Vodafone UK - East Grinstead Reviews 203

TrustScore 5 out of 5

4.9

14 London Road, RH19 1AE East Grinstead, GB


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Rated 5 out of 5 stars

I am just visiting the uk and was looking for an esim for a few days. The two gentlemen at this location were extremely helpful even though they couldn’t offer me any of their services. They allowed m... See more

Company replied

Rated 5 out of 5 stars

I've found my visit to East Grinstead Vodafone store today an found andy an dan extremely helpful in every aspect I inquired about, very quick an easy I sincerely hope you guys can forward my appreci... See more

Company replied

Rated 5 out of 5 stars

Matt in East Grinstead got me a new phone and better plan, always great service and got my information moved over, thank you Vodafone and Matt for the great support

Company replied

Rated 5 out of 5 stars

Really helpful staff! Graham solved a problem I had with a frozen screen on my iPhone within minutes and then Ria helped me to upgrade to a new model quickly while Luca provided the best entertainme... See more

Company replied


Company details


Contact info

  • 14 London Road, RH19 1AE, East Grinstead, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

203 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Erwin has been most helpful in this…

Erwin has been most helpful in this whole renewal transaction

June 1, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt in East Grinstead got me a new…

Matt in East Grinstead got me a new phone and better plan, always great service and got my information moved over, thank you Vodafone and Matt for the great support

May 16, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Leonard,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Erwin was very helpful and managed to secure some great deals for us. Thank you!

May 8, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Andrea,

This is really lovely to hear, thanks for the review for Erwin!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Erwin got me a great new sim only deal

Erwin got me a great new sim only deal, thanks Erwin and Vodafone

May 6, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Harrison,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt got me new phone and better deal

Matt got me new phone and better deal, thanks vodafone and matt

May 6, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Harold,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was amazing and helped me get my…

Matt was amazing and helped me get my data moved from old phone to new, great service and moved from p2 to Vodafone

May 6, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Robert,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt in East grinstead got me a new…

Matt in East grinstead got me a new deal and saved me money, thankyou vodafone and matt

May 5, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Keith,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt got me set up with face…

Matt got me set up with face recognition and check my account ti see when due thanks Vodafone and matt

May 5, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Michael,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt for me a new tablet on offer…

Matt for me a new tablet on offer thanks Vodafone

May 5, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Jennie,

Thanks for the lovely review and fantastic support for Matt .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt helped me to get my emails working…

Matt helped me to get my emails working again on my phone, service is always great with Vodafone and east grinstead

May 1, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Paula,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When I go to East Grinstead Erwin and…

When I go to East Grinstead Erwin and Ollie are always happy to help me

April 7, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey there,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was looking at getting a new phone as…

I was looking at getting a new phone as mine was old, went into Vodafone in east grinstead and Matt the store manager spent time finding me a new phone and a new plan which was costing me less, as always thank you Vodafone and amazing service by Matt

April 3, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Needed to get my data moved from my old…

Needed to get my data moved from my old phone to new phone, Matt in the shop said he could move it all over and even got me a cheaper plan at the same time, thank you Vodafone and matt

April 4, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Pauilne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had problems with my phone and wasn’t…

Had problems with my phone and wasn’t able to get any signal, popped into east grinstead store where a gentleman called Matt helped me to get back up and running again, thanks for the great service

April 4, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Sam,

Thanks for the lovely review and fantastic feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Very friendly member of staff, he was quite helpful with sorting my contract!

March 16, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey William,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service as always

March 23, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Jeremy,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie and Erwin were so lovely and…

Katie and Erwin were so lovely and helpful!

March 17, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Georgie, ​

Thanks for the lovely review and fantastic support for Katie. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

The worker was extremely helpful and…

The worker was extremely helpful and knowledgeable about the type of available contracts for me. I usually struggle with setting up phone services and he made the process very easy. Incredibly well run store and the worker was kind and patient. Overall highly impressed with my service.

March 17, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Ollie,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful, thank you

March 3, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Jordan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer experience with Erwin

I had a great customer experience with Erwin today. He went through all the possibilities of upgrading my phone and Sim was extremely helpful. I am still deciding on what phone to go with so I will be returning soon.

February 26, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Nigel,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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