The team in this branch are so friendly and helpful. I don’t usually write reviews but customer service is really important when you’re dealing with things you don’t understand. Would recommend visiti... See more
Company replied
Location
Switch locationSt Martins Walk , 137 High Street, RH4 1AQ Dorking, GB
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See what reviewers are saying
Had issues with getting my sim swapped over from a different company to Vodafone. Junior was brilliant, patient and explained everything step by step after my very frustrating online chat experience.... See more
Company replied
Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful... See more
Company replied
Both Meghana and Junior provided my mother and I with excellent service. We didn't know much about the products nor services provided however they were extremely patient with us. Especially Junior as... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dorking
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
St Martins Walk , 137 High Street, RH4 1AQ, Dorking, United Kingdom
4.9
Excellent
169 reviews
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Reply from Vodafone UK - Dorking
Hey Sharon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Friendly staff and…
The staff were both so friendly and helpful- and sorted out the problems in no time at all
July 21, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Elizabeth,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A fantastic service by the Dorking…
A fantastic service by the Dorking Vodafone team. Thank you Eric and Sonal!
July 17, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Paula,
Thanks for the lovely review and fantastic support for Eric and Sonal.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from the very helpful…
Fantastic service from the very helpful ‘Sonal’, my wife and I switched both our mobile contracts and broadband after getting fed up with EE, she was super helpful as was her colleague, we got great deal and everything was explained, feel very valued as a customer and very happy with the new provider and phones, would 100% recommend
July 9, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Daniel,
Thanks for the lovely review and fantastic support for Sonal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Exceptionally helpful staff member
Exceptionally helpful staff member - Sonal. Took her time to talk through available contracts for both myself and my husband. Made us feel valued customers - thank you very much!
July 12, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Helen,
Thanks for the lovely review and fantastic support for Sonal.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ten out of ten for Junior.
Junior was so helpful, courteous and such an able manager.
He showed real enthusiasm to sort out my Internet connection problems. All staff were amiable and diligent in sorting out other peoples issues.
June 30, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Phil,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really good attention and kind staff
Really good attention and kind staff, perticularly Justin in the Dorkinf branch. All our enquires were handled quickly and efficiently, and we achieved everything we needed to do.
June 20, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey there, thank you for taking the time to send us a review, this is great to hear!
Vodafone Social Media Team
Sonal is absolutely brilliant
Sonal is absolutely brilliant! So informative, friendly, lovely and super helpful. She has made the experience so easy and pain free to upgrade. Her positive energy was infectious! She is a credit to the Vodafone Dorking branch.
June 20, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Leanne, thank you for your kind words for Sonal and the Dorking store. We appreciate you taking the time to provide this feedback. Have a great day!
Thanks again,
Vodafone Social Media Team
Eric and Junior are wonderful people…
Eric and Junior are wonderful people help me set up new phone and tell me how to use it.
June 5, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hi John. We're happy to hear that you had a wonderful experience setting up your new phone. We appreciate you taking the time to share your positive feedback with us!
Thanks,
Vodafone Social Media Team
Justin has been very helpful no matter…
Justin has been very helpful no matter the question I have dealt with him for some time and that's why I come back to Vodafone and thank you very much
May 24, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Harry,
Thanks for the lovely review and fantastic support for Justin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful attention from Justin who…
Very helpful attention from Justin who served me on both occasions
May 16, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Louise,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Justin was fantastic and sorted out my…
Justin was fantastic and sorted out my problem. Thank you so much.
May 13, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dorking Vodafone
Junior was very helpful and knowledgeable. We updated all our phones and bought a new one
April 29, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Mark,
Thank you for your review. It's always lovely to read such nice feedback and fantastic support for Junior.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and impressive knowledge…
Very helpful and impressive knowledge of phone capabilities. Made sure transfer of information was complete
April 24, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Colin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was most impressed by service delivery…
Was most impressed by service delivery today by Dorking store .
They could not be more helpful and I am very grateful for service n hrlp
April 19, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Florence,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help from Junior at the Dorking…
Great help from Junior at the Dorking Branch. He came to the aid of a 90 year old by transfering the data from an Android mobile to an iPhone - magic.
April 18, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Sherril,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for our agent.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Junior was a star …
Junior was very helpful and patient with me. He explained the whole process and even stayed after hours to complete the transfer of my old phone to new.
April 7, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hey Nicola,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK Dorking store has a helpful…
Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful situations manageable. However, the customer service phone line could be improved since it wasn’t very helpful despite a long wait.
March 5, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hi Oxford,
We're truly sorry for the trouble you've faced with our Customer Service. At Vodafone, we aim to provide excellent support to all our customers, and it’s disappointing to hear we fell short during your recent visit. Your input is invaluable, and we will certainly use it to enhance our services and avoid similar issues in the future.
Should you have any additional questions or concerns, or if there's anything more we can do for you, please don’t hesitate to connect with our team on Facebook at http://vodafone.uk/2Fpnah2 or on X at http://vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Junior was amazingly helpful
Junior was amazingly helpful, fully appreciated him, a great enployee
March 10, 2025
Unprompted review
Reply from Vodafone UK - Dorking
Hello Susan,
That’s lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic helpful staff.
Fantastic helpful staff.
So pleased with my phone & contract.
Justin was amazing, but I also popped in another time for consumables and the other staff were also great. The best retail experience I’ve had for at least 10 years.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Dorking
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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