Vodafone UK - East Grinstead Reviews 

221
TrustScore 5 out of 5

4.9

14 London Road, RH19 1AE East Grinstead, GB


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Rated 5 out of 5 stars

I went into the Vodafone East Grinstead store with a problem with my phone signal kept dropping around my area. I was assisted by Calum. He listened to my problems and helped me resolve my issues by f... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the service Erwin gave me. Have been a Vodafone customer for many years and feel very comfortable with the service the East Grinstead branch have given me.

Company replied

Rated 5 out of 5 stars

I am always so happy to come into this shop because the people in here are always so helpful and understanding for this old lady of 81 years old !!

Company replied

Rated 5 out of 5 stars

Vodafone east grinstead Matt got me a new SIM only and new device, thank you Matt and thanks Vodafone always great service

Company replied


Company details


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  • 14 London Road, RH19 1AE, East Grinstead, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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4.9

All reviews

(221)

41,513 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Erwin was very helpful and managed to secure some great deals for us. Thank you!

May 8, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Andrea,

This is really lovely to hear, thanks for the review for Erwin!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Erwin got me a great new sim only deal

Erwin got me a great new sim only deal, thanks Erwin and Vodafone

May 6, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Harrison,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt got me new phone and better deal

Matt got me new phone and better deal, thanks vodafone and matt

May 6, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Harold,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was amazing and helped me get my…

Matt was amazing and helped me get my data moved from old phone to new, great service and moved from p2 to Vodafone

May 6, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Robert,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt in East grinstead got me a new…

Matt in East grinstead got me a new deal and saved me money, thankyou vodafone and matt

May 5, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Keith,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt for me a new tablet on offer…

Matt for me a new tablet on offer thanks Vodafone

May 5, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Jennie,

Thanks for the lovely review and fantastic support for Matt .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt helped me to get my emails working…

Matt helped me to get my emails working again on my phone, service is always great with Vodafone and east grinstead

May 1, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Paula,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was looking at getting a new phone as…

I was looking at getting a new phone as mine was old, went into Vodafone in east grinstead and Matt the store manager spent time finding me a new phone and a new plan which was costing me less, as always thank you Vodafone and amazing service by Matt

April 3, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Needed to get my data moved from my old…

Needed to get my data moved from my old phone to new phone, Matt in the shop said he could move it all over and even got me a cheaper plan at the same time, thank you Vodafone and matt

April 4, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Pauilne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had problems with my phone and wasn’t…

Had problems with my phone and wasn’t able to get any signal, popped into east grinstead store where a gentleman called Matt helped me to get back up and running again, thanks for the great service

April 4, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Sam,

Thanks for the lovely review and fantastic feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Very friendly member of staff, he was quite helpful with sorting my contract!

March 16, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey William,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service as always

March 23, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Jeremy,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie and Erwin were so lovely and…

Katie and Erwin were so lovely and helpful!

March 17, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Georgie, ​

Thanks for the lovely review and fantastic support for Katie. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

The worker was extremely helpful and…

The worker was extremely helpful and knowledgeable about the type of available contracts for me. I usually struggle with setting up phone services and he made the process very easy. Incredibly well run store and the worker was kind and patient. Overall highly impressed with my service.

March 17, 2026
Unprompted review
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Reply from Vodafone UK - East Grinstead

Hey Ollie,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful, thank you

March 3, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Jordan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer experience with Erwin

I had a great customer experience with Erwin today. He went through all the possibilities of upgrading my phone and Sim was extremely helpful. I am still deciding on what phone to go with so I will be returning soon.

February 26, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Nigel,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Smooth and professional

Saw Andrew in East Grinstead Vodafone today and he helped reduce the price of my tariff by almost half. Highly recommend it was a painless procedure

February 23, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Henry,

Thanks for the lovely review and fantastic support for Andrew.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience with Oliver

Great experience with Oliver, very helpful and sorted out my new contract very quickly.

February 20, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Ben,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful as always 😃

Amazing service and smiley

February 5, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing services

Amazing services

February 4, 2026
Unprompted review
Vodafone UK - East Grinstead logo

Reply from Vodafone UK - East Grinstead

Hey Michael,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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