice. highly recommend.

November 24, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Jessica,



This is fantastic to hear! We really appreciate the feedback.



If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Went to Vodafone shop Coleraine

Went to Vodafone shop Coleraine, got a new phone contract,Scott was very efficient,talked through everything and made the whole process plain and simple. Definitely 5🌟 service.

November 21, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Lauretta,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lisa was very helpful in sorting out my…

Lisa was very helpful in sorting out my phone for me nothing was too much bother for her.

November 18, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We appreciate you taking the time to share your positive experience with us,

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service today from Jonathan

Excellent service today from Jonathan, was dreading changing my phone but he made us so easy.

November 17, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from scott

Excellent service getting a talk mobile contract and will only speak to Scott

November 14, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lisa in the Coleraine store was so…

Lisa in the Coleraine store was so friendly and got me a really good deal on a new phone.

Would 10/10 recommend going to Lisa and the lovely staff at Coleraine store.

November 13, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

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