I visited Vodafone in Eastbourne today. I was greeted by two members of staff Harry and Emma who provided outstanding customer service and set up my new Samsung Galaxy S25 without any issues. Emma was... See more
Company replied
Location
Switch locationUnit 47 , The Arndale Centre, BN21 3NW Eastbourne, GB
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See what reviewers are saying
We came into store with quite a mission for staff! Knew it would be time consuming for them but I never felt like it was a bother. Staff went above and beyond to help us and nothing felt like a proble... See more
Company replied
From the very start of my visit to Vodafone Eastbourne I was given the highest professional assistance from Harvey. He was extremely polite, helpful and patient in dealing with my questions and conce... See more
Company replied
I bought two phones. Genevieve set up my phones. She was professional, helpful and friendly. Although not everything on my phones worked she made feel she cared about what she was doing and I left f... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Eastbourne
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 47 , The Arndale Centre, BN21 3NW, Eastbourne, United Kingdom
4.9
Excellent
238 reviews
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Emma was so helpful today
Emma was so helpful today, lovely lady and would definitely go back for any advice or to buy a new phone
May 7, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Millicent,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Sim only upgrade
Caleb at Eastbourne was incredibly helpful and knowledgeable. I would certainly recommend him and the other staff members. 5*…
May 1, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Wendy,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Jay is an absolute star
Jay is an absolute star! He helped us with our query and provided us with the best customer service ever.
April 30, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Aron. Thank you for your review for Jay. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh @ Vodafone Eastbourne
Josh helped me upgrade my phone and sorted my broadband out saving me loads of money. He was great, thank you!
April 15, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Sophie. Thank you for your review for Josh. It's always lovely to read fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Stephanie
I received great customer service from Stephanie when I wanted to upgrade my SIM to include data. There was no hard sell, she explained all the offers available to me and let me choose the best deal for my needs. It was all set up in no time
April 9, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Nicki,
We're so happy you had a 5 star experience! Thanks for highlighting what a great service Stephanie provided.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great service received
We have always dealt with our Eastbourne store over the years and now want to congratulate Josh, assistant manager. He was so knowledgeable, kind and patient with us, thank you very much Josh, you answered all our questions and sorted our new purchases out.
April 6, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Margaret. Thank you for your glowing review for Josh. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent and friendly service
Went into vodafone to purchase a Voxi, was helped by a very friendly member of staff called Josh, everything explained well and 10/10 customer service.
April 7, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Emily. Thank you for your review for Josh. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was very helpful and explained…
Josh was very helpful and explained everything to me.
March 14, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi there Wendy,
Thanks for taking the time to leave this 5 star review about your experience with Josh!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
5 stars costumer service
I`m here to say a big thank you to Caleb who done a great costumer service . I needed to renew my mobile phone contract and Caleb was very friendly and professional in the way of giving me the options and suggesting witch one would be the best to suit my needs.
in fact all the staff at Eastbourne store are very attentive and helpful . THANK YOU Caleb
February 26, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Helen,
Thanks for your 5 star review! We appreciate your feedback and kind words about Caleb and then team. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Broadband contract and new sim
Great experience.
Very kind and knowledgeable.
March 4, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi James, thanks for your feedback.
All the best, The Vodafone Social Media Team
Great service!
Josh was really great and spent an hour with us. Sorted out our contracts and was really clear with all the information. Great service!
March 4, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
It's great to hear Josh took the time to explain everything you needed today Sally.
Thanks, The Vodafone Social Media Team
Excellent service from Caleb in the…
Excellent service from Caleb in the Eastbourne shop.
Quick and easy to get a new phone.
Friendly customer service, highly recommend.
Thanks Steve
February 28, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service
Been in today. Ryan has been amazing sorting upgrade on phone.
Very clear information
Thanks for your help
February 24, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Tanya,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Three different people helped on a…
Three different people helped on a complicated account and they were patient and kind - Caleb, Steph and Josh. Caleb finishing it now - all good!
February 14, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Richard,
Thanks for your feedback! It's great to hear you had a great experience in store with Caleb, Steph and Josh.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Fantastic expert advice and service.
February 6, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Ian,
Its great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The two gentlemen Josh and Josh
The two gentlemen Josh and Josh were very knowledgeable and helpful in trying to help save money and give the best service possible
January 10, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hey,
Fantastic to hear about our Josh's. We appreciate the review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dealt with Fibre broadband and upgrade…
Dealt with Fibre broadband and upgrade of phone. Took time to explain what was happening and dealt with downloads.
January 10, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hey,
This is great to hear! I hope all of your questions have been answered. Let us know if you have any more and don't forget our handy support page here: https://vodafone.uk/support
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The staff at the Eastbourne store could…
The staff at the Eastbourne store could not have been more helpful. They took the time to help me sort out various devices linked to my contract. Nothing was too much trouble. I would not change from Vodafone purely because of the helpful team in Eastbourne.
January 4, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hi Gemma,
This is an amazing review for our Eastbourne store. We appreciate your support. Thanks for sharing.
We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
We just had the pleasure of dealing…
We just had the pleasure of dealing with Josh in The Beacon and he was just brilliant. This is literally the Gold standard of customer service and we can't thank him enough for going above and beyond to get us sorted. Great package, great discount, friendly, knowledgeable and superb at his job!!
January 3, 2024
Unprompted review
Reply from Vodafone UK - Eastbourne
Hey Ihate,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent Customer Service
Josh is very friendly and accommodating, he provided an excellent service, and made sure we went out of the store with a great deal!
December 27, 2023
Unprompted review
Reply from Vodafone UK - Eastbourne
Hey Joandel,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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