Tracy @ Edinburgh Gyle location went above and beyond to make sure my needs were met. As an international student having to change everything over, there were some obstacles during the sign-up proce... See more
Company replied
Location
Switch locationUnit One/Unit Two , The Gyle Shopping Centre, EH12 9YJ Edinburgh, GB
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See what reviewers are saying
Marc was great in helping me sort out my internet and find a better deal for my SIM, every step was clearly communicated and he was happy for a chat. Very friendly guy who treated his other staff with... See more
Company replied
I had a great experience with Vodafone at the Gyle Centre. It’s my first time using Vodafone, and I was served by Marc. He was very friendly, helpful and professional. He took the time to explain ev... See more
Company replied
Marc was absolutely amazing. Such a great character. Really listened to what I was looking for and successfully managed to get a new phone. Really likeable approachable guy. Vodafone are lucky to hav... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Edinburgh Gyle
Written by the company
Contact info
Unit One/Unit Two , The Gyle Shopping Centre, EH12 9YJ, Edinburgh, United Kingdom
5.0
Excellent
445 reviews
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vodaphone are still cheating folk
probably the worst mobile phone company in the world . definitely the most dishonest . my friend has just been cheated into signing a contract under false pretences (lying) at the point of sale in a shop
the same as happened to me and i’m paying the price of being cheated every month
she is taking out a case and is informing the ombudsman
clearly they are still lying and have not stopped cheating folk
Do NOT trust them please -unless you have loads of money
January 21, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hi Alan,
Thank you for sharing your experience. I’m truly sorry to hear about the issues you and your friend have faced. We take concerns about misrepresentation very seriously, and I understand how frustrating this must feel.
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Very pleasant and helpful service
January 21, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great service from Marc
Great service from Marc, no waiting, no hassle. Saved money on my new plan too!
January 21, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey James,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
HBBTracy was very helpful talk to…
Tracy was very helpful easy to talk to and considerate.
My experience was really very smooth.
Thanks
January 21, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Denis,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Well explained and professional staff…
Well explained and professional staff throughout consultation.
January 19, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Karen,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very pleased with Vodafone Edinburgh…
Very pleased with Vodafone Edinburgh Gyle. Hayley was very helpful and patient whilst I selected a phone upgrade. Would definitely recommend. In store, 5 star service.
January 6, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Calum was easy to deal with and gave us…
Calum was easy to deal with and gave us the advice we were looking for to make the right decisions. Good service!!
January 17, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Moray,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Calum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hayley was great sorting out my issues
Hayley was great sorting out my issues
January 16, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Ryan,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Phone display going random
Phone display going random
I came to Vodafone in South Gyle because my phone's display went out of control, completely. Everything was random. I was very lucky to find George. He patiently investigated the problem and resolved it. I am extremely grateful to him.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Eitan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Brilliant Tracy
Tracy was very helpful & went above & beyond to help set me up also filling out stuff on yje internet which would have been very frustrating & difficult for me ,Top marks
January 12, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Kevin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
George managed to restore my call log to my new pixel 10. All my data had transferred to my new phone but I was unable to figure out how to get my log back. George was a star
January 10, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Anne,
Thanks for the lovely review and fantastic support for George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Hayley!
Hayley at the Vodafone Edinburgh Gyle store was very helpful and patiently took the time to understand my issue. She then talked me through things and I left feeling that my issue had been resolved.
January 9, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Fiona,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Edinburgh Gyle
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great clear explanation and service by…
Great clear explanation and service by Marc
January 4, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fabulous service by Marc
Fabulous service by Marc
Extremely helpful
Appreciated
January 3, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was here today and Hayley greeted me…
I was here today and Hayley greeted me warmly. She was smiling and efficient the whole time. It's the best Vodafone branch and the best staff. Hayley faced several problems and was able to solve them all, and finally, it was time for the contract.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Dilshad,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Edinburgh Gyle
Hey Pamela,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Marc was friendly and very…
Marc was friendly and very knowledgeable. He made the whole process very easy.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Ewan,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I dread this every time we do an…
I dread this every time we do an upgrade off our account but Marc at the Gyle Vodafone was excellent, friendly, knowledgeable and reassuring. Never felt pressured and was really speedy. Thank you.
January 3, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Catherine,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Marc was very helpful with getting my…
Marc was very helpful with getting my delivery very professional
January 2, 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Gyle
Hey Cal,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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