Vodafone UK - Eltham Reviews 218

TrustScore 5 out of 5

4.9

130 High Street, Eltham, SE9 1BJ London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just left Vodafone Eltham and just upgraded my wife’s phone. James was totally amazing great service and made to fell so welcome and at ease. James is a credit to your team and you should be proud to... See more

Company replied

Rated 5 out of 5 stars

6 years I have been seeing Mike and he just upgraded 5 of my lines, always a pleasure to be served by him. Thank you Mike for sorting everything for me in a very simple and clear way.

Company replied

Rated 5 out of 5 stars

I visited the store to upgrade my phone, and was served by Demi. The whole experience from start to finish was great, and Demi was brilliant 😊 her customer service was very warm and friendly, which... See more

Company replied

Rated 3 out of 5 stars

Vodafone UK's Eltham branch has some friendly and helpful staff, like Mike and Montana. They assist well with data transfers and explaining broadband options, ensuring I felt informed rather than conf... See more

Company replied


Company details


Contact info

  • 130 High Street, Eltham, SE9 1BJ, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just left Vodafone Eltham and just…

Just left Vodafone Eltham and just upgraded my wife’s phone. James was totally amazing great service and made to fell so welcome and at ease. James is a credit to your team and you should be proud to have such a pleasant member of your team.

May 25, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was amazing and very helpful

Demi was amazing and very helpful

May 21, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Stephen,

Thanks for the lovely review and fantastic support for Demi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

6 years I have been seeing Mike and he…

6 years I have been seeing Mike and he just upgraded 5 of my lines, always a pleasure to be served by him. Thank you Mike for sorting everything for me in a very simple and clear way.

May 20, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Eric,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James / michael

Was served my Michael and James, really helpful customer service explained everything thoroughly, 10/10 service would definitely recommend

May 18, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tremendous as always

Tremendous as always. Thank you for great service Nirav.

May 16, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nirav was excellent from the time i…

Nirav was excellent from the time i stepped into the shop. Updated my new phone for me and was helpful eith the things i was not sure about.

May 16, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Joy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Nirav today

Brilliant service from Nirav today, made it a pleasurable and experience! Very grateful

May 9, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Geraldine,

Thanks for the lovely review and fantastic support for Nirav.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service from James today was…

The service from James today was fantastic! Professional, courteous & exemplary. Totally satisfied with my experience today- over the moon! Thank you James!!

May 9, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Danny,

Thanks for the lovely review and fantastic support for James.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

James is such a great worker

James is such a great worker. I’m so happy and so glad that I was served by him. Thank you very much .

May 7, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Larysa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I Went in for a phone update today with…

I Went in for a phone update today with demi. She was so helpful & lovely. She talked me through everything found me the best plan. made me feel very comfortable! Definitely recommend go in and ask for demi! What a babe
We also got onto the conversation she was looking for a BIAB nail tech i just happen to be one🤣
53 Beauty Studio Mottingham Village.
Hope to see you soon demi to make your nails nice and pretty x

May 1, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey frankee,

Thanks for the lovely review and fantastic support for demi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Demi and Michael

Great service from Demi and Michael

April 30, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey larry,

Thanks for the lovely review and fantastic support for Demi and Michael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

I visited the store to upgrade my phone, and was served by Demi. The whole experience from start to finish was great, and Demi was brilliant 😊 her customer service was very warm and friendly, which made me feel like a valued customer.
Thank you so much Demi for all of your help!

April 30, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Gabriela,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 Stars For James!!!

James did an excellent job at helping me with an issue I was having with my phone. He was very thorough and went above and beyond! Thank you James

April 29, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I visited this store with my daughter, and was impressed with the efficiency and professional knowledge of Demi to get the best deal for an upgrade for her.

April 28, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Emma,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was excellent with his customer…

James was excellent with his customer service.
He was very helpful and has vast knowledge of questions asked about products and deals .
Thanks James !!!

April 25, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Brendy,

Thanks for the lovely review and fantastic support for James.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star customer service.. James @Eltham

James at the Eltham branch provided exceptional assistance and demonstrated remarkable expertise. It was a pleasure to receive such high-quality customer service, which is a rare find nowadays. He patiently addressed all inquiries and offered thorough guidance and explanations. I highly recommend his service.

April 22, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Leyla,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi went above and beyond to help out…

Demi went above and beyond to help out me and my grandad offering 5 star customer service along with a professional friendly manner . Would definitely recommend

April 18, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Kelsey,

Thanks for the lovely review and fantastic support for Demi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

As always friendly fast effective service. Demi was very helpful

April 9, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Lynda,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served 2/4/26 by Demi-Leigh & she…

I was served 2/4/26 by Demi-Leigh & she made my experience an easy task. I’m not tech savvy but she had patience & explained everything simply & also set up devices all ready for me to use immediately. Very knowledgeable & friendly & great customer service

April 2, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Astel-Marie,

Thanks for the lovely review and fantastic support for Demi-Leigh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James at the Eltham was very patient…

James at the Eltham was very patient and helpful. My old phone was broken and he kindly plugged it in and set my new phone up while I was on my lunch break. He is a credit to your company.

March 27, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey there,

Thanks for the lovely review and fantastic support for James.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look