Vodafone UK - Cwmbran Reviews 

133
TrustScore 5 out of 5

4.9

5 South Walk, NP44 1PU Cwmbran, GB


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Rated 5 out of 5 stars

Excellent service today, walked in for an update quote and left with a better phone and hardly any extra cost monthly. Megan couldn't have been more helpful and glad to have stayed with Vodafone (part... See more

Company replied

Rated 5 out of 5 stars

Once again Michaela gave me excellent service been dealing with her for years would recommend to ❤️

Company replied

Rated 5 out of 5 stars

We went into the shop today looking for advice, Claire was a fantastic help. Claire listened to what we wanted and needed and offered suggestions and advice to match our needs. Within 10mins we had de... See more

Company replied

Rated 5 out of 5 stars

Caitlin was our advisor on the last 2 occasions over the last 4 days. I needed to sort out 2 Contract phones for elderly parents. She went above and beyond to help with the advice and the set up. Her... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Cwmbran

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 5 South Walk, NP44 1PU, Cwmbran, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

133 reviews

5-star
4-star
3-star
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1-star

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4.9

All reviews

(133)

41,574 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Once again Michaela gave me excellent service been dealing with her for years would recommend to ❤️

July 11, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Deborah,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan was a great help setting up my…

Megan was a great help setting up my new phone

July 8, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Diane,

Thanks for the lovely review and fantastic support for Megan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Claire was very helpful in removing…

Claire was very helpful in removing viruses from my phone thank you

July 2, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey David,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Claire.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I needed help with my phone as it had…

I needed help with my phone as it had pop ups on there. Hywel removed them and now my phone works

June 5, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Barbara,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Claire was fantastic in helping me…

Claire was fantastic in helping me transfer my data

June 3, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Wendy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always helpful

Went to store couldn't remember pin on device was helped by Michaela who helped me remember it. Always have excellent service here. Thank you

June 1, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Machine

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Claire was so helpful when I couldn’t…

Claire was so helpful when I couldn’t transfer my data from my old phone to my new one. She did everything for me and was very happy

May 20, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Francis,

Thanks for the lovely review and fantastic support for Claire.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Pedro from Cwmbran store for…

Thank you Pedro from Cwmbran store for helping with my upgrade!

May 15, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Kyle,
Thanks for the lovely review and fantastic support for Pedro.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good efficient service

Very good efficient service. Hywel was very helpful. Good advice, very patient and knowledgeable.

May 9, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Mostyn,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Claire was very helpful transfering…

Claire was very helpful transfering data from my one phone to the other. Would recommend

May 9, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Ian,

Thanks for the lovely review and fantastic support for Claire.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service today

Excellent service today, walked in for an update quote and left with a better phone and hardly any extra cost monthly. Megan couldn't have been more helpful and glad to have stayed with Vodafone (particularly Cwmbran as all staff were friendly with us as a family.

May 2, 2026
Unprompted review
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Reply from Vodafone UK - Cwmbran

Hey Scott,

Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan was very helpful

Megan was very helpful. Excellent service

April 25, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Katie,

Thanks for the lovely review and fantastic support for Megan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent help and advice from the team…

Excellent help and advice from the team at Cwmbran, I appreciated their time and patience and would not hesitate to recommend them. Many thanks.

April 14, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Linda,

Thanks for the lovely review and fantastic support for Team at Cwmbran.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Claire helped me with updates on my…

Claire helped me with updates on my phone and checked to make sure all was ok

April 14, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Susan,

Thanks for the lovely review and fantastic support for Claire.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Claire was very helpful with helping me…

Claire was very helpful with helping me reset my Vodafone app

April 11, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Mark,
Thanks for the lovely review and fantastic support for Claire.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service Michaela was a great help to me

April 8, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Valerie,

Thanks for the lovely review and fantastic support for Michaela.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Claire helped me upgrade my phone to…

Claire helped me upgrade my phone to the new Google. She also helped me transfer my data over. Thank you

April 1, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Rupert,

Thanks for the lovely review and fantastic support for Claire.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful brilliant fantastic thanks…

Very helpful brilliant fantastic thanks Claire

March 13, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey,

Thanks for the lovely review and fantastic support for Claire.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Transfer

Hywel was a great help. Helped transfer from my old phone to my new one.

March 9, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Mona,

Thanks for the lovely review and fantastic support for Hywel.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service at cwmbran store…

Excellent service at cwmbran store today the lovely Megan sorted me out with a new phone and was very helpful in part exchanging old phone definitely recommend!!

March 7, 2026
Unprompted review
Vodafone UK - Cwmbran logo

Reply from Vodafone UK - Cwmbran

Hey Andrew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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