Holly was very helpful although I originally went in to Ely to buy earbuds which weren't available in store, she advised good places to buy. She also found me a great deal as my contract was coming to... See more
Company replied
Location
Switch location19a High Street, CB7 4LQ Ely, GB
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See what reviewers are saying
Pleasant lad, I gave him 1 number wrong my account number but he told me don't worry as he asked me a couple of questions then he found my account. Told him next month 24 contract is Ending. He was ve... See more
Company replied
Special Thanks to Thea in the Ely Vodaphone branch today who provided great support and guidance to arrange the best plan for an additional SIM for my daughter’s first phone. You were so friendly and... See more
Company replied
I had a fantastic experience being served by Holly at the Ely stop. She was friendly, professional, and incredibly helpful throughout. Holly took the time to understand what I needed, explained everyt... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ely
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
19a High Street, CB7 4LQ, Ely, United Kingdom
4.8
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Harry was great
Harry was great, Gave me loads of advice and got me set up with my new s25 ultra in no time!
February 17, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Matt,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had to visit Ely store
Had to visit Ely store in Cambridgeshire today and Thea was amazing and sorted my problem swiftly and professionally. Massive asset to Vodafone
February 14, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Rude staff
Staff member in the Ely store was extremely rude,not sure her name but she said she was store manager. Won't be returning or recommending anyone else does.
February 2, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey there,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience in our Ely store. This isn’t the level of service we expect our customers to receive, and I completely understand how disappointing and frustrating this must have been.
I’d really like to look into this for you and address it with the store directly. If you’re comfortable, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Harry at the store in Ely
Harry at the store in Ely, Cambs was amazing. I could not find out why my apps had changed on my phone. I had tried everything. Harry sorted it out, no problem. I could not thank him enough. Great customer service.
January 30, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Sandra,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thea is so lovely, very experienced
Thea is so lovely, always very friendly.
I have seen her twice now for my phone upgrades.
She is always smiling, so helpful & very knowledgeable & very chatty while waiting for the checks to be done.
She’s the best
Thank you so much Thea for making this a very easy process
January 22, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Ian,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The person who I saw he was really nice…
The person who I saw he was really nice and he was helpful
January 21, 2026
Unprompted review
Reply from Vodafone UK - Ely
Hey Shakera,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in for some help about my bills…
Came in for some help about my bills and was hoping I could save some money. As I have multiple devices for my family, Thea was excellent and found these prices for all of my numbers shaving £30 off my total bill. She was a superstar, clearly very knowledgeable in her field. Absolutely recommend Vodafone-Ely and Thea for excellent customer service.
December 23, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Shaun,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent support with an upgrade…
I spent a considerable amount of time trading in my i phone 14 and upgrading it to an i phone 17, drawing up a new contract. This presented a challenge from my point of view, but with Harry’s excellent and very patient support this proved to be very straightforward,
November 24, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thea was very helpful
Thea was professional, knowledgeable and helpful. She efficiently and politely explained new contract details and offer great value for money deals. Saved me some money and upgraded my device. Great service provided all round. Thank You
November 14, 2025
Unprompted review
Reply from Vodafone UK - Ely
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Really great advice
Really great advice, help and service from Thea. She was very knowledgeable. Nothing was too much trouble and she patiently explained answers to my naive questions!
I got the perfect phone and plan through the advice given.
October 10, 2025
Unprompted review
Reply from Vodafone UK - Ely
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent customer service
We had a complex query but nothing was too much trouble. Really appreciated Thea's help and patience.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Ely
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service and friendly advice …
I was given really useful information and help by Thea.
She was friendly and polite while being cheerful and amazingly patient
An unusually excellent service.
September 22, 2025
Unprompted review
Reply from Vodafone UK - Ely
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great service from Harry
My phone died and I needed to get another one quickly. Harry was helpful, patient and ensured I got a contract that was right for me.
September 20, 2025
Unprompted review
Reply from Vodafone UK - Ely
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Exceptional experience at Ely store
I was thinking about upgrading using the Vodafone app but passed the Vodafone store and popped in to look at options. I was assisted by Ana and was so impressed with her that i decided to upgrade in store. I had just 30 minutes until an appointment but Ana worked quickly to ensure everything was completed in record time. I think the overall level of service Ana provided was EXCEPTIONAL and i would definitely choose to upgrade in store over doing it online to benefit from this high level of personalised support and experience. I love my new phone, feel i got a very reasonable deal and cant thank Ana enough: she was truly outstanding.
September 2, 2025
Unprompted review
Reply from Vodafone UK - Ely
We appreciate you sharing your fabulous experience in our store. We're happy to hear that you received exceptional support and a great deal. Thank you for recommending our in-store upgrades.
Thanks,
Vodafone Social Media Team
Harry was fantastic
Harry was fantastic! Asked questions to find out what I needed from new phone and contract & found me a brilliant new deal - cheaper than what I was paying! He was thorough & gave me options to consider giving me plenty of time to think about options. Highly recommend, thank you Harry for your help :)
August 19, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Megan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks to Thea in the Ely store made my…
Thanks to Thea in the Ely store made my upgrade easy and got the best deal for me.thank you very happy customer.
August 21, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Miss zoe loveridge,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Ana from Vodafone Ely Shop…
Thank you Ana from Vodafone Ely Shop for all your help and expertise
July 30, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great technical support from Ana
Ana helped me transfer my mobile number to my new Vodafone SIM. She was friendly, clear and super helpful and saved me a lot of stress.
July 30, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Katharine,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea is a superstar!
I live in the Midlands but as I've had such good customer service from the Ely branch before have returned. Thea is a superstar, so knowledgeable, patient and friendly. Thank you
July 12, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Carol,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea was exceptionally helpful
Thea was exceptionally helpful, third time she has upgraded me and as always knew what was needed. Will be back when due again. Friendly service.
July 19, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Sally,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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