Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... See more
Company replied
Location
Switch location84 High Street, FK1 1DD Falkirk, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just been in at the Falkikr branch where we spoke with the store manager Kenny ? ( I am not great with remembering names ) anyway Kenny was extremely informative regarding the max strength available... See more
Company replied
Went in store with questions about roaming when going away. Amazing service and let me know how to deal with it. Thanks gals!
Company replied
Always had such great customer service from Becca the assistant manager. Had many contracts set up via her fantastic work. Goes out of her way to get everything sorted for you. Sad to hear she's leavi... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Falkirk
Written by the company
Contact info
84 High Street, FK1 1DD, Falkirk, United Kingdom
4.8
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff!
Good staff, extremely friendly and helped fix issues on my phone and guided me to the best possible deals available
October 3, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Allan,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Went into the shop to get advice on two…
Went into the shop to get advice on two sim l pay for spoke to Becca she was so helpful
September 9, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Patrick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I was looking for a new phone for my gran
I was looking for a new phone for my gran who has no idea about smartphones. Becca and Cleo managed to get me sorted with a new HMD flip phone in pink for her. Fantastic communication and very easily understood. No baffling techno jargon for my elderly gran. Thank you
September 6, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt was very helpful finding us the…
Matt was very helpful finding us the best deals and setting up our new device. Felt very comfortable
September 3, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
We're so glad that you felt comfortable and received excellent support in finding the best deals and setting up your new device.
We appreciate your review,
Vodafone Social Media Team
The customer service was outstanding…
The customer service was outstanding really helpful.
There were no issues and the support was exemplary a great store in Falkirk.
September 2, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The girls in store are so helpful thank…
The girls in store are so helpful thank you for getting mine and my sisters contract set up with no issues
August 5, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Linda,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Huge thanks to Michele at Vodafone…
Huge thanks to Michele at Vodafone Falkirk, stayed after closing to help me out. Super kind and helpful. The whole team was funny and welcoming. Great experience!
August 2, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Austin,
Thanks for the lovely review and fantastic support for Michele.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in with what’s app issue on my…
Came in with what’s app issue on my phone and Matt fixed it right away.
August 2, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Harry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Got my upgrades hassle free and a great…
Got my upgrades hassle free and a great deal, such a lovely team in store
July 1, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Rebecca,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Met Matt
Met Matt, fantastic guy. Very knowledgeable and fixed my issue on my phone.
July 1, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Anne,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, got what we needed did not have to wait , colleagues were happy to help!
July 1, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Adele,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Falkirk
Hey Therese,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgraded both me and my partners phone…
Upgraded both me and my partners phone without the headache. I only went in for a look to see what offers they could give me! Great service from the girls as usual. Always get my phone sorted out and very easy to talk to thanks guys!
June 4, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Chantelle, we are pleased to hear about your fantastic experience. It's great to hear the team were helpful and delivered an excellent service. Thank you for your 5 star feedback and your continued loyalty. We hope you and your partner enjoy your new devices.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Falkirk
Hey Ellisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Falkirk
Hey Dominika,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Falkirk
Hi Meghan. Thank you for your review for Becca. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service, friendly staff. Got me an amazing deal for my new phone.
May 1, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Courtney,
It's wonderful to hear such positive feedback from you! We truly appreciate it.
Should you need any assistance, feel free to reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Team
Had an amazing customer experience with…
Had an amazing customer experience with Matt-would highly recommend! 5star service thanks so much for dealing with something Vodafone customer service couldn’t do.
April 16, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Kirsty,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had the pleasure of being served by…
I had the pleasure of being served by cleo. She was super helpful and thorough throughout the whole process. She is a credit to the store and a great worker.
April 7, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Brandon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a good experience
Had a good experience, would highly recommend the Falkirk store to anyone
April 3, 2025
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Sindhuja,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.