Vodafone UK - Dorking Reviews 

170
TrustScore 5 out of 5

4.9

St Martins Walk , 137 High Street, RH4 1AQ Dorking, GB


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Rated 5 out of 5 stars

The team in this branch are so friendly and helpful. I don’t usually write reviews but customer service is really important when you’re dealing with things you don’t understand. Would recommend visiti... See more

Company replied

Rated 5 out of 5 stars

Had issues with getting my sim swapped over from a different company to Vodafone. Junior was brilliant, patient and explained everything step by step after my very frustrating online chat experience.... See more

Company replied

Rated 3 out of 5 stars

Vodafone UK Dorking store has a helpful team with friendly staff like Matt and Eric who provide good service. They've been knowledgeable and patient while assisting with phone issues, making stressful... See more

Company replied

Rated 5 out of 5 stars

Both Meghana and Junior provided my mother and I with excellent service. We didn't know much about the products nor services provided however they were extremely patient with us. Especially Junior as... See more

Company replied


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  • St Martins Walk , 137 High Street, RH4 1AQ, Dorking, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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4.9

All reviews

(170)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Unusually helpful and friendly and…

Junior is usually helpful and friendly and competent young man - promote him quickly! PS: I am not his dad

November 28, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Keith. Thank you for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

In store help.

Very helpful and service great attitude from Matt. He was clear calm and concise.

November 27, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Mark,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Justin was helpful from start to…

Justin was helpful from start to finish. Painless and efficient.

November 25, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Gavin,

Thanks for the lovely review and fantastic support for Justin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

November 18, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Mark,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and help from Junior…

Excellent service and help from Junior at Dorking made the process of setting up my new phone very easy.

November 18, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Sarah,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very knowledgeable and helpful

Very knowledgeable and helpful, great guidance about which new phone would suit me best

October 25, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi James,

We're pleased to hear about your recent experience. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was amazing great service setting…

Matt was amazing great service setting up my new phone

October 30, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Peter. Thank you for your review for Matt. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Junior & Kishen at the Dorking store

Junior & Kishen at the Dorking store were extremely knowledgeable & helpful. They went over & above helping myself & my partner to set up our new phones. They answered all of our questions & made sure we both understood everything. Thank you so much to both of you

October 29, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Barbara. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Junior and kishy are a pleasure to deal…

Junior and kishy are a pleasure to deal with will definitely come back again

October 29, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Andy. Thank you for your review for Junior and Kishy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dorking branch of Vodafone

Amin in the Dorking shop has been fantastic. Superb service

October 28, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Douglas,

Thank you for your review. We appreciate your feedback for Amin.

If you ever need any help, feel free to message us over on Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was great very helpful

October 27, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Lesley,

Thanks for reviewing and sharing this great feedback for Matt.

If you ever need any help, pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fast

Fast, knowlegeable service from Justin. Excellent help.

October 24, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Veronica,

Thanks for this great review for Justin.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Very good service with Justin in Dorking

October 23, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Tracey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Matt

Matt was extremely helpful setting up my contract and finding me a great deal. Service was professional and knowledgeable, and very friendly!

October 16, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Chloe,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt and Kiss were superb

Matt and Kiss were superb. So friendly and helpful

October 20, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey there,

Thanks for the lovely review and fantastic support for both Matt and Kiss.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional advice and help second to…

Professional advice and help second to none. By Justine

October 20, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey there,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was extremely helpful and offered…

Matt was extremely helpful and offered a fabulous service thank you

September 13, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey Alison,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt helped me instal my knew phone he…

Matt helped me instal my knew phone he was efficient and professional

September 5, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hi Patricia. Thank you for your review for Matt. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was amazing helping me with my new…

Matt was amazing helping me with my new phone. Vodafone in Dorking always very helpful. Amazing place so helpful.

September 1, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class service from everyone at…

First class service from everyone at the Dorking store. Got everything sorted out when I had a few issues after upgrading online.

August 27, 2023
Unprompted review
Vodafone UK - Dorking logo

Reply from Vodafone UK - Dorking

Hey there,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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