Vodafone UK - Exeter Reviews 534

TrustScore 5 out of 5

4.9

246 High Street, EX4 3NZ EXETER, GB


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Rated 5 out of 5 stars

Dan and Josh made our experience breezy. Very upfront and honest regarding payments and costs during the process. Very happy after getting my son a new phone for his birthday.

Company replied

Rated 5 out of 5 stars

I find Alex very helpful and friendly and explained all of the details to my new mobile phone very well.He managed to get me the best price for me and transferred my data across from my old phone to... See more

Company replied

Rated 5 out of 5 stars

Hayley in the Exeter shop (not Mei as her name badge says) is amazing! She has been so amazingly helpful sorting out two new contracts, going through loads of different options for me, very patient an... See more

Company replied

Rated 5 out of 5 stars

Was served today by the wonderful Hayley , who made today's visit and absolute joy. She was friendly funny and talked through all aspects of everything she was doing today so that we understood . We c... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Exeter

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 246 High Street, EX4 3NZ, EXETER, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Harry was fantastic

Harry was fantastic
Friendly and helpful and highly recommend

May 8, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey William,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I find Alex very helpful and friendly…

I find Alex very helpful and friendly and explained all of the details to my new mobile phone very well.He managed to get me the best price for me and transferred my data across from my old phone to my new one successfully.
Thanks a lot.

May 7, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Geoffrey,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The young lady who dealt with me was…

The young lady who dealt with me was helpful and courteous at all times

May 6, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan and Josh made our experience…

Dan and Josh made our experience breezy. Very upfront and honest regarding payments and costs during the process. Very happy after getting my son a new phone for his birthday.

May 4, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was really helpful

Ryan was really helpful, knowledgeable and explained everything in a clear and understandable way

May 3, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Row,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Special thanks to Hayley who went above…

Special thanks to Hayley who went above and beyond to help me get the best upgrade possible!

May 3, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Lauren,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh - It was a real pleasure and Joshua was…

It was a real pleasure and Joshua was patient with me an old lady who is not tech savvy Delightful experience

May 2, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Joan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Ryan

May 2, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service Ryan sainsburys

Excellent service Ryan sainsburys

May 2, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey John,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

RYAN was a great help

RYAN was a great help, nothing was too much trouble, many thanks for helping us get sorted

April 28, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Florida,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh and Dan were excellent Exeter…

Josh and Dan were excellent Exeter branch spent time with me defo 5 star

April 27, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was really helpful and…

Scott was really helpful and knowledgeable to help with transferring my number over. Great for old confused people like me!!

April 27, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Martin,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan and Ryan went over above to assist…

Dan and Ryan went over above to assist me in Store. 10 out of 10, would definitely recommend.

April 26, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Mags,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for all your help Josh

April 20, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Huw,

Thanks for the lovely review and fantastic support for Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help take her time to help us…

Great help take her time to help us look for a better plan

April 19, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Digimaster,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super lovely helpful team

Taj and Hayley were extremely helpful setting me up with my new phone and broadband and very knowledgeable with all the processes making it all go seamlessly, lovely people thanks guys!

April 19, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Danielle,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj and Hayley were incredibly helpful…

Taj and Hayley were incredibly helpful and helped us set up roaming as well as getting us on a better plan that saved us money on both our cards.

April 19, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Siobhan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was superb

Hayley was superb, patient and explained everything to me really well.

April 18, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Claire,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley in Exeter was fantastic

Hayley in Exeter was fantastic! Resolved a technical problem very quickly ! Many thanks.

April 17, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Beth,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

jordan was amazing

jordan was amazing. very helpful, efficient and lovely. 10/10 service

April 12, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Sophie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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