Vodafone UK - Eltham Reviews 

232
TrustScore 5 out of 5

5.0

130 High Street, Eltham, SE9 1BJ London, GB


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Rated 5 out of 5 stars

I would like to mention Vodafone, Eltham store. Demi, the Assistant Manager, who was absolutely amazing. Nothing was ever too much trouble for her, and she went above and beyond to help me with... See more

Company replied

Rated 5 out of 5 stars

I had a really good experiance in this store with Todd today, my phone had locked me out so he set me up with a new device and gave me lits of goos advice with other savings.

Company replied

Rated 3 out of 5 stars

Vodafone UK's Eltham branch has some friendly and helpful staff, like Mike and Montana. They assist well with data transfers and explaining broadband options, ensuring I felt informed rather than conf... See more

Company replied

Rated 5 out of 5 stars

Visited the store today to collect a phone and was greeted by Demi. She was super helpful and provided me with some extra info and a laugh! 10/10 - would recommend her service.

Company replied


Company details


Contact info

  • 130 High Street, Eltham, SE9 1BJ, London, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

232 reviews

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5.0

All reviews

(232)

41,513 reviews in the last 12 months

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Rated 5 out of 5 stars

Demi-Superb service

Demi-Superb service
Demi was professional, charming and efficient. Cannot recommend highly enough.

February 6, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Jeannie,

Thanks for the lovely review and fantastic support for Demi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi service has been fantastic saved…

Demi service has been fantastic saved me lots of money and very happy with my visit

February 4, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Gary,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service and care…

Excellent customer service and care from Demi at Eltham branch again.
Honest advice on options available and set up, nothing is too much trouble for her, so patient with explaining everything and looking at the various options. Thank you 😊

January 26, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Dominique,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellence full on service and support…

Excellence full on service and support by both James and Demi in sourcing a new phone the iPhone 16 e. Overall a very pleasant and positive experience! Stellar service highly recommend to friends and family!

January 22, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Kenneth,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience at Eltham Vodafone

Great experience at Eltham Vodafone. Demi was super helpful, friendly and very knowledgeable.

January 16, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Anna,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant Service

Micheal and James make a brilliant team at the Eltham store. Michael was amazing at getting the best contracts and deals for our family. He was very knowledgeable around the mobile phone products and contracts. He explained everything in detail with no jargon! Fantastic service, as well by James who also assisted my husband and I because time was against us but they both worked with speed and precision.
Well done to Micheal and James who are both fantastic ambassadors for Vodafone. Thank you to you both.

January 15, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Vanessa,

Thanks for the lovely review and fantastic support for Micheal and James.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi Has been brilliant

Demi Has been brilliant, great service

January 13, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Alan,
 
Thanks for the lovely review and fantastic support for Demi.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was really helpful in saving me…

Demi was really helpful in saving me money by helping switch my broadband account and also updating my device to increase the speed of it. Thanks so much.

January 3, 2026
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Nicky,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was very helpful today and I…

James was very helpful today and I would come back for anymore issues from now on

December 31, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Maxine,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi from the Eltham store

Demi from the Eltham store was absolutely fantastic and catered for our every need. Was super helpful and explained all options available to me, very satisfied with my visit. She is a credit to Vodafone and my partner is switching to Vodafone following this visit.

December 27, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James @Eltham store was extremely…

James @Eltham store was extremely helpful and knowledgeable very patient and clear with advice and explanation

December 23, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Steph,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi - Eltham store

I was served by Demi in the Vodafone store in Eltham. She was brilliant, so experienced & knowledgable. I would definitely recommend!

December 23, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Hilary,

Thanks for the lovely review and fantastic support for Demi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi been amazing

Demi been amazing, we wouldn't of had a christmas if it weren't for her, amazing service

December 22, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Eliza,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was super helpful & made the…

James was super helpful & made the process easy.

December 22, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Alan,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about James.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I’m of an age that hates new technology, thank goodness for good staff, helped, explained and set my phone up for me. Thank you Demi, your wonderful

December 19, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Lisa,

Thanks for the lovely review and fantastic support for Demi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi ,is a cridit to your store

Demi ,is a cridit to your store , a lovley kind professional lady who gave me great service and helped me with all I needed ❤️ thank you so much ! I diffently will be back again.

September 24, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hi Roseanne,

Thank you so much for your wonderful review and the amazing support you’ve shown for Demi—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael had so much patience and solve…

Michael had so much patience and solve my problem with my phone

December 4, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Mary,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Demi was great

Demi was great , excellent customer service, helpful.

December 1, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Sumera,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Demi today at Vodafone

I was served by Demi today at Vodafone. She delivered excellent customer experience. She is very kind, enduring and knows her stuff. I appreciate Demi for also listening to what I need and constantly responding to my needs. She is a star and an efficient worker.

November 29, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Aisha,

Thanks for the lovely review and fantastic support for Demi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Eltham

Todd @ Vodafone Eltham is amazing. Very knowledgeable, professional and provides great customer service

November 21, 2025
Unprompted review
Vodafone UK - Eltham logo

Reply from Vodafone UK - Eltham

Hey Navbeena,

Thanks for the lovely review and fantastic support for Todd.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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