Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up The new phone. Really. he... See more
Company replied
Location
Switch location33 Silver Street, DH1 3RD Durham, GB
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See what reviewers are saying
Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... See more
Company replied
I came into store not long before they were due to close but they were so helpful. They answered all of my questions, showed me the products and explained everything to me clearly. They spen... See more
Company replied
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Durham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
33 Silver Street, DH1 3RD, Durham, United Kingdom
4.7
Excellent
148 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really helpful employees and clear…
Really helpful employees and clear instructions
October 1, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Aaron,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful staff
Very helpful staff and a smooth process to upgrade our phones. Thank you Taz.
August 7, 2025
Unprompted review
Reply from Vodafone UK - Durham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Good service and sweet kind warm heart…
Good service and sweet kind warm heart ,Keith
September 10, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very Happy and helpful Happy with the…
Very Happy and helpful Happy with the service thanks Taz.
September 9, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hi Joan,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Best service in the world with…
Best service in the world with Rebecca...saved £200.00 a year...changed to a new Samsung galaxy a56 5g...dont have to worry with my 2.5yr old Samsung...very..very..freindly team at durham shop...
September 3, 2025
Unprompted review
Reply from Vodafone UK - Durham
We're happy to hear that you had such a positive experience.
If you ever need anything, just reach out to us on Social Media via Facebook or Instagram.
Thanks,
Vodafone Social Media Team
Such a welcoming atmosphere and taz was…
Such a welcoming atmosphere and taz was very helpful as soon as I walked through door and got me sorted straight away
August 28, 2025
Unprompted review
Reply from Vodafone UK - Durham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Aisha was a complete star
Aisha was a complete star, and went above beyond to to help me, she is a credit to coaches and is due a pay rise
August 11, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hi Tom,
Thank you so much for your wonderful review and the amazing support you’ve shown for Aisha —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Great experience and quick set up
August 6, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Gericho,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent experience all round at the…
Excellent experience all round at the Vodafone shop in Durham, had an issue with an order we placed on line so went to the shop and Keith looked after us, he gave options and advice to get round our order issue and I still walked out with the new phone that I wanted.
Professional and very good at his job, I will go into the shop now instead of going online, great team.
July 5, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Lee,
Thanks for the lovely review and fantastic support for Keith.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great staff who go the extra mile to support/help you
I called into Durham City branch to sort an issue out with my account , and met with Aisha, who was very friendly, helpful and professional with both me , and my issue - nothing was too much trouble for her and she is a credit to Vodafone as a company.
It makes such a change to deal with someone who genuinely wants to help - and does it so well - Thank you so much Aisha !
July 4, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Kenny,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aisha Javed is magic
July 4, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hi Henry,
Thank you so much for your wonderful review and the amazing support you’ve shown for Aisha —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Taz was very patient and helpful
Taz was very patient and helpful
He went through all the necessary and relevant details and we got out work done ie buying a new phone and returning our old
June 16, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hi Mohamed. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aisha - Vodaphone durham
Excellent customer service from Aisha in Durham store.
Solved issue of returning old phone when send out envelope wouldn’t work.
June 2, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Elaine,
Thanks for the lovely review and fantastic support for Aisha.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taz was brilliant
Taz was brilliant, saved me having to get a new phone en saved money on my sim. Super friendly and professional, thanks so much for your advice 👍🏻
June 2, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Charlotte,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and saved me a few quid
Very helpful and saved me a few quid
May 15, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Today
Today , a staff member at the Vodafone shop helped me a lot. Her name was Aisha. She was very patient, kind, helpful, and provided sincere assistance and guidance.
May 5, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Qudus,
Thanks for the lovely review and fantastic support for Aisha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellie was great in every way
Ellie was great in every way. Knowledgeable, efficient, professional and kind. Thank you Ellie!
May 2, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Daniel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah provided an excellent service
Hannah provided an excellent service. She understood exactly what was required and was patient and understanding. The issue was addressed confidently, efficiently and with much appreciated humour. Really impressed.
April 24, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Jackie,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful Aisha was amaxing
April 15, 2025
Unprompted review
Reply from Vodafone UK - Durham
Hey Lynne
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
Hey Brian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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