Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explain... See more
Company replied
Location
Switch location19a High Street, CB7 4LQ Ely, GB
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See what reviewers are saying
Thea was excellent - she seamlessly set my phone up for use in the UK with a new sim card with a minimum of fuss. Great service!
Company replied
We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She ha... See more
Company replied
The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ely
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
19a High Street, CB7 4LQ, Ely, United Kingdom
4.8
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Changing my tariff …
Really helpful and once Ana understood what I was asking for she was extremely helpful and friendly.
May 1, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Jane,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea made the change of phones and…
Thea made the change of phones and contracts easy and was super helpful and patient throughout the process
April 11, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Michael,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea was absolutely brilliant
Thea was absolutely brilliant! Professional, knowledgable, polite and understanding when my technology knowledge is not the best!! Thank you for making the upgrade an easier experience and for all your time spent with me.
April 7, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Rachel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really lovely person
Really lovely person. Knowledgable and personable.
April 8, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Tracy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant experience today
Brilliant experience today, served by Olly in Ely. I felt really satisfied with explanations and suggestions to sort out the best plan and I’m very happy I stayed with Vodafone!
April 5, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi,
We really appreciate your wonderful review and the amazing support for Olly.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Vodafone UK in Ely offers great…
Vodafone UK in Ely offers great customer service. Ana and Thea were professional and friendly, while Oliver helped save £50 on monthly contracts. It's clear the staff genuinely care about meeting customer needs and finding the best plans available. Overall, a reliable and helpful local store making upgrades and queries hassle-free. 4/5 stars!
March 10, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi Arbinder,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
Olly was extremely helpful
Olly was extremely helpful, he helped me pick out a new phone and found a good plan to go with it. He was very polite and made sure I was happy with everything. He really did go above and beyond.
March 29, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Alison,
Thanks for the lovely review and fantastic support for Olly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hey *CUSTOMER NAME*,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Xat vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea is the best
Thea is the best. I tried to pay my device fully but I couldn't do it on the app. When I called customer service I could only do partial payment. Thea is a star. She managed to get the payment through in a few minutes.
March 28, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi Ana,
Thank you so much for your kind words! We truly appreciate your feedback.
If you ever require assistance, don’t hesitate to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thanks once more,
Vodafone Social Media Team
Explained everything really well and…
Explained everything really well and was friendly and gave good advice
March 22, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hello Eppie,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ana is the best for your brunch in Ely
Ana is the best for your brunch in Ely, always excited to help and always put a smile with her service !
Thank you for being a part of Vodafone
March 21, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi Cristian,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Terrible service in the Ely store…
Terrible service in the Ely store today. When I arrived the two staff were serving people, but at no point did they acknowledge I was waiting. When one set of customers left I went to pick up the iPhone I had ordered online. It was painful… Ana asked for my phone number, then claimed it was the wrong number of digits in a very accusatory tone. After repeating my number several times I suggested looking for order a different way. I gave her my order number, which she entered incorrectly, then eventually found my order. There was no real desire to help, no apology for the frustrating experience, and barely a thank you, she would’ve bern quite happy for me to leave without my phone. Definitely won’t recommend this store to anyone in Ely.
March 13, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi Helen. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone. Please accept our sincere apologies on behalf of the Ely team.
Vodafone Social Media Team
Good Beans
Served by Harry very quickly and easily, he gave me a good and clear explanation of the contract I had chosen and what it entails. Very happy with my phone now and can definitely recommend Vodafone to any friends and family for good reception in Ely.
February 26, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi Kai,
Thank you for your review for Harry. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ely
Hi Sanal,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Superb!
Thea at the Ely store was very thorough at checking my account to ensure the deal was the best fit for me, and also providing a review and recommendations for the numbers also attached to my account. It was such an easy transaction because Thea listened to my requirements and helped me find a solution. She is an asset to Vodafone!
This is a completely different experience to that which I had when visiting the Cambridge grand arcade four weeks ago. The staff in Cambridge could certainly learn some customer service skills from Thea!
February 20, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Anon,
Thanks for letting us know what an amazing job Thea at our Cambridge Grand Arcade Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Positive experience
Harry was really helpful in transfering my phone data over.
January 25, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi. Thank you for your review for Harry. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you, Harry at Ely.
Harry (at the Ely branch) was able to explain, advise and show me how I needed to free up storage to enable an update. He was patient, understanding and friendly. At my request, he even wrote down the step-by-step instructions and additional helpful notes.
February 15, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey, thanks for your lovely words for Harry. It's great ot see they took the time to explain everything to you.
All the best, The Vodafone Social Media Team
Helpfull friendly and refreshingly not…
Helpfull friendly and refreshingly not pushy
February 6, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent Service. the staff in my local Vodafone…
All of the staff in my local Vodafone shop are friendly and helpful but one stands out, Thea. She goes above and beyond to explain everything clearly and is never judgemental when I can't do something basic with my phone
January 25, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi Chris,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great service
Harry was really nice , chatty & informative , gave me lots of options to choose and helped me find best deal & answered all my many questions I had , would defo use Harry again next time
January 21, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi Mark,
This is lovely feedback for Harry. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Ana deserves recognition for all she did for me
Not having a clue on what I was doing regarding changing my iPhone to a Galaxy S24, I was helped by Ana who was amazing. Ana was patient, extremely helpful and went above and beyond to help me out. Her knowledge and efficiency was way above average and I couldn't be more grateful to her for all she did. I'd like my feedback to be shared with Ana at the Ely Branch please as she truly deserves recognition on how genuine and caring she is. Thank you Ana, you are amazing and a credit to Vodafone.
January 6, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi. Thank you for your glowing review for Ana. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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