The team in this branch are so friendly and helpful. I don’t usually write reviews but customer service is really important when you’re dealing with things you don’t understand. Would recommend visiti... See more
Company replied
Location
Switch locationSt Martins Walk , 137 High Street, RH4 1AQ Dorking, GB
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See what reviewers are saying
Had issues with getting my sim swapped over from a different company to Vodafone. Junior was brilliant, patient and explained everything step by step after my very frustrating online chat experience.... See more
Company replied
Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful... See more
Company replied
Both Meghana and Junior provided my mother and I with excellent service. We didn't know much about the products nor services provided however they were extremely patient with us. Especially Junior as... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dorking
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
St Martins Walk , 137 High Street, RH4 1AQ, Dorking, United Kingdom
4.9
Excellent
169 reviews
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Fantastic helpful staff.
Fantastic helpful staff.
So pleased with my phone & contract.
Justin was amazing, but I also popped in another time for consumables and the other staff were also great. The best retail experience I’ve had for at least 10 years.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Dorking
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very greatful to talk to person as…
Very greatful to talk to person as online is complicated with me try to get a new phone. Very helpful staff helping me transfer my phone.
Great service.
February 10, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hi there,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team.
Brilliant service in Dorking from Junior
Junior was not only friendly but really helpful and efficient. I’m a little nervous of technology but he explained everything brilliantly and patiently. It’s really good to know that if I have any questions about either my phone or Vodafone contract in the future, Junior will be there to offer assistance. I couldn’t be happier.
February 10, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hi Tim,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team.
Replacing a faulty phone
We needed to replace a faulty phone and this involved transferring data to two different phones, one of them a new one. It proved to be a difficult and time consuming process. Eric was so helpful and competent in completing the task. We highly recommend him and his colleagues in the Dorking branch.
February 3, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hello, Teresa,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Eric, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Wonderful service and helpful stuff…
Wonderful service and helpful stuff helping me transfer my data from old phone to new one.
Always star.
January 15, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hi John,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Friendly helpful staff
Friendly helpful staff. Staff were very attentive and patient whilst transferring everything to my new phone.
January 9, 2025
Unprompted review
Reply from Vodafone UK - Dorking
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very helpful staff in Dorking.
January 8, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hi Phillip. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Dorking
Hi Anne. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wonderful service and very helpful…
Wonderful service and very helpful staff.
December 29, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hey Trudi, thanks for your fab feedback ☺️
All the best, The Vodafone Social Media Team
Very helpful and knowledgeable
Very helpful and knowledgeable. Good advice. Thank you.
December 29, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hey Caroline, thanks for your feedback. It's great to see we were able to help you today and left such a good impression on you too ☺️
Thanks again, The Vodafone Social Media Team
Outstanding Service
Junior and Eric are outstanding advisors, they gave me great advice and clarity in updating our account.
December 27, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Frans,
It's great to hear about this recent experience. Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Junior was extremely helpful.
Junior was extremely helpful without being patronising in anyway. His help was gratefully received. Being 75 it’s sometimes difficult to keep up with technology.
December 17, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Jenny. Thank you for your review for Junior. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service,Dorking store help me…
Great service,Dorking store help me transfer my new phone.
December 8, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Tremendous Service and Commitment
Came into the shop around 16.45 with a problem with my phone and the intention to change it anyway. Dealt with the store manager who was magnificent in his knowledge of the best deal to sort out my requirements. My old phone was at least 5 years old and giving a load of problems but he overcame all the issues in order to transfer the data to the new phone which took over 2 hours to complete which meant we were in the store until 19.15. He was very thorough in his methods to overcome the problems with the old unit and allowing me to leave the store with a fully functional new phone. Excellent customer service and care, could not recommend more highly, very refreshing in today's world.
November 26, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Roger,
This is a great review for our store. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service and friendly staff.
Excellent service and friendly staff.
November 21, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Cin,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service and the best thing is…
Excellent service and the best thing is that I could speak to a human being.
November 11, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hello, Serena,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Matt at the Dorking store has been…
Matt at the Dorking store has been amazing, extremely helpful and very knowledgeable and most importantly friendly and patient.
October 15, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks Vodafone Dorking and Matt for…
Thanks Vodafone Dorking and Matt for all your help with my new phone
October 9, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Sonia,
Thanks for taking your time to leave this review for Matt and our Dorking store. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Dorking team help me sort out my new…
Dorking team help me sort out my new phone, always friendly and lovely service.
October 3, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Jo,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Eric and team provide me with great…
Eric and team provide me with great support transfers my new mobile phone.
September 20, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Thom,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
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