Ed had a fountain of knowledge and was thorough with explanations in terms of airtime and the plan. Set expectations and covered all options. Friendly and approchable from the off set.
Company replied
Location
Switch location16 Mercer Street,Port Arcades, CH65 0AP Ellesmere Port, GB
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See what reviewers are saying
Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoi... See more
Company replied
Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lo... See more
Company replied
Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ellesmere Port
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
16 Mercer Street,Port Arcades, CH65 0AP, Ellesmere Port, United Kingdom
5.0
Excellent
446 reviews
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Ed was very helpful and friendly with…
Ed was very helpful and friendly with my recent upgrade thank you
December 5, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Leah,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was very informative and helpful and…
Ed was very informative and helpful and friendly, and very knowledgeable
December 3, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi Kay,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ed—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ellesmere Port
Hey Kevin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lauren helped me with some issues I’ve…
Lauren helped me with some issues I’ve been experiencing with my current phone. Really helpful and attentive
November 28, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Matt,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lauren helped me transfer my number…
Lauren helped me transfer my number from o2 and explained that I could also get discount on my home broadband if I moved this over aswell. The offer to pay leaving fees was perfect for me and she saved me money on both every month. Thanks again, Nigel
November 28, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Lauren,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mark C 5star all round
Mark C at the Ellesmere Port store was extremely helpful. Going above and beyond to what I actually came into the store for.
He easily explained the options available, to someone like myself who isn't very techy. I found this very helpful. Thank you for your time and lovely customer service.
Take care,
Lorraine
November 13, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ellesmere Port
Hi. We're happy to hear that the package met your needs and saved you money. We appreciate your feedback and time. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Services from Marc saved money on…
Great Services from Marc saved money on sim ans cancelled my tablet
November 10, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi. We're happy to hear that you had a great experience and saved money. We appreciate you taking the time to share your positive feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Eport- Ed was fantastic
Ed was fantastic help for me today in your ellesmere port store, found me the perfect deal for my sim only deal, good conversation and banter too, amazing customer service which is what i always expect when i come into one of your stores
Thank you so much again Ed
November 7, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi. We're happy to hear that you had such a positive experience in our store. We appreciate your kind words and are so glad we could find the perfect deal for you. Thank you for your amazing feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Laura was extremely helpful and very…
Laura was extremely helpful and very knowledgeable. She gave us great advise and we are very happy customers.
November 7, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ed is a great fella
Ed is a great fella
Always helpful and reliable
Its the reason why I come back
Knows his stuff
November 5, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ed what a fantastic service
Ed what a fantastic service, Ed helped us through the whole process would highly recommend vodafone
November 2, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ed was fantasic at explaining all…
Ed was fantasic at explaining all options and showing what the best deal would be. He gave me plenty of options to go for and i felt no pressure to agree. Very friendly and polite!! Thanks ed!!!
November 2, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Ed Great service.
October 31, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Lauren sorted me out a new pixel phone…
Lauren sorted me out a new pixel phone when I broke mine yesterday. It was my business phone and she helped me retrieve all of my important apps and documents so I could pick up my work straight away. Really appreciate it
October 30, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi. We're happy to hear that we could assist you with your new phone and retrieving your important information. We appreciate you taking the time to share your experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been in to see Lauren again to help me…
Been in to see Lauren again to help me transfer my WhatsApp and messages to new phone. She helped me out quickly and gave me other tips to help me use some of the new features. Thanks once again
October 30, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi. We're happy to hear that we could quickly assist you with transferring your WhatsApp data and messages to your new phone. We appreciate your positive feedback and that you found the additional tips helpful! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed was assisting me in phone purchase…
Ed was assisting me in phone purchase and was extremely helpful and knowledgeable. I got a brilliant deal and am very happy with the choice. Thank you
October 30, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed very helpful and I can really…
Ed very helpful and I can really understand what he has said it he said if I need any help at all not to hesitate to come in and see him.
October 26, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi. We're happy to hear that the information was helpful and easy to understand. We appreciate you taking the time to share your positive experience and that you felt supported. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed has helped me lots of times,copied…
Ed has helped me lots of times,copied all my stuff.10/10.
October 26, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi. We're happy to hear that you had a great experience and that our assistance was helpful to you. Thank you for sharing your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed was fantastic
Ed was fantastic, very friendly and was happy to help with everything. Would come back to see Ed again when needing a new upgrade. Thank you, Paul
October 17, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi Paul. Thank you for your review. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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