Vodafone UK - Falkirk Reviews 165

TrustScore 5 out of 5

4.9

84 High Street, FK1 1DD Falkirk, GB


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Rated 5 out of 5 stars

Came in to discuss options on WiFi for when I’m at my caravan, got a brilliant deal thank you

Company replied

Rated 5 out of 5 stars

Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... See more

Company replied

Rated 5 out of 5 stars

I came to the store to see if I can get an issue resolved not of Vodafones making but from another provider who let me down. Becca at the Falkirk store identified the problem and presented a solution... See more

Company replied

Rated 5 out of 5 stars

Cleo was a fantastic help with myself and my wife with figuring out what phone to go for aswell as helping build a good deal that suited us both. She was extremely helpful and made it a straightforwar... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Falkirk

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 84 High Street, FK1 1DD, Falkirk, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Helpful and informative

Helpful and informative, good job

June 2, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Bonnie,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to discuss options on WiFi for…

Came in to discuss options on WiFi for when I’m at my caravan, got a brilliant deal thank you

June 2, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful in store thank you so…

Really helpful in store thank you so much

June 2, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Barbs,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michelle upgraded fone amazing service …

Michelle upgraded fone amazing service great staff so helpful x

May 8, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Tina,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

What fine lass shes even goin to lunch…

What fine lass shes even goin to lunch with me x

May 4, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always very friendly and helpful!!

May 4, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Claire,
Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly staff and all time the…

Very friendly staff and all time the manager help me to have a good deal all time. Highly recommended vodafone shop in Falkirk

May 2, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited today to upgrade and resolve…

I visited today to upgrade and resolve issues on my account. Courtney could not have been more patient and helpful. I have had so many unhelpful calls with Vodafone taking hours of time so decided to visit the Falkirk store. I am so happy I did and a huge thank you to Courtney.

April 7, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Corinne,

Thanks for the lovely review and fantastic support for Courtney.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.

April 6, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Fraser

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sorted a problem with my account thank…

Sorted a problem with my account thank you

April 6, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cleo providing great customer service

Cleo was a fantastic help with myself and my wife with figuring out what phone to go for aswell as helping build a good deal that suited us both. She was extremely helpful and made it a straightforward and easy experience whilst giving us great service throughout.

April 6, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Cleo

Great service from Cleo. Easy process upgrading phone and Cleo was very informative

April 6, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Emily,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came to the store to see if I can get…

I came to the store to see if I can get an issue resolved not of Vodafones making but from another provider who let me down. Becca at the Falkirk store identified the problem and presented a solution that was a no trainer. Well done Becca 11 plus

April 6, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Becca.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in the Falkirk store…

Great experience in the Falkirk store the team made everything to easy and simple thank you

March 6, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey James,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to get a new battery left with a…

Went to get a new battery left with a new phone and iPad on a much better deal thank you

March 3, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Craig,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful

This morning I visited Falkirk Vodafone to have a micro sim put in my hand-me-down iphone and Cleo could not have been more pleasant and helpful. Not only did she change the sim but she also set up the iphone for me, something I had been dreading doing myself. Thank you so much!

March 2, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Allan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic staff

Went in with dread, my first contract in years. The girls made me feel welcome straight away and gave me some options. Walked out with a new phone after some great conversation with them. Thank you!

February 24, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Nicola,

Thanks for the lovely review and fantastic support for team. It's heartwarming to read such encouraging feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best Phone Provider !

Best Phone Provider !! Amazing experience and really helpful staff!

February 3, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Diana,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience! Becka
Was extremely helpful

February 2, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Emma,

Thanks for the lovely review and fantastic support for Becka.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff member looked after my interests…

Staff member looked after my interests 100%

January 8, 2026
Unprompted review
Vodafone UK - Falkirk logo

Reply from Vodafone UK - Falkirk

Hey Leslie,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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