Vodafone UK - Eltham Reviews 

232
TrustScore 5 out of 5

5.0

130 High Street, Eltham, SE9 1BJ London, GB


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Rated 5 out of 5 stars

I would like to mention Vodafone, Eltham store. Demi, the Assistant Manager, who was absolutely amazing. Nothing was ever too much trouble for her, and she went above and beyond to help me with... See more

Company replied

Rated 5 out of 5 stars

I had a really good experiance in this store with Todd today, my phone had locked me out so he set me up with a new device and gave me lits of goos advice with other savings.

Company replied

Rated 3 out of 5 stars

Vodafone UK's Eltham branch has some friendly and helpful staff, like Mike and Montana. They assist well with data transfers and explaining broadband options, ensuring I felt informed rather than conf... See more

Company replied

Rated 5 out of 5 stars

Visited the store today to collect a phone and was greeted by Demi. She was super helpful and provided me with some extra info and a laugh! 10/10 - would recommend her service.

Company replied


Company details


Contact info

  • 130 High Street, Eltham, SE9 1BJ, London, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

232 reviews

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5.0

All reviews

(232)

41,572 reviews in the last 12 months

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Rated 5 out of 5 stars

Came to the store today James was very…

Came to the store today James was very helpful and friendly, fast and efficient. Left with my brand new iPhone 17.

November 21, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Jessica,

Thanks for the lovely review and fantastic support for James.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star service

Patient, knowledgeable, experienced member of staff. Mike at Eltham Store.
Welcoming, friendly manner.
No pressure in selling but options clearly explained.
Cost savings made.
A very satisfactory and worthwhile experience. Thank you.
Face to face in store visit most appreciated.

November 20, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience with James was excellent

My experience with James was excellent, he was very honest and helpful throughout and keen to understand and guide me to the deal I needed

November 20, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi, We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mike

Mike, Demi and James have helped us both with buying and setting up our new phones. They have been very patient and helpful, and have been most professional in dealing with us. We are delighted with their service.

November 18, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're delighted to hear about the positive support you received with your new phones! We appreciate you taking the time to share this great feedback with us.

Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and understanding

Very helpful and understanding, Debbie your sales assistant, was absolutely brilliant. WELL DONE DEBBIE

November 17, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mike was very helpful in assisting me…

Mike was very helpful in assisting me with my upgrade. great to see mike for the 2nd time since 2024. Thank you Mike

November 6, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I'm very happy with the service from…

I'm very happy with the service from James

November 5, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was amazing

Demi was amazing! So helpful, knowledgeable, and friendly.. thank you so much !!❤️🙌🙌

October 31, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was very helpfull and…

Demi was very helpfull and understanding that I am not very good with technology . She was polite and friendly very good service .

October 29, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi. We're delighted to hear that our agent was helpful, understanding, polite, and friendly while assisting you. We appreciate the great feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi

Demi
Can't thank Demi enough she was absolutely brilliant

October 16, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi Absolutely brilliant service

October 16, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you!!!

I was having trouble with deciding on a contract so I visited Vodafone in Eltham and James helped me, considered what I value and prioritise, also making sure it was the best value for money! I would recommend coming here!

October 9, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Understanding, Considerable Staff

I visited the store today because I was having issues with my phone signal. James was very helpful and took his time to explain the situation to me. Thank you for your time and help.

October 13, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service is great here

Customer service is great here. Great customer experience. Hooray!

October 10, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was the most relaxing & helpfull…

James was the most relaxing & helpfull person I have had to deal with . Thank you James

October 10, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and great service from…

Very helpful and great service from James.

September 27, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Delbana,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Eltham store team

I visited the Vodafone shop in Eltham last week, great team and customer service.

I was really grateful for their help in setting up a new handset - thank you Eltham team!

September 16, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have just received the best customer…

I have just received the best customer service I have ever revieved!!

September 5, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was very helpful polite and he…

James was very helpful polite and he answered all my questions as thoroughly as he could. He took time and care reloading my new phone. I was very impressed and grateful.

September 1, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

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