Vodafone UK - Eltham Reviews 

232
TrustScore 5 out of 5

5.0

130 High Street, Eltham, SE9 1BJ London, GB


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Rated 5 out of 5 stars

I would like to mention Vodafone, Eltham store. Demi, the Assistant Manager, who was absolutely amazing. Nothing was ever too much trouble for her, and she went above and beyond to help me with... See more

Company replied

Rated 5 out of 5 stars

I had a really good experiance in this store with Todd today, my phone had locked me out so he set me up with a new device and gave me lits of goos advice with other savings.

Company replied

Rated 3 out of 5 stars

Vodafone UK's Eltham branch has some friendly and helpful staff, like Mike and Montana. They assist well with data transfers and explaining broadband options, ensuring I felt informed rather than conf... See more

Company replied

Rated 5 out of 5 stars

Visited the store today to collect a phone and was greeted by Demi. She was super helpful and provided me with some extra info and a laugh! 10/10 - would recommend her service.

Company replied


Company details


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  • 130 High Street, Eltham, SE9 1BJ, London, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

232 reviews

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5.0

All reviews

(232)

41,878 reviews in the last 12 months

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Rated 5 out of 5 stars

Demi sold me a new contract and very…

Demi sold me a new contract and very good service and was helpful

November 14, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Danny,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was very excellent today and…

Demi was very excellent today and helpful

November 7, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service today in the…

Great customer service today in the Eltham shop.

I went in for my handset upgrade and James was friendly and knowledgeable - sorted out my new handset and the data transfer, such a relief!

Friendly team and a good atmosphere in the shop - well done and thank you!

October 25, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Clair,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kim was extremely helpful today

Kim was extremely helpful today, she explained everything I needed to know and was very patient with me. Excellent service

October 21, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Karen,

Thanks for letting us know what an amazing job Kim did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My assistant was brilliant

My assistant was brilliant , I done my contract upgrade and assistant Michael from Vadafone was amazing and helpful. Thank you , happy customer)

October 19, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Inesa. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi and Mike gave excellent service…

Demi and Mike gave excellent service and were so knowledgeable with all their excellent sales

October 17, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Linda,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi smashed it

Demi smashed it! Excellent service!

October 6, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi John. Thank you for your review for Demi. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great

Great! Michael was very very helpful and saved me money..

October 2, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Carlos,

Thanks for letting us know what an amazing job Michael did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James at Eltham Vodafone

Hi, good morning and further to my visit to your Eltham Branch this morning with what I thought was a huge problem, about my missing phone, of which is linked to an emergency line for vulnerable people, James, knowledge, advice and understanding was exemplary and a credit to Vodafone. Thank you James. Kind regards.

September 24, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael was so helpful!

September 19, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Katie,

Thanks for the lovely review and fantastic support for Michael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service today in Eltham the…

Great service today in Eltham the manager Micheal and he’s colleague Demi went above & beyond to get me the best deals today.
They were extremely polite and very helpful. I left very happy. ♥️

September 19, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Lorraine,

Thanks for the lovely review and fantastic support for Demi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went to pre-order the new iPhone 15…

I went to pre-order the new iPhone 15 in store at Vodafone Eltham. Michael was amazing, he went through all the options with me and got me a great deal and also upgraded all my other lines and saved me some money. Thank you.

September 16, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey there,

Thanks for letting us know what an amazing job Michael did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was great helped update my…

Demi was great helped update my broadband and phone plus I have an additional sim for my daughter. Very knowledgeable and friendly great service

September 13, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Nicola,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

I visited the store to get a second phone for my child. Was greeted by demi who was very good at tailoring what i needed to my budget.i was very happy with the service she is a credit to vodafone.

September 12, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Christina,

Thanks for the great feedback for Demi. It's really appreciated.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I met Demi today at the Eltham High…

I met Demi today at the Eltham High Street branch she was so kind,lovely and very friendly. Thank you so much, Demi, for your help today

September 7, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Amazing service, Demi at the Eltham store couldn’t do enough to help us, highly recommend.

September 5, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Lisa. Thank you for your review for Demi. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mike From Eltham.

Mike From Eltham.

Brillant service very professional.

September 2, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mike helped me no end

Mike helped me no end, easy upgrade. Highly recommend Mike

August 31, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey there,

Thank you for reviewing. Glad to hear Mike provided a great experience.

If you ever need any help, pop us over a message via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

James helped me buy an iPad he was…

James helped me buy an iPad he was amazing made the whole process so easy I’m really happy with my experience!

August 30, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Alanna,

It's fantastic to hear how James has been able to help you with your recent purchase! Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Todd was amazing

Todd was amazing, very polite and courteous and went the extra mile to resolve all my queries.

August 25, 2023
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi. Thank you for your review for Todd. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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