Ed had a fountain of knowledge and was thorough with explanations in terms of airtime and the plan. Set expectations and covered all options. Friendly and approchable from the off set.
Company replied
Location
Switch location16 Mercer Street,Port Arcades, CH65 0AP Ellesmere Port, GB
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See what reviewers are saying
Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoi... See more
Company replied
Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lo... See more
Company replied
Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ellesmere Port
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
16 Mercer Street,Port Arcades, CH65 0AP, Ellesmere Port, United Kingdom
5.0
Excellent
446 reviews
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Very helpful staff that stayed after…
Very helpful staff that stayed after hours to help us, thankyou Kylie
May 21, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Gord,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kylie
Kylie - Amazing customer service, she did everything possible to help me. I couldn’t fault anything. Thank you so much Kylie.
May 21, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Charlotte,
Thanks for the lovely review and fantastic support for Kylie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic technical support
Wow, what a super helpful team they are!
Kylie spent over 2 hours with me sorting out my mobile connection to my smartwatch. Not a penny in it for them and yet so helpful, kind and knowledgeable. Thank you!
May 19, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Kevin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was great explained everything…
Ed was great explained everything thoroughly was a very nice experience
May 17, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Tiffany,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was a star helping this tech…
Ed was a star helping this tech dinosaur sort his phone out
May 13, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Stephen ,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was very helpful and knowledgeable
Ed was very helpful and knowledgeable. He fixed my issue brilliantly. Thanks
May 11, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed was really great
Ed was really great, friendly, helpful and made the purchase a pleasure.
May 10, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Hayden,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service!
I was struggling with some issues on my iPhone so popped in for some advice. I spoke with Lauren who was really helpful and rectified the issues there and then which was a bonus! Thank you.
May 8, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi Kirstie,
Thank you so much for your wonderful review and the amazing support you’ve shown for Lauren —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Kylie was absolutely fantastic today
Kylie was absolutely fantastic today. Sorted out setting my phone up which presented with huge tasks. Done with a smoke and lovely humour.
May 9, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi Elizabeth ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Kylie —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Marc was very helpful with my upgrade…
Marc was very helpful with my upgrade for my daughter, explained the different plans and helped choose one that suited my teenage daughters needs.
May 8, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lauren was very helpful
Lauren was very helpful, go here for a new phone, there very good
May 8, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Sharon,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Perfect service
Marc at Ellesmere port was very helpful with discussing my plans coming up to the end of my term. He listened to my concerns and explained a range of options for my landline and broadband and got me much better deals with minimal hassle.
May 8, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Racquel,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help saving me money on my sim…
Great help saving me money on my sim from Marc
May 6, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed very helpful and explained…
Ed very helpful and explained everything fully
May 5, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Tim,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ellesmere Port
Hey Hazel,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ellesmere Port
Hey Sana,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I brought my iPad in for return as…
I brought my iPad in for return as wasn’t working Leah was a great help very polite and extreamly helpful thank you Leah
April 29, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Katrina,
Thanks for the lovely review and fantastic support for Leah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed helped me set my phone up,absolutely…
Ed helped me set my phone up,absolutely outstanding service as always.
Thank you Ed.
April 27, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Alan,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Leah was very helpful
Leah was very helpful, popped in late last week with a problem and Leah was more than happy to help, really appreciate good staff anywhere that are so willing to help
April 19, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Listened and sorted all the problems…
Listened and sorted all the problems out, am very grateful for her time and effort
April 19, 2025
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Joe,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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