Vodafone UK - Coleraine Reviews 

314
TrustScore 5 out of 5

5.0

4 Kingsgate Street, BT52 1LB Coleraine, GB


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Rated 5 out of 5 stars

The staff in this branch in Coleraine have always been and continue to be so helpful and friendly every time I visit the store. They cover all my options with patience and understanding as I am no... See more

Company replied

Rated 5 out of 5 stars

Spoke to Scott about upgrading my pixel to the new pixel as a preorder, couldn't have been a smoother and more enjoyable experience. An absolute gentleman and made sure to explain everything fully and... See more

Company replied

Rated 5 out of 5 stars

Katie was amazing... she was very efficient & new exactly what she was doing. Highly recommend coming to Katie for all your phone issues. Jenny

Company replied

Rated 5 out of 5 stars

I cant praise Jill and Lisa enough for their outstanding customer services in relation to an issue I had with my sons phone. Despite him living in England they went above and beyond to help us resol... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Coleraine

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

314 reviews

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5.0

All reviews

(314)

39,680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from two different…

Fantastic service from two different people. Really helped clarify a problem.

August 29, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Your assistant went beyond in helping…

Your assistant went beyond in helping me to get the best deal for my needs. Could not speak more highly of the service given to me.

August 20, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey James,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

was very good

August 16, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Thank you for sharing Nicola :)
Vodafone Social Media Team

Rated 5 out of 5 stars

A great service from Lisa

A great service from Lisa, thanks for all your help!!

August 15, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service getting roaming on my…

Great service getting roaming on my phone for my holiday

August 12, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Daisy,

Thanks for the lovely review and fantastic support for team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolute brilliant costumer service…

Absolute brilliant costumer service today at Coleraine from Scott and jacintha when dealing with a delicate situation. They couldn’t have done more.

August 5, 2025
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey Claire,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best customer service from Jonny today

We had the best customer service today from Jonny! He was such a great help in sorting my dad's phone that had a virus on it. Having been to an independent phone shop who was going to charge a substantial amount of money to fix the phone we went to the Vodafone shop to ask their advice, and without hesitation Jonny helped answer all our questions and went above and beyond to fix the problem! Thank you so much for all your help and expertise! Nothing was a problem

August 1, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Kelly,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was lovely and so helpful… he has…

Scott was lovely and so helpful… he has helped us alot with our phones … and giving us good deals

August 1, 2025
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey Emma,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott helped fix my phone and was very…

Scott helped fix my phone and was very helpful

August 1, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Ally,

Thank you for your lovely review and sincere encouragement for Scott.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacintha was a great help

Jacintha was a great help. Thoroughly and pleasant. Presented all the options in a clear manner, no pressure.

July 28, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Stephen,

Thank you for the kind review and the excellent support provided to Jacintha.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Coleraine stores staff have always been…

Coleraine stores staff have always been very helpful and calm dealing with all our families phone issues and always deliver very good customer service never go anywhere else

July 26, 2025
Unprompted review
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Reply from Vodafone UK - Coleraine

Hey Lucy,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by very competent…

Excellent service by very competent staff.

July 26, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jacintha the sales assistant was…

Jacintha the sales assistant was amazing! Was so helpful and pleasant

July 18, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Christine,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience upgrading

July 15, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Brian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service.

Excellent service. Scott made a tremendous effort to solve my issue.

July 4, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott

Scott was extremely professional & knowledgeable. Fantastic customer service

June 17, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Bryan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was helped with all the problems and…

Was helped with all the problems and very happy with the first class service.

June 13, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi William. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was excellent

Service was excellent

June 11, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Asha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joaathan very helpful in arranging new…

Joaathan very helpful in arranging new iPhone thank you

June 9, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hi Colin. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Customer service

Great Customer service , guys very welcoming & extremely helpful

June 2, 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Patricia,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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