Vodafone UK - Coleraine Reviews 

313
TrustScore 5 out of 5

5.0

4 Kingsgate Street, BT52 1LB Coleraine, GB


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Rated 5 out of 5 stars

The staff in this branch in Coleraine have always been and continue to be so helpful and friendly every time I visit the store. They cover all my options with patience and understanding as I am no... See more

Company replied

Rated 5 out of 5 stars

Spoke to Scott about upgrading my pixel to the new pixel as a preorder, couldn't have been a smoother and more enjoyable experience. An absolute gentleman and made sure to explain everything fully and... See more

Company replied

Rated 5 out of 5 stars

Katie was amazing... she was very efficient & new exactly what she was doing. Highly recommend coming to Katie for all your phone issues. Jenny

Company replied

Rated 5 out of 5 stars

I cant praise Jill and Lisa enough for their outstanding customer services in relation to an issue I had with my sons phone. Despite him living in England they went above and beyond to help us resol... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Coleraine

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

313 reviews

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5.0

All reviews

(313)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Lisa in the Coleraine store was so…

Lisa in the Coleraine store was so friendly and got me a really good deal on a new phone.

Would 10/10 recommend going to Lisa and the lovely staff at Coleraine store.

November 13, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott is very knowledgeable and willing…

Scott is very knowledgeable and willing to get the account open for us. Great service

November 13, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bought a new iPhone 17 Max.

Bought a new iPhone 17 Max.. everything was explained perfectly.. by Cory.. previous issue with iMessage on my previous iphone and carried over to my new phone ,.. which was sorted out by Lisa.. an issue that was ongoing for months..sorted out in minutes.. a big shout out to the staff at Coleraine..Vodafone.. excellent service..

November 6, 2025
Unprompted review
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Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff in store today were very helpful

Staff in store today were very helpful, upgraded plans sorted quickly, nice experience

November 1, 2025
Unprompted review
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Reply from Vodafone UK - Coleraine

Hi. We're so happy to hear that you received such great support in our store! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional service.

Professional service.

November 1, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service was absolutely amazing as…

The service was absolutely amazing as usual. Always use the guys in Coleraine. Brilliant.

October 25, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi. We're so glad to hear that you consistently receive amazing service from our team! We appreciate you taking the time to leave us this brilliant review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very efficient and helpful chap on the…

Very efficient and helpful chap on the desk sorted out all the transfers to carefully chosen upgrade. Thank you very much.

October 23, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful! Nothing was too much trouble 10/10

October 18, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, everything was easy to follow and very helpful staff

October 11, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and fast fix

Quick and fast fix, no issue at all for the Vodafone coleraine team

October 8, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was very friendly

Scott was very friendly, professional and helpful and answered all queries.

October 7, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and informative.

Very helpful and informative.

September 26, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Ryan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lisa was F A B

September 26, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Iain,

Thanks for the lovely review and fantastic support for Lisa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacintha was a delight

Jacintha was a delight! Got me such a great price on my upgrade.

September 15, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacintha was absolutely fantastic super…

Jacintha was absolutely fantastic super helpful and lovely person to deal with! Go see jacintha for all your phone and broadband needs! Shea the bestest

September 15, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Back in again today and Lisa was so…

Back in again today and Lisa was so helpful! Had me sorted out in no time. The team are great at figuring out what you’ve done wrong and fixing it for you.

September 10, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Aisling
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I called at Vodafone

I called at Vodafone, Coleraine to update my phone. I was attended to by Jacintha .
Jacintha was amazing, her knowledge of Vodafone products were excellent. Jacintha was pleasant and approachable.

September 5, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Lorna,

Thank you so much for your wonderful review and the amazing support you’ve shown for Jacintha—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Incredible service from Jonathan…

Incredible service from Jonathan getting me ready and my phone ready for my trip to japan. Will always go to the store for help

September 5, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience! It's great to know we could assist in getting your phone ready for your trip. Thank you for sharing your amazing feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful service from…

Friendly and helpful service from Jonathon.

September 3, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear you received friendly and helpful service from our agent Jonathon.

Vodafone Social Media Team

Rated 5 out of 5 stars

Jacintha was extremely patient and…

Jacintha was extremely patient and explained everything so well. 10 out of 10 service. Very very happy

September 2, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. We are so glad everything was explained well.

Thanks,
Vodafone Social Media Team

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