Vodafone UK - Exeter Reviews 

574
TrustScore 5 out of 5

5.0

246 High Street, EX4 3NZ EXETER, GB


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Rated 5 out of 5 stars

Alex, retail assistant at the Exeter Vodafone shop was super helpful, explained everything clearly and made every effort to find us the best deal (which worked out better than I thought). Superb servi... See more

Company replied

Rated 5 out of 5 stars

I was see by a really lovely young man called Scott at the High Street branch of Vodafone. I cannot express my gratitude for all the help and advice given to me. He was so professional and knowle... See more

Company replied

Rated 5 out of 5 stars

Josh was absolutely fantastic today! He was friendly, professional, and made the whole experience genuinely enjoyable. He took the time to explain everything clearly, was patient, and made me feel com... See more

Company replied

Rated 5 out of 5 stars

What an amazing service received at the store today. I’ve visited here over 4 days with certain issues that was my fault not Vodafone & they have been amazing. No amount of time it took was any troub... See more

Company replied


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  • 246 High Street, EX4 3NZ, EXETER, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

574 reviews

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5.0

All reviews

(574)

39,923 reviews in the last 12 months

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Rated 5 out of 5 stars

I was assisted by Dan

I was assisted by Dan, who was very helpful, and found the best deal for my new phone and airtime plan. It was great to have assistance from a friendly and helpful person. An asset to your team!

October 8, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott is an amazing employee

Scott is an amazing employee, very helpful and polite made my first experience with Vodafone amazing.

October 2, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Hayley

Thank you Hayley. Very helpful absolutely a star!

September 26, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Austin,

Thanks for the lovely review and fantastic support for Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj was amazing

Taj was amazing, very nice excellent job

September 26, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Zenaida,

Thanks for the lovely review and fantastic support for Taj.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley in the Exeter shop is amazing!

Hayley in the Exeter shop (not Mei as her name badge says) is amazing! She has been so amazingly helpful sorting out two new contracts, going through loads of different options for me, very patient and incredibly knowledgeable on the packages and the products! This lady deserves employee of the month!!! Thanks you for your help Hayley!!! Much appreciated!

September 18, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was an exceptional sales person

Jordan was an exceptional sales person, super friendly, funny, knowledgeable, and engaging. Thank you for your time today!

September 7, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We appreciate you taking the time to share your thoughts. We're happy to hear that you had such a positive experience.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice experience today!

Nice experience today!
Hayley was very helpful and kind as well as the other members of staff.
Thanks!

August 24, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was extremely helpful and…

Jordan was extremely helpful and efficient, sorted my problem easily.

August 24, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was so helpful

Jordan walked me through all the options and found the best plan for me. Would highly recommend!

August 24, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Review

Very helpful. Knowledgeable and sorted out what I needed. Jack was brilliant. Thanks

August 22, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was super helpful

Hayley was extremely patient and has a lovely big smile. She was very helpful, gave great advice and understood what we needed. She is very competent and provided service beyond what we would have expected. We're very satisfied.

August 21, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Kate,
Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best customer service

Dan was our agent today, he was absolutely amazing, even if unfortunately we couldn't get a new phone today, but he's definitely the the best agent we've ever met and he did his absolute best. Very good experience! 5 stars

August 18, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi there,

We're happy to hear about the positive experience you had with our agent! We appreciate your feedback and are glad that they provided excellent service.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience with Sam today…

Had a great experience with Sam today at Exeter Branch always so curtious kind and helps with setting up new contracts seamlessly and remembered us from previous years great customer service

August 5, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey kelly,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was very helpful and sorted out our…

Sam was very helpful and sorted out our new phones and contracts with great customer service skills.

August 4, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Jack,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was great help in the Exeter…

Hayley was great help in the Exeter Branch, knowledgable, efficient and friendly. Thank you!

July 31, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Matthew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience. Dan was amazing and I got a wonderful deal.

July 27, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Victoria,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Walked in to Vodafone Exter today

Walked in to Vodafone Exter today, was very nervous on changing my plan and keep me number. And I see Hayley, she help me to set up everything. Nothing is a problem for Hayley, she went above and beyond to help me. She is definitely a star in your team.

July 17, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Judy,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Wow! DAN was:
Fantastic, patient, informative, sensitive, professional & current.

July 16, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Alison,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was knowledgable pleasant and…

Dan was knowledgable pleasant and helpful. I wasn’t intending to buy today but I am pleased I did.

July 14, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Martin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan gave an exceptional service

Dan gave an exceptional service. A real asset to the company.

July 9, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Iaz,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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