Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explain... See more
Company replied
Location
Switch location19a High Street, CB7 4LQ Ely, GB
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See what reviewers are saying
We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She ha... See more
Company replied
The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very... See more
Company replied
Thea was professional, knowledgeable and helpful. She efficiently and politely explained new contract details and offer great value for money deals. Saved me some money and upgraded my device. Great s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ely
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
19a High Street, CB7 4LQ, Ely, United Kingdom
4.8
Excellent
122 reviews
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Excellent customer service
We had a complex query but nothing was too much trouble. Really appreciated Thea's help and patience.
October 11, 2025
Unprompted review
Reply from Vodafone UK - Ely
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service and friendly advice …
I was given really useful information and help by Thea.
She was friendly and polite while being cheerful and amazingly patient
An unusually excellent service.
September 22, 2025
Unprompted review
Reply from Vodafone UK - Ely
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great service from Harry
My phone died and I needed to get another one quickly. Harry was helpful, patient and ensured I got a contract that was right for me.
September 20, 2025
Unprompted review
Reply from Vodafone UK - Ely
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Exceptional experience at Ely store
I was thinking about upgrading using the Vodafone app but passed the Vodafone store and popped in to look at options. I was assisted by Ana and was so impressed with her that i decided to upgrade in store. I had just 30 minutes until an appointment but Ana worked quickly to ensure everything was completed in record time. I think the overall level of service Ana provided was EXCEPTIONAL and i would definitely choose to upgrade in store over doing it online to benefit from this high level of personalised support and experience. I love my new phone, feel i got a very reasonable deal and cant thank Ana enough: she was truly outstanding.
September 2, 2025
Unprompted review
Reply from Vodafone UK - Ely
We appreciate you sharing your fabulous experience in our store. We're happy to hear that you received exceptional support and a great deal. Thank you for recommending our in-store upgrades.
Thanks,
Vodafone Social Media Team
Harry was fantastic
Harry was fantastic! Asked questions to find out what I needed from new phone and contract & found me a brilliant new deal - cheaper than what I was paying! He was thorough & gave me options to consider giving me plenty of time to think about options. Highly recommend, thank you Harry for your help :)
August 19, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Megan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks to Thea in the Ely store made my…
Thanks to Thea in the Ely store made my upgrade easy and got the best deal for me.thank you very happy customer.
August 21, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Miss zoe loveridge,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Ana from Vodafone Ely Shop…
Thank you Ana from Vodafone Ely Shop for all your help and expertise
July 30, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great technical support from Ana
Ana helped me transfer my mobile number to my new Vodafone SIM. She was friendly, clear and super helpful and saved me a lot of stress.
July 30, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Katharine,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea is a superstar!
I live in the Midlands but as I've had such good customer service from the Ely branch before have returned. Thea is a superstar, so knowledgeable, patient and friendly. Thank you
July 12, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Carol,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea was exceptionally helpful
Thea was exceptionally helpful, third time she has upgraded me and as always knew what was needed. Will be back when due again. Friendly service.
July 19, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Sally,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The service HARRY at Ely store by
The service at Ely store by
HARRY. Was very helpful with my phone coverage and getting it reset properly by himself
July 16, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you!
Super service! Thank you Thea, you were so calm and helpful. I really appreciate the excellent service in getting me set up with a great deal on my broadband.
July 14, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Laura,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea in Ely Branch. Superb customer service
Been with Vodaphone for 9 years now.. and the staff in branch are fabulous. Went in just before Xmas to order a new phone. I have 4 contracts for phones and a broadband contract. Thea served me both in December and yesterday 9/07/25. She takes the time to go thru the best deals and explains things very clearly. Truly an asset to the Company and nothing is too much trouble for her customers
July 9, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tuhin was very helpful and understood…
Tuhin was very helpful and understood what I required, wasn’t pushy or hard selling at any point. Very friendly and pleasant gentleman to deal with and a credit to your store in Ely.
June 28, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Sadie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phone purchase
Needed new phone and Tuhin of Vodafone really helped in a totally professional manner. Great asset to the company.
June 14, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hi Steve,
We're happy to hear that you had a positive experience getting a new phone.
Thanks,
Vodafone Social Media Team
Thea made us feel welcome and help us…warm welcome from Ely
Thea made us feel welcome and help us with everything like she always does. Very efficient and very knowledgeable.
May 28, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Jackie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea was absolutely brilliant
Thea was absolutely brilliant, my wife and i both came in to the store to look for an upgrade and Thea was patient and explained everything thoroughly and answered every question that we had, made the whole process very easy!
May 31, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Joshua,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Thea.
This is the second time I have been served by Thea. Her calm, helpful manner makes the whole process easy. She gets the best deals with no hard sell. 😁
May 24, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone visit
I usually dread going into a phone shop but today was exceptional
Went in to get a run down of my latest bill and Ana couldn't of been more helpful. So thoughtful and explained everything in detail.
Excellent customer service from a lovely lady
May 19, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Mel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Changing my tariff …
Really helpful and once Ana understood what I was asking for she was extremely helpful and friendly.
May 1, 2025
Unprompted review
Reply from Vodafone UK - Ely
Hey Jane,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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