Vodafone UK - Ellesmere Port Reviews 

433
TrustScore 5 out of 5

5.0

16 Mercer Street,Port Arcades, CH65 0AP Ellesmere Port, GB


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Rated 5 out of 5 stars

Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lo... See more

Company replied

Rated 5 out of 5 stars

Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options... See more

Company replied

Rated 5 out of 5 stars

Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoi... See more

Company replied

Rated 5 out of 5 stars

We went into Vodafone in Ellesmere Port this morning knowing very little about phones but the advisor (Ed) could not have been more informative and kinder helping us to choose our new phone and show... See more

Company replied


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  • 16 Mercer Street,Port Arcades, CH65 0AP, Ellesmere Port, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

433 reviews

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5.0

All reviews

(433)

42,677 reviews in the last 12 months

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Rated 5 out of 5 stars

Ed is the greatest.

July 26, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Andrew,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good experience from the vodfone…

Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lol

July 24, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

"Hey Paul,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Served by Marc

Served by Marc - excellent assistance with my renewal, knowledgeable and courteous. Thanks

July 21, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Mike,

Thanks for the lovely review and fantastic support for Marc.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc with a C was very helpful and…

Marc with a C was very helpful and polite to me and my mother

July 20, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

"Hey Donna,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Marc was very helpful and removed a…

Marc was very helpful and removed a virus from my phone

July 17, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

"Hey Margaret,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Ed has given excellent service through…

Ed has given excellent service through out and friendly service.

July 18, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Ray,

Thanks for the lovely review and fantastic support for Ed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very friendly and helpful…

Jamie was very friendly and helpful when picking up my new phone, he transfered all the data across for me

July 16, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Carole,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed excellent service very knowledgable

July 15, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hi Tony, thank you so much for your wonderful review and the amazing support you’ve shown for Ed, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Marc is ace sorted out everything thing…

Marc is ace sorted out everything thing with politeness

June 29, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Margaret,

Thanks for the lovely review and fantastic support for Marc.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed has been fantastic today.His…

Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options for both my phone and my Vodafone broadband. Excellent customer service.You need to look after good staff and Ed is an expert in his field. Thanks Vodafone.

June 28, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Walked in to be greeted cheerfully by…

Walked in to be greeted cheerfully by Marc, who set up my upgrades etc.
Great service.

June 23, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc helped me set up Facebook…

Marc helped me set up Facebook marketplace on my phone

June 22, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Barbara,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hello Ed thanks for all your help

Hello Ed thanks for all your help

June 10, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hi Iris , thank you so much for your wonderful review and the amazing support you’ve shown for Ed, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Ed has always helped me in the past,and…

Ed has always helped me in the past,and service with a smile.Transferred my stuff at no cost,helped me claim my free gift,all good.

June 8, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Gerry,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark dealt with me today .I found him…

Mark dealt with me today .I found him very helpful and knowledgeable and dealt with me exceptionally well .
Very easy pleasant experience.

June 8, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Roy,

Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed was excellent as always and fixed my…

Ed was excellent as always and fixed my problem hassle free.

June 5, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Mike,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed has helped me out a few times,and…

Ed has helped me out a few times,and this time,saved me £4 a month,with much more free Internet.Mils issue with switchover,but sorted easily!And nice to talk to and very friendly.

June 3, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Rosamund,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren sorted my issue with my phone…

Lauren sorted my issue with my phone with a smile. Thank you Lauren.

May 23, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey,

Thanks for letting us know what an amazing job Lauren did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service by Lauren and the…

Fantastic service by Lauren and the team. Would recommend this phone store to anyone.

May 23, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc was incredibly helpful when I went…

Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoid any unexpected charges while abroad.

Really friendly, professional service and a credit to Vodafone - thank you again, Marc!

May 20, 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Samuel,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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