Vodafone UK - Durham Reviews 

149
TrustScore 4.5 out of 5

4.7

33 Silver Street, DH1 3RD Durham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up The new phone. Really. he... See more

Company replied

Rated 5 out of 5 stars

Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... See more

Company replied

Rated 5 out of 5 stars

I came into store not long before they were due to close but they were so helpful. They answered all of my questions, showed me the products and explained everything to me clearly. They spen... See more

Company replied

Rated 5 out of 5 stars

Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... See more

Company replied


Company details


Contact info

  • 33 Silver Street, DH1 3RD, Durham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(149)

41,358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Taz is brilliant sorted my phone and…

Taz is brilliant sorted my phone and services 5*

April 3, 2023
Unprompted review
Vodafone UK - Durham logo

Reply from Vodafone UK - Durham

Hey Marion. Thank you for your review for Taz. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely and helpful staff

April 2, 2023
Unprompted review
Vodafone UK - Durham logo

Reply from Vodafone UK - Durham

Hi Jen,

I'm glad to hear our Durham store have provided this helpful service. Thanks for leaving this review.

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Taz was spot on

Taz was spot on. Really helpful, patient and friendly.

April 1, 2023
Unprompted review
Vodafone UK - Durham logo

Reply from Vodafone UK - Durham

It's always nice to read such lovely feedback Ian. If you spoke to Taz in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look