Holly was very helpful although I originally went in to Ely to buy earbuds which weren't available in store, she advised good places to buy. She also found me a great deal as my contract was coming to... See more
Company replied
Location
Switch location19a High Street, CB7 4LQ Ely, GB
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Pleasant lad, I gave him 1 number wrong my account number but he told me don't worry as he asked me a couple of questions then he found my account. Told him next month 24 contract is Ending. He was ve... See more
Company replied
Special Thanks to Thea in the Ely Vodaphone branch today who provided great support and guidance to arrange the best plan for an additional SIM for my daughter’s first phone. You were so friendly and... See more
Company replied
I had a fantastic experience being served by Holly at the Ely stop. She was friendly, professional, and incredibly helpful throughout. Holly took the time to understand what I needed, explained everyt... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ely
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
19a High Street, CB7 4LQ, Ely, United Kingdom
4.8
Excellent
132 reviews
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Holly who was the Vodafone employee
Holly who was the Vodafone representative was very knowledgeable and was able to a answer my queries and advised me on my options, I came away happy with the package I chose.
September 25, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Linda,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service
Holly was very helpful although I originally went in to Ely to buy earbuds which weren't available in store, she advised good places to buy. She also found me a great deal as my contract was coming to an end. Very good service as she explained everything very clearly
September 17, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Nicky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Holly at the Ely store was very helpful when my old phone stopped working. It made a change to be able to speak to a real person face to face.
September 18, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey J,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pleasant lad
Pleasant lad, I gave him 1 number wrong my account number but he told me don't worry as he asked me a couple of questions then he found my account. Told him next month 24 contract is Ending. He was very helpful indeed and I am glad we are stopping with Vodafone.
September 15, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Donna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Special Thanks to Thea in the Ely Branch
Special Thanks to Thea in the Ely Vodaphone branch today who provided great support and guidance to arrange the best plan for an additional SIM for my daughter’s first phone. You were so friendly and helpful on all the steps.
September 14, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, i am very very happy with her customer service..❤️❤️❤️❤️
September 10, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone purchase
I had a fantastic experience being served by Holly at the Ely stop. She was friendly, professional, and incredibly helpful throughout. Holly took the time to understand what I needed, explained everything clearly, and made the whole process feel easy and stress-free. Her excellent customer service really stood out, and she was a pleasure to deal with.
September 5, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Nigel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harry was absolutely amazing
Harry was absolutely amazing, super super helpful and knowledgeable.
August 5, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey stephanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Splendid service
Popped in for some help with my phone and Harry did a wonderful job, nice and clear speaking and taught me what I needed to do
I'll be making sure to move to Vodafone when my O2 contract is finished
August 17, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thea was excellent
Thea was excellent - she seamlessly set my phone up for use in the UK with a new sim card with a minimum of fuss. Great service!
August 8, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Gareth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sree was very helpful and we would give…
Sree was very helpful and we would give him 10/10 for his help
July 30, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Lynne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Thea was super helpful, patient and understanding, made the process of upgrading really easy.
July 18, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Beth,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience
Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explained what was available in the £10 bundle and how to seek assistance. Thanks so much - also great to still have a bricks-and-mortar shop on Ely High Street.
July 18, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Sharon,
Thanks for the lovely review and fantastic support for Harry and his colleague.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service was informative very…
Customer service was informative very friendly, couldn't do enough to help, very thorough in advise was given came away a happy Customer Thea at Ely branch most helpful
July 11, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Sharon,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thea was so friendly helpful and…
Thea was so friendly helpful and knowledgeable
Took me through all the steps with care and patience. She made clear the options
A very pleasant experience. So glad there are still high street options to have face to face human contact
June 6, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Jimmy,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I spoke to Harry today in the Ely…
I spoke to Harry today in the Ely store,he is great.he explained everything clearly before I signed up for broadband
April 29, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Pauline,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by Thea
I was served by Thea. I had a complicated problem made easy by visiting the store. Excellent customer service! Highly recommend.
April 27, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Peter,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
We recently visited the Ely branch of…
We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She had time to explain everything to us and helped us save some money over our previous tariffs which was brilliant during these economic periods.
First class service as always.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Ely - excellent customer service!
The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very helpful, personable and approachable. She reassured us that she would be able to sort out everything we needed with no problem at all which she did with great knowledge, calmness and efficiency. We also noticed another colleague in the store who was helping an elderly customer with the same great service, and also patience which is rare these days.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade
Thea was very helpful and saves me a lot of money. 100% would recommend
March 27, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Owen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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