Ed had a fountain of knowledge and was thorough with explanations in terms of airtime and the plan. Set expectations and covered all options. Friendly and approchable from the off set.
Company replied
Location
Switch location16 Mercer Street,Port Arcades, CH65 0AP Ellesmere Port, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoi... See more
Company replied
Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lo... See more
Company replied
Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ellesmere Port
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
16 Mercer Street,Port Arcades, CH65 0AP, Ellesmere Port, United Kingdom
5.0
Excellent
446 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ed absolutely spot on
Ed absolutely spot on. So helpful and knowledgeable. Treated me with huge respect.
September 3, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback.
Thanks,
Vodafone Social Media Team
Ed is a lovely helpful person ,and…
Ed is a lovely helpful person ,and gives you the very best service .
September 3, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amazing service of Marc today
Amazing service of Marc today, he was incredibly helpful with everything and his customer service was on top level. Totally recommended :)
September 2, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ed was very helpful and explained…
Ed was very helpful and explained everything I needed to know.
September 2, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Help with sim
Great service, very lovely and helpful lady Kylie deserves to 5 star 🌟🌟🌟🌟🌟
August 31, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Lauren was so helpful when sorting my…
Lauren was so helpful when sorting my sim. I came in to enquire about holiday bolt ons but she managed to find me a deal that was cheaper than my current sim and it included roaming too. Bonus! Thank you!
August 28, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc was extremely helpful and helped…
Marc was extremely helpful and helped me with what I needed great customer service.
August 25, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ed has helped me many times,never a…
Ed has helped me many times,never a problem,and has copied info from old phone to new with no fuss.Very helpful.
August 21, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Heidi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed has always helped me,updated my…
Ed has always helped me,updated my phone,all good,service with a smile.
August 21, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Joseph,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrade
Kylie was really helpful throughout the process, explained everything and gave me advice on two products.
August 20, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Keith
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help from kylie
August 20, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Asif,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very happy got a great new deal with…
Very happy got a great new deal with mobile with marc
August 7, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Donna,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed is always so helpful
Ed is always so helpful, nothing is too much trouble. Today helping with my back up that was 4 years out of date. Always 5* service. 😁
August 2, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Claire,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed Helped back phone up,also great to…
Ed Helped back phone up,also great to sort new contract out.Brillant service from Ed
August 2, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Ian,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was extremely helpful and kind
Ed was extremely helpful and kind , good banter and very professional.
August 1, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Lea,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Leah was
Leah was
Very helpful. Leah is the reason I'm still with Vodafone. Very happy with the team
July 21, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Michael,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Leah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed excellent service professional
July 21, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Nigel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was helpful,and service with a smile
July 18, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Marj,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed very helpful as usual sorted me out…
Ed very helpful as usual sorted me out with a new phone and we had a good chat in-between
July 10, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Keith,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Marc when upgrading…
Great service from Marc when upgrading my sim and saved money on my home broadband
July 8, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Tracy,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.