Luke at Dereham Vodafone should be CEO of Vodafone customer service 10/10 helped me more than anyone else at any other phone shop ever... Been a Vodafone customer for 14 years and would never leave...... See more
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Location
Switch location5 High Street, NR19 1DZ East Dereham, GB
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I would like to express my gratitude to the staff at the East DEREHAM Branch who could not have done more to help me. They were polite extremely helpful and nothing was too much trouble. I wanted to... See more
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Great service from Vodafone in Dereham. They were so patient and helpful and set us up with temporary internet before our broadband was installed (I didn't even know this was a thing!) Which was espec... See more
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I dont quite understand how to put into words how good the salesperson I saw was. Joshua was patient, understanding, easy to talk to and above all else, a good laugh. Also a damn fine looking individu... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - East Dereham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
5 High Street, NR19 1DZ, East Dereham, United Kingdom
4.9
Excellent
140 reviews
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10/10 saved me £5per month
10/10 saved me £5per month . Thanks kesh
August 27, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Thanks for five star review, John. It's always great to see we've made you savings! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
THIS is how customer service should be done!
I can't rate my experience in this store highly enough. I went in today to try to sort a mess I was in with my phone and a new contract and the store manager Kesh was an absolute godsend. Nothing was too much trouble and he went massively over and above to get me sorted out. I wouldn't hesitate in recommending the store to anyone and honestly, that experience is what has made me decide to stay with Vodafone.
August 8, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Claire,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A class staff
A class staff! Helped me with setting up my phone after I messed it up.
July 23, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Angela,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
The Red Superheros of Dereham
Absolutely superb service. I popped in today as my Google pixel 7 hasn't been working well, for some reason it had stopped ringing out loud for the past few weeks. It has been working fine beforehand and I couldn't find anything in the settings. Sound was working fine for everything else. I was really confused. I didn't expect them to be able to fix it. I had my screen replaced a few months back so I was worried that it was an issue related to that.
I left the phone with the staff members and returned half an hour later, not expecting a fix. To my surprise they were able to sort it hooray! It was caused by my Google watch app, the app had muted notifications and calls for my phone. Now I think of it, my watch face changed after updating my watch, so I believe it could have been caused by my Google pixel watch updating.
Very knowledgeable staff members! I had assumed it was caused by a fault from having my screen replaced and wouldn't of ever thought of it being in the watch settings.
I can't thank the staff members enough. I'm a busy mum with a child with health issues so I desperately need a working phone. Thank you so much! (I would give a 1000 stars if I could)
July 20, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Em. Thank you for your glowing review for the team. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again for taking the time to write this review Em,
Vodafone Social Media Team
Best team ever...
I can't honestly think of when I have had service quite like it, the whole team are exceptional, Luke and Ellie have gone way above and beyond for my family, even when things haven't gone smoothly the entire staff there have done everything they can to help and more, why are they exceptional to me, well I had a set of circumstances which made it very complex going into store and getting new phones and when those circumstances turned upside down in store they calmly helped my entire family. This team are simply outstanding.
July 11, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Sarah,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We needed to change my Vodafone account…
We needed to change my Vodafone account from an Irish account to a UK one. Kesh dealt with me. We had earlier managed to change my wife's sim but had issues with mine. Kesh was brilliant, he left no stone unturned in sorting this out for me. A complete professional and a gentleman to boot. Everything is working perfect now, thank you Kesh.
June 28, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Brian. Thank you for your review for Kesh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great and friendly guys
Great and friendly guys. Highly recommend if you need phone advice!
June 28, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Thomas,
We really appreciate you taking the time to share this positive feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent services as always from…
Excellent services as always from Rakesh. Been coming to him for years now and he's always so friendly and helps me get the best deal. Really enjoyable experience
June 7, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Dave. Thank you for your review for Rakesh. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Definitely recommend
I saw Rakesh for my phone upgrade, and was very pleased with my visit. He is very knowledgeable about all things phones, and gave honest advice about resolving issues with my current phone, and also the latest deals. I would definitely recommend this store!
June 5, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Lydia,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ellie and Josh were brilliant
Ellie and Josh really helped me to find the best deal as well as the right phone and contract for me. Ellie sat down with me and talked me through all of my options and ensured that I was happy with what I chose. A lovely experience in the east Dereham shop! Thank you guys, always super helpful!
May 30, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Alice,
Thank you for this amazing feedback! We really appreciate the positive review and are delighted you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service.my first ever smart phone…
Great service.my first ever smart phone and Kesh was so helpful an relaxed my mind. Thank you Kesh
May 28, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Martin,
Thanks for the great feedback! We're delighted you've chosen Vodafone for your first ever smart phone. Enjoy!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The staff are so patient and helpful
The staff are so patient and helpful in explaining the different deals. Thank you!
May 27, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi there,
We really appreciate this great review! Thanks for taking the time to share your positive feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Bought my phone from digital phone…
Bought my phone from digital phone company. Had a problem with them and the store adviser was aggressive and rude ... Decided to visit dereham Vodafone and see Kesh . He fixed the issue and was lovely. I'll never go back to digital phone company and I wish Vodafone would investigate them . 10/10 for Vodafone Dereham
April 17, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Janet,
It's not good to hear the experience you'd had before. It's great to hear we've turned things around for you in our East Dereham store. Thanks for this review for Kesh.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Easy to set up my new sim
Easy to set up my new sim, always very friendly and professional. Rakesh was really great with helping me and answering all my questions. Would recommend to anyone
March 28, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Beth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience at Vodafone in the…
Great experience at Vodafone in the Dereham Store!
Was greeted by Rakesh who was extremely helpfully! I had no idea how to add an additional account to my existing plan, and he explained everything clearly and I got an amazing deal!:D
March 1, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Josh,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kesh and the team are so helpful
Kesh and the team are so helpful . They always look after me and sold me a great package.
February 16, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hey,
Amazing to hear Kesh has been fantastic, thank you for the support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Rakesh
Rakesh - so patient with us, as we are non technical folk!
Very friendly branch hidden in Norfolk. A gem. Worth the travel from Suffolk!
February 9, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Helen. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
VODAFONE EAST DEREHAM STORE 100% RECOMMENDED
Vodafone East Dereham Store I would Highly Recommend them.They have a great Manager and Staff who are very knowledgeable. I have always just gone online before but having been to the store and seen them face to face I would have no hesitation in saying to anyone use this store. I found it much easier to solve any problems and show me how to use the Mobile products they sell. I have had to go in to see them several times recently each time nothing was too much trouble.
February 13, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Heather,
Thank you for taking the time to leave us a review. It's great to hear about your recent experience, and feedback for our East Dereham store.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
5 Star Service
I had an excellent experience with Kesh and Josh at Vodafone Dereham yesterday. They went above and beyond to help me, were professional and friendly. I’ll definitely be coming back to this store in future and would encourage others to do the same!
January 24, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Alice, It's great to see Kesh and Josh left such a positive impression on you.
Thanks again, Vodafone Social Media Team
Best Vodafone ever
Luke, kesh and josh always go above and beyond to help us, we were in a very tricky situation and there expertise was outstanding, thank you so much
January 15, 2024
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Carol,
This is lovely feedback for Luke, Kesh and Josh. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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