Luke at Dereham Vodafone should be CEO of Vodafone customer service 10/10 helped me more than anyone else at any other phone shop ever... Been a Vodafone customer for 14 years and would never leave...... See more
Company replied
Location
Switch location5 High Street, NR19 1DZ East Dereham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would like to express my gratitude to the staff at the East DEREHAM Branch who could not have done more to help me. They were polite extremely helpful and nothing was too much trouble. I wanted to... See more
Company replied
Great service from Vodafone in Dereham. They were so patient and helpful and set us up with temporary internet before our broadband was installed (I didn't even know this was a thing!) Which was espec... See more
Company replied
I dont quite understand how to put into words how good the salesperson I saw was. Joshua was patient, understanding, easy to talk to and above all else, a good laugh. Also a damn fine looking individu... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - East Dereham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
5 High Street, NR19 1DZ, East Dereham, United Kingdom
4.9
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - East Dereham
Hey there John,
Thank you for your review! We're glad Kesh made your upgrade as easy as possible.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent Service
I’ve used this store for many years now and it is always a pleasure to do so. The team that work there always go that extra mile, nothing has ever been too much for them to do. Whether it’s top-ups, broadband, phone upgrades or even technical help (I’m a bit of a dinosaur and not the brightest when it comes to technology, lol), their help has always been second to none.
In a nutshell, I highly recommend the Dereham Vodafone store.
December 11, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Damon,
It's great to hear your feedback, we really appreciate it. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dereham the best team...always!!I
I always visit Kesh and his team in East Dereham store. I have been a loyal customer for many years. They are always happy and willing to help, whether it be a problem I may have or a new deal. Even though my new device took quite a long time due to stock issues out of their hands. They kept me up to date. Great team, great shop.
December 7, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Julia,
Thank you for revieing and sharing your feedback. We really appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kesh is always super helpful and trustworthy
Kesh is always super helpful, he always works out what I need and finds the best deals. He makes it so easy to upgrade/make changes and I trust his judgement
November 6, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Eleanor,
Thanks for the lovely review and fantastic support for Kesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Extremely helpful
Great shop, staff are always incredibly friendly and helpful. Would highly recommend giving them a visit!
November 8, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Matt,
It's great to hear about your recent experience, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fabulous service very helpful
I went in to get a new phone as my other had been send for repair and the sim had been blocked. Luke was so helpful explaining my phone and finance options and setting up my new phone for me. I am feeling so much better now it’s all sorted. Luke was great and super kind and knew his stuff and now I’m back up and running!
November 2, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Amber,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A very warm welcome
Just want to thank Luke again for setting up my new phone and SIM card. He seamlessly set about the process of data recovery and attended to all my phone requirements. The customer service in the store is second to none. Great team, a credit to Vodafone!
October 24, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Donman. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great, friendly staff!!
All the staff there are very friendly and helpful. Kesh was the one that saw me 5 stars for him happy with my S23 Ultra.
September 2, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hi there,
This is lovely feedback for Kesh. Thanks for sharing.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent Service from Kesh, Luke and Josh
Kesh, Luke & Josh have been great at assisting me with an upgrade on my new phone. All were so helpful and accomdating. Excellent service compared to other stores i have visited in the past. Thanks guys for all your help😊
October 2, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Sophie,
Thanks for the lovely review and fantastic support for Kesh, Luke and Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Everything about the visit was amazing
Everything about the visit was brilliant. Kesh knows his stuff and I would have no hesitation in recommending him to other people. Amazing service and much very appreciated
September 2, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Linda. Thank you for your review for Kesh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A* treatment from Dereham Branch
Kesh went above and beyond to make sure myself my mum and my daughter got the right package deals for the usage we needed. The after care has even been amazing, checking in to make sure everything’s going to plan. Thoroughly recommend dereham Vodafone shop.
September 15, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Gabby. Thank you for your review for Kesh. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rakesh was amazing
Rakesh was amazing. Great service and always happy which creates a great environment for all. I always use Vodafone Dereham when I need help with mobile phone or broadband.
August 21, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hi Josh. Thank you for your review for Rakesh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rakesh made my upgrade very easy
Rakesh made my upgrade very easy. Was informative, very polite and listening to what I was looking for in my new phone. Been coming to this store for years for my phone and broadband, and cannot recommend them enough. Very lovely staff and great service.
August 15, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Beth,
Thanks for letting us know what an amazing job Rakesh did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service. I’ll be travelling to Dereham from Ipswich, if I ever need anything again. Really friendly team, thank you for all your help!
August 18, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Jill,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Never going anywhere else!!
Kesh and his team are absolutely amazing!! Such a kind person, couldn’t do enough to help and was very attentive. Thank you so much. We’ll only be coming here from now on and we’re over an hour away!!
August 18, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Chloe,
Thanks for letting us know what an amazing job Kesh did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Hugely impressed, as ever!
As ever, the professionalism, patience, commitment, knowledge and all round service was absolutely second to none.
I am constantly contacted directly but would never use anyone other than Kesh and his crew in East Dereham.
July 25, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Fantastic service
Luke was extremely helpful and very thorough in explaining how everything works and very amiable. First time in this store and will definitely return.
July 17, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Stella,
Thanks for letting us know what an amazing job Luke did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Absolute first class service Kesh and…
Absolute first class service Kesh and his team credit to the Vodafone Brand
July 17, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Kelvin,
Thanks for letting us know what an amazing job Kesh did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Best Phone Shop!
There has always been tales that the East Dereham Vodafone store is the best phone shop that people have been into, after today i actually went into the store instead of doing my upgrade over the internet I can understand why now, some of the best customer service I’ve ever experienced Kesh the owner and Josh were so friendly and helpful, they helped me find what was the best for me, I will start going into the store to upgrade instead of going online, after finding out the store is actually franchised from open sources I will 100% support my local business and spread the word to friends and family. 10/10
June 16, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Fantastic service as always!
I went into the Dereham store to review my 2 boys accounts as their contracts had just expired. I waited less than a couple of minutes to see Kesh as he came straight out when he saw me waiting.
I knew what I needed to do and he talked through the options available, even reviewing my husbands account and renewing it at a better, cheaper price as he noticed we didn't need the GB he had on his plan.
He was also able to renew the boys contracts at a slightly lesser price but with 80GB instead of just 6GB which they were very happy about!
He was very helpful and gave me plenty of information and options available to me, there was no pressure or hard sell at all, which was very good.
I always go into the Dereham store to renew any of my contracts as Kesh and his team are super helpful every time and always provide a far superior service than just ringing up.
I would certainly recommend them to everyone!!
June 5, 2023
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Anita,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.