Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... See more
Company replied
Location
Switch location84 High Street, FK1 1DD Falkirk, GB
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See what reviewers are saying
Just been in at the Falkikr branch where we spoke with the store manager Kenny ? ( I am not great with remembering names ) anyway Kenny was extremely informative regarding the max strength available... See more
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Went in store with questions about roaming when going away. Amazing service and let me know how to deal with it. Thanks gals!
Company replied
Always had such great customer service from Becca the assistant manager. Had many contracts set up via her fantastic work. Goes out of her way to get everything sorted for you. Sad to hear she's leavi... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Falkirk
Written by the company
Contact info
84 High Street, FK1 1DD, Falkirk, United Kingdom
4.8
Excellent
174 reviews
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Reply from Vodafone UK - Falkirk
Hey June,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Becca was amazing helped me get a good…
Becca was amazing helped me get a good deal for a good price thank you
April 1, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Linda,
Thanks for the lovely review and fantastic support for Becca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really helpful and informative staff
Really helpful and informative staff! Friendly too.
March 17, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Rebecca,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I was in on Monday 10th March falkirk…
I was in on Monday 10th March falkirk store.
The staff where so helpful explaining everything to me and my options for broadband
Also that Vodafone do all the leg work for me when transferring from a different provider.
Staff are welcoming friendly different the best move I have done
March 10, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Michelle. Thank you for your review for the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cleo at the Falkirk branch was amazing…
Cleo at the Falkirk branch was amazing she went above and beyond for me setting up my new iPhone 16 highly recommend going it to the shop for a new phone
March 11, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hello Ann,
It's great to hear about the positive experience which you received in store from Cleo, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service today from Becca…
Great service today from Becca Robertson I’m all sorted with a cheaper sim, great friendly customer service
March 10, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Michelle,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
The staff at Vodafone are very…
The staff at Vodafone are very professional.
March 10, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Tom,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Went into store for an upgrade Michele…
Went into store for an upgrade Michele helped me, thank you fantastic service
March 1, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Woww
Wow, amazing service for getting me the best deal for what I was after and the staff are so great and down to earth. Was in getting a new phone after my old one broke, was treated as one of their own and had a great laugh during the process as well as getting a replacement phone with all my old stuff transferred in seconds. 5 star review every time
February 28, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
The service was superrrrr!!!
The service was superrrrr!!!! Loved the customer service. Becca is a charm
February 14, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Falkirk
Hi Ala, It's great to hear how friendly and helpful our team were. Thanks for your feedback, The Vodafone Social media Team
Reply from Vodafone UK - Falkirk
Hi David, Thanks for your feedback ☺️ All the best, The Vodafone Social media Team
Professional and a Credit to the company
Went in with issues regarding my SIM card. Spoke to Cleo who was professional and friendly who helped me replace it and made sure it was resolved. Can’t praise enough.
February 3, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hello, Dan,
It's always our aim to provide a helpful service, so it's great to hear that Cleo delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great offers followed by great service…
Great offers followed by great service in Falkirk store from Cleo. Quick and easy to Upgrade, highly recommended.
February 4, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Kenneth,
Thanks for the great feedback for Cleo, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fabulous service such patience and help…
Fabulous service such patience and help all questions answered . Problem resolved Could not have been better Cleo and Becca and Kenny
February 4, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Aileen,
Thanks for taking the time to write such a great review! We're delighted that Cleo, Becca and Kenny were able to resolve your query. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic service as always
Fantastic service as always, such a happy group of people at work great atmosphere
February 4, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Thanks for the five star review, William! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Had issues with an old account
Had issue with an old account with which cleo was a great help.It may take a few weeks to find out whether my issue has be resolved.Review will be updated then.
February 1, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Once again a fantastic experience while…
Once again a fantastic experience while upgrading, always a pleasure going into the Falkirk store. Much better than sitting in a phone call to an agent……
January 14, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Craig,
This is a great review for our Falkirk store. Thanks for sharing. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Falkirk
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Such a friendly atmosphere in the shop
Such a friendly atmosphere in the shop, Becca got me sorted and helped with all questions I had
January 3, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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