Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explain... See more
Company replied
Location
Switch location19a High Street, CB7 4LQ Ely, GB
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See what reviewers are saying
Thea was excellent - she seamlessly set my phone up for use in the UK with a new sim card with a minimum of fuss. Great service!
Company replied
We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She ha... See more
Company replied
The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ely
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
19a High Street, CB7 4LQ, Ely, United Kingdom
4.8
Excellent
123 reviews
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Excellent service from Holly in Ely
Excellent service from Holly in Ely. So knowledgeable, friendly and patient. Answered all my questions. She is a great asset to Vodafone.
January 4, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
I came in to switch data from one phone…
I came in to switch data from one phone to a new one I went in to my own provider before hand and they were very unhelpful, I was greeted by harry and Thea they were so helpful and polite,harry was brilliant and got all the phone information switched over promptly and accurately both harry and thea were very welcoming and so kind to help definitely would recommend the Ely store thank you so much Cheryl .
December 28, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hey Cheryl, It's great t see our Ely team were so wlecoming and were happy to help. Hope you're loving your new phone ☺️
Thanks, The Vodafone Social Media Team
Reply from Vodafone UK - Ely
Thanks for your fab feedback John ☺️
All the best, The Vodafone Social Media Team
I can not explain enough how Anna…
I can not explain enough how Anna helped me in a situation that was out of my control.
My phone was missing…Anna helped with a friendly and calm manner polite and helpful I felt more than comfortable in Vodafone Ely branch.
December 17, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Alan. Thank you for your review for Anna. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harry was a superstar
Harry was a superstar! Full of energy and information!
December 14, 2024
Unprompted review
Reply from Vodafone UK - Ely
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great
Great, very helpful staff member Harry I store today. Resolved our queries very effectively :)
December 14, 2024
Unprompted review
Reply from Vodafone UK - Ely
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Harry was amazing
Harry was amazing
Clear and concise on my plan and switch over
A real asset to your team
5 Star service Well done thank you Harry
November 22, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Tim,
What super feedback for Harry! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Harry and Thea were incredible
Harry and Thea were absolutely amazing in helping me upgrading mine and my husband’s contracts, and getting a new tablet as well was easy too thanks to their help, definitely going here again whenever I need more assistance. Thank you!
November 16, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Sam,
Thanks for taking the time to write such a great review! We're delighted that Harry and Thea left such a positive impression - it's what we aim for. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
My Name is Manaz I am one of the…
My Name is Manaz I am one of the Vodafone customers i writing regarding about my experience with Vodafone. First of all their services is super bad very expensive number one liar your items will not arrive on the time ,when you are in call with them they will end up your calls without resolving your problems than you have to call again and again than finally someone will say some stuff will make you very disappointed I would never recommend someone to go to Vodafone and only me my all family had the same issues with Vodafone.
I am very disappointed about their services and etc
October 25, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Manaz,
I'm sorry you've been left feeling this way, it's not the experience we'd like our customers to have with us. I'm sorry for the delay in any deliveries, you're able to track your order here on the website: https://vodafone.uk/trackorder. If you haven't already, please reach out to the Social Media via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to answer any questions you may have,
All the best,
Vodafone Social Media team
Outstanding service!
Both my partner and I were renewing phone contracts and were dealt with by Thea in the Ely branch. She was tremendous! Really friendly, helpful and patient. She found both of us better deals and we were both happy to sign up again with Vodafone.
This is service as it should be done - outstanding.
October 21, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Dr Reid,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Ely
Hi. Thank you for your review for Thea. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ana was great
Ana was professional, knowledgeable, patient and jolly. Just what I wanted.
October 1, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Steve,
Thanks for your review for Ana. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Ely
Hey Jane,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience Popped into the ely shop to get a new i…
Popped into the ely shop to get a new i popped into ely to get a new phone was fortunate enough to see the lovely young lady Thea she was very helpful and knowledgeable im very happy with the choice i made and look forward to seeing Thea again when i pick up my new phone she's a great asset to vodafone and the ely store 👍😁
September 9, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Susan,
Thank you for reviewing your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great staff really helpful
Thea advised me on what was most appropriate to meet my needs. She was friendly and very approachable.
September 4, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Rosalie,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the help Thea provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Oliver at Ely helped us save a lot of…
Oliver at Ely helped us save a lot of money on all of our contracts, including our broadband!
August 31, 2024
Unprompted review
Reply from Vodafone UK - Ely
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Brilliant!!!
Oliver at Ely Vodafone saved us around £50 a month on our existing phone & broadband contracts which is great!!!
Excellent customer service, lovely guy = TOP SERVICE 10/10
August 31, 2024
Unprompted review
Reply from Vodafone UK - Ely
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Very Helpful
Thea in the Ely store was incredibly helpful and friendly - she listened to my needs and worked out the best plan for me, answering any questions I had. Excellent service, thank you!
August 21, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hello Matthew
Thanks for letting us know what an amazing job Thea did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Thea
Thea was very helpful around information and options for broadband.
August 19, 2024
Unprompted review
Reply from Vodafone UK - Ely
Hi Jo,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Great customer service in my local Vodafone shop.
I went into my local Vodafone shop in Ely today to query an upgrade on my broadband. I was served by Ana who was very knowledgeable and very friendly. She looked up my account and actio ed the upgrade, so I will be getting this
shortly. Great customer service as always in my local shop. Thank you!
August 9, 2024
Unprompted review
Reply from Vodafone UK - Ely
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
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