Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... See more
Company replied
Location
Switch location33 Silver Street, DH1 3RD Durham, GB
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See what reviewers are saying
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... See more
Company replied
I went into the store with a query and came out with a new phone (not yet received). Ryan was lovely and very helpful and I had been thinking of upgrading perhaps after my holiday. However, he came up... See more
Company replied
Visited the store to check on my current phone contract.Received an amazing service from Sally and MacCauley, who reviewed my twin sister and my existing contracts.We both left with new revised contra... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Durham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
33 Silver Street, DH1 3RD, Durham, United Kingdom
4.7
Excellent
146 reviews
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Reply from Vodafone UK - Durham
Hey Dave,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly efficient &effective
Served by Aisha. Friendly,efficient and effective
March 28, 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The staff were all extremely helpful…
The staff were all extremely helpful and patient, explaining what needed to be done and doing it efficiently.
March 27, 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by Sally and Rebecca
Served by Sally and Rebecca, excellent service provided and highly recommend. Thanks Vodafone!
March 3, 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Janice,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I visit Vodafone Durham regularly and…
I visit Vodafone Durham regularly and the girls there never fail to help me, whether its a small issue or a massive thing, they always try and get it sorted there and then. When they can’t, they keep me updated and eventually the issue gets resolved! Amazing service each and every time!
February 18, 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally was fabulous
Sally was fabulous, so kind and clear, if I could give a 100/10 I would.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Elizabeth,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good phones
Rebecca, Sally and Gina served me and my partner today. All were so lovely and chatty, they are overdue a raise!
January 17, 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey there,
Thanks for the lovely review and fantastic support for Rebecca, Sally and Gina.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fab service
Very glad I was served by Sally today. She was amazing! I’m really pleased with my new purchase.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Nat,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
Hey Ravan,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sally was very helpful and informative
Sally was very helpful and informative
Very friendly and supportive
December 3, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Janet,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Super helpful! Rebecca has been so lovely, provided really helpful advice and helped me sort everything I needed.
November 14, 2025
Unprompted review
Reply from Vodafone UK - Durham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
The lady was super nice and helpful!
The lady was super nice and helpful!! Great experience!
November 13, 2025
Unprompted review
Reply from Vodafone UK - Durham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
The service was fantastic and…
The service was fantastic and excellent. Sally and the other teammates were tremendously precise at providing the customer service required. I will come back a 1000 times.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Durham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
My experience was amazing and smooth…
My experience was amazing and smooth thanks to Sally Gaboun.
October 4, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey,
Thanks for the lovely review and fantastic support for Sally Gaboun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The experience was amazing
The experience was amazing, I went to Vodavone durham, and my experience was great. Thanks to Sally, she made everything easy and smooth. She was so friendly and helpful and made my experience so much better. She helped us with a smile on her face. I wish her all the best as she was the best employee I have ever interacted with at a vodafone branch.
October 4, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Em,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Really helpful employees and clear…
Really helpful employees and clear instructions
October 1, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Aaron,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful staff
Very helpful staff and a smooth process to upgrade our phones. Thank you Taz.
August 7, 2025
Unprompted review
Reply from Vodafone UK - Durham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Good service and sweet kind warm heart…
Good service and sweet kind warm heart ,Keith
September 10, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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