Ed had a fountain of knowledge and was thorough with explanations in terms of airtime and the plan. Set expectations and covered all options. Friendly and approchable from the off set.
Company replied
Location
Switch location16 Mercer Street,Port Arcades, CH65 0AP Ellesmere Port, GB
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See what reviewers are saying
Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoi... See more
Company replied
Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lo... See more
Company replied
Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ellesmere Port
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
16 Mercer Street,Port Arcades, CH65 0AP, Ellesmere Port, United Kingdom
5.0
Excellent
446 reviews
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Brilliant service & help from Edward
Brilliant service & help from Edward! Thank you so much..
July 7, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Natasha,
Thanks for the lovely review and fantastic support for Edward.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff member was extremely helpful…
The staff member was extremely helpful and polite. Needed 2 sims for family. Showed me the best options, once selected, completed the work in no time.
July 7, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc in Ellesmere Port branch was…
Marc in Ellesmere Port branch was extremely helpful when I wanted to change my i phone. The procedure has changed since my last visit so it was really easy. Thank you Marc
July 7, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Sandra,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was very patient and very helpful went above and Beyond great customer service
Ed was favourite patient and very helpful
July 6, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Lisa,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Leah was very helpful
Leah was very helpful, courteous and respectful. I needed questions answered and a US phone transfered to UK number. It was quick and easy. So glad I stopped in.
July 3, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Gavin,
Thanks for the lovely review and fantastic support for Leah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was very helpful.
July 2, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Conor,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lost my sim card
Lost my sim card. Leah was gast, friendly and sorted it all out. Great customer service!
June 29, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Tristan,
Thanks for the lovely review and fantastic support for Leah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lauren sorted my sisters phone out…
Lauren sorted my sisters phone out after it had been unusable due to adverts and viruses popping up. She persevered for a long time to ensure that her communication with me was secure. Thank you
June 27, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Margaret,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kylie in Ellesmere Port has been great
Kylie in Ellesmere Port has been great, wonderful knowledge, sense of humour and so patient with us (we had a lot to sort out). Thank you so much
June 27, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Jill,
Thanks for the lovely review and fantastic support for Kylie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I have been in the Vodafone shop today…
I have been in the Vodafone shop today and the lady who served me leah can I just say what a gorgeous lady she is and so helpful .
June 11, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Yvonne,
Thanks for the lovely review and fantastic support for leah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dealt with quickly and expertly by Mark…
Dealt with quickly and expertly by Mark who reduced my mobile tariff and talked me into switching from Sky Broadband to Vodafone saving me more money. Winner!
June 5, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
We're happy to hear that you had such a positive experience! It's great to know that you were dealt with quickly and expertly and that you saved money on your mobile tariff and broadband.
Thank you for your feedback,
Vodafone Social Media Team
Ed brilliant service very knowledgeable…
Ed brilliant service very knowledgeable and helpful
June 4, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Laura,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed gave excellant service top guy.
June 3, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey San,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc helped me with an upgrade in store…
Marc helped me with an upgrade in store today, he was knowledgeable and helpful, gave me the information I needed to make an informed decision, and supported me through the process. Very polite, professional and thorough. Thank you
June 3, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ellesmere Port
Hey Wendy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Leah was wonderful and went through…
Leah was wonderful and went through everything with ease will always visit Ellesmere Port shop
June 2, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Louise,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful and friendly service from Leah
Leah provided us with excellent service today. She was very helpful and friendly, and helped us find the service that was right for each of us. She answered all our questions and had us sorted in a timely manor.
May 31, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Alisha,
Thanks for the lovely review and fantastic support for Leah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellesmere port
Recently went in to get a phone for my son. Not very tech savy and Leah made me feel at ease and helped me explore the best option for me. She couldn't have done more, fantastic customer service!
May 3, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Hayley,
Thanks for the lovely review and fantastic support for Savy and Leah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed excellent.
May 23, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was incredibly helpful for me today
Ed was incredibly helpful for me today, prioritising my needs as a customer and carefully explaining the next steps in a friendly manner, very satisfied.
May 23, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Luke,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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