The team in this branch are so friendly and helpful. I don’t usually write reviews but customer service is really important when you’re dealing with things you don’t understand. Would recommend visiti... See more
Company replied
Location
Switch locationSt Martins Walk , 137 High Street, RH4 1AQ Dorking, GB
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See what reviewers are saying
Had issues with getting my sim swapped over from a different company to Vodafone. Junior was brilliant, patient and explained everything step by step after my very frustrating online chat experience.... See more
Company replied
Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful... See more
Company replied
Both Meghana and Junior provided my mother and I with excellent service. We didn't know much about the products nor services provided however they were extremely patient with us. Especially Junior as... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dorking
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
St Martins Walk , 137 High Street, RH4 1AQ, Dorking, United Kingdom
4.9
Excellent
170 reviews
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Team at Dorking Vodafone did a great job setting up my account
Team at Dorking Vodafone did a great job setting up my account.
I wandered into the store quite late in the afternoon, and two of the staff (one who was supposed to have left) took a load of time, and very patiently set up my new account, and battled their way through some frustrating wrinkles in their systems.
Great service, very much appreciated
January 5, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Nick,
It's great to hear about your recent experience and feedback for our Dorking store. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Eric and Junior were so very helpful…
Eric and Junior were so very helpful and solved the problem i had been experiencing for a while cannot fault the service. 5 stars to them I hope vodafone reward them.
February 20, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi there,
Thanks for your 5-star review for Eric and Junior. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Matt helped me out today and the…
Matt helped me out today and the service was outstanding. Thanks!
February 16, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hey,
Thank you for the outstanding review Robert, we appreciate the support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A good memory.
We had a marvellous experience with Courteney and Amin who helped us buy my wife a new phone moving from old technology to new. An excellent and eventful memory.
February 15, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Bob!
Thanks for this great review. We're so glad you had such a great experience with Courteney and Amin! If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Courtney and Amin have been extremely…
Courtney and Amin have been extremely efficient and helpful in transferring to my new phone. Thank you.
February 15, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Christine!
Thanks for taking the time to leave such a great review for Courtney and Amin. We really appreciate the 5 stars!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent service
February 14, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Darren,
Thanks for your review! We're so glad you had a 5 star experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Justin and Courtney were excellent in…
Justin and Courtney were excellent in their customer service 10/10
February 8, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Shania,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service provided from the team in…
Great service provided from the team in Dorking to renew my broadband contract. I particular Amin, who ensured he covered the element of the contract I needed to understand to ensure I will continue to get the service I required.
January 27, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Simon,
Thank you for reviewing and sharing this feedback, we appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience thank you
I went into the store today and Junior sorted out my phone with a really good deal. He and his colleague were very knowledgable, helpful and courteous.
January 25, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Audrey, It's great to see Junior and the team in Dorking offered such a memorable service.
Thanks for your review, The Vodafone Social Media Team
Amin and Matt are brilliant
Amin and Matt are brilliant, great customer service.
Bit chilly in store due to open doors.
January 19, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amin was great Help
Amin was great Help. He was quick and helpful. Ask for him!
January 5, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hey William,
Thanks for letting us know what an amazing job Amin did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Justin was extremely helpful
January 4, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hey Katie,
Thanks for the lovely review and fantastic support for Justin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Junior sort me out a really good sim…
Junior sort me out a really good sim card deal. Very professional and good service.
January 4, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hi Llewellyn,
This is a lovely review for Junior. I’m glad to hear you found the best option for you in store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Vanessa made the whole experience easy…
Vanessa made the whole experience easy and delightful needed to change my phone for ages and it was done so worh a good deal and great service
January 3, 2024
Unprompted review
Reply from Vodafone UK - Dorking
Hey Peter,
Thanks for the lovely review and fantastic support for Vanessa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Awesome
Awesome - helpful replace ancient SIM card and got me back online! Thank you Matt and amin
December 15, 2023
Unprompted review
Reply from Vodafone UK - Dorking
Hey Joanne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Justin has been extraordinarily…
Justin has been extraordinarily helpful. Okay
December 13, 2023
Unprompted review
Reply from Vodafone UK - Dorking
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matt was very helpful today
December 11, 2023
Unprompted review
Reply from Vodafone UK - Dorking
Hi Marie,
Thanks for taking your time to leave this review for Matt.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Matthew was a wonderful young man who…
Matthew was a wonderful young man who helped me out very well ;)
December 8, 2023
Unprompted review
Reply from Vodafone UK - Dorking
Hey Wilf,
Thanks for the lovely review and fantastic support for Matthew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matt was very helpful sorting out my…
Matt was very helpful sorting out my phone today
December 4, 2023
Unprompted review
Reply from Vodafone UK - Dorking
Hi Elisa,
Thank you for reviewing and sharing this feedback for Matt.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Matt was extremely helpful setting up…
Matt was extremely helpful setting up my new contract
November 29, 2023
Unprompted review
Reply from Vodafone UK - Dorking
Hey Paul,
We're pleased to hear about your experience. Thank you for reviewing and sharing this feedback for Matt.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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