Vodafone UK - Dorking Reviews 159

TrustScore 5 out of 5

4.9

St Martins Walk , 137 High Street, RH4 1AQ Dorking, GB


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Rated 5 out of 5 stars

Both Meghana and Junior provided my mother and I with excellent service. We didn't know much about the products nor services provided however they were extremely patient with us. Especially Junior as... See more

Company replied

Rated 3 out of 5 stars

Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful... See more

Company replied

Rated 5 out of 5 stars

Team at Dorking Vodafone did a great job setting up my account. I wandered into the store quite late in the afternoon, and two of the staff (one who was supposed to have left) took a load of time, a... See more

Company replied

Rated 5 out of 5 stars

Amin and Matt were brilliant and so helpful (unlike the customer service line after a 30 minute call was no help whatsoever!). My son had just arrived in Hungary and was unable to use his phone. We we... See more

Company replied


Company details


Contact info

  • St Martins Walk , 137 High Street, RH4 1AQ, Dorking, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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Rated 5 out of 5 stars

Eric is an asset to your team

Eric is an asset to your team. He handled all my queries professionally and speedily.

May 21, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I cannot fault Justin's kind

I cannot fault Justin's kind, efficient explanation of Vodafones plans. I much appreciated his patience and clarity correcting all the plans's details and would heartily recommend his helpful advice.

April 14, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Fraser,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eric was great and explained everything…

Eric was great and explained everything well, so even an technophobe like me could understand. Thank you

April 13, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Lesley

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Both Meghana and Junior provided my…

Both Meghana and Junior provided my mother and I with excellent service. We didn't know much about the products nor services provided however they were extremely patient with us. Especially Junior as this isn't the first time he has helped me! Thank-you Vodafone Dorking.

April 7, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Liora,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Meghana.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Junior have been a great help

Junior have been a great help, thank you so much

March 24, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Susan,

Thanks for the lovely review and fantastic support for Junior.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eric was very helpful

Eric was very helpful, a very pleasaant young man. Thank you.

March 6, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eric and Junior listened to my…

Eric and Junior listened to my requirements,offered me a couple of phones that fitted well and proceeded to take care of setting me up with my new phone.
cannot thank them enough !

March 5, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Sue,

Thanks for the lovely review and fantastic support for Eric and Junior.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer experience

Justin was a very helpful advisor.

March 3, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Tim,

Thanks for the lovely review and fantastic support for Justin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I would like to say how well Eric and…

I would like to say how well Eric and his colleages have helped me buy my new phone today. They have been very helpful.

March 2, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey June,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Justin was fabulous and extremely…

Justin was fabulous and extremely helpful

February 21, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Claire,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

EXCELLENT WORK FROM SONAL

VISITED THE SHOP YESTERDAY AND MET SONAL WHO WAS FANTASTIC, SHE HELPED ME WITH MY NEW SIM DEAL AND WITH ALL MY OTHER ACCOUNTS AND MANAGED TO SAVE ME SOME MONTHLY OUTGOINGS. TOP WORK!

February 18, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Mr D Trottman,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Sonal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodaphone employee of the year!!

Justin was a fantastic help from start to finish. Even when I messed up the phone data transfer and had to take the phone back, he was great. Nothing was too much trouble. He was friendly and professional and I’m very grateful. Please pass on my thanks to him. He’s a credit to Vodaphone.. 👍Matt

February 13, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Matt,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eric was very helpful transferring my…

Eric was very helpful transferring my phone data

February 1, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Jackie,

Thanks for the lovely review and fantastic support for Eric.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Justin and Junior were very proficient…

Justin and Junior were very proficient and helpful.in advising on new phone and setting it up.

January 31, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A really helpful conversation with…

A really helpful conversation with Sonal in the Dorking Branch. So good to speak to a knowlegable human. Thank you for your patience.

January 28, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Annette ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Sonal —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Justin has been so patient and helpful

Justin has been so patient and helpful. Thoroughly recommended for advice and services.

January 27, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Philippa,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff Eric and Sonal…

Very helpful staff Eric and Sonal really caring and able to assist me.

January 19, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Gill,

Thanks for the lovely review and fantastic support for Eric and Sonal

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eric was Very helpful.

January 4, 2026
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Really good service from Juno and Justin. Thank you

December 12, 2025
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Bob,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Eric at…

Brilliant service from Eric at Vodafone. Thank you.

December 8, 2025
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Sheila,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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