Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... See more
Company replied
Location
Switch location84 High Street, FK1 1DD Falkirk, GB
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See what reviewers are saying
Just been in at the Falkikr branch where we spoke with the store manager Kenny ? ( I am not great with remembering names ) anyway Kenny was extremely informative regarding the max strength available... See more
Company replied
Went in store with questions about roaming when going away. Amazing service and let me know how to deal with it. Thanks gals!
Company replied
Always had such great customer service from Becca the assistant manager. Had many contracts set up via her fantastic work. Goes out of her way to get everything sorted for you. Sad to hear she's leavi... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Falkirk
Written by the company
Contact info
84 High Street, FK1 1DD, Falkirk, United Kingdom
4.8
Excellent
174 reviews
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Very helpful staff in store
August 12, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi William,
Thanks for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Came in for new deal,got this and team…
Came in for new deal,got this and team also helped out with a few issues in my phone
August 5, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hello Geoff,
Thanks for letting us know what an amazing job the team did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service in falkirk store.
Excellent service in falkirk store.
August 5, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Ronald,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The girls in store made my experience…
The girls in store made my experience the best id ever received, couldnt recommended Julia enough thank you
July 26, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi James. Thank you for your review for Julia. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Falkirk Branch Great Service
Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could understand and encouraged us to return if we had problems setting up at home. Thank you Courtney and Zac you are both a credit to Vodafone.
July 19, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi. Thank you for your review for Courtney and Zac. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Falkirk
Hey Ann,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Great service.
Zach who helped us with our upgrades on our phones was so helpful and friendly, explained everything fully and made sure it was all sorted. Very thankful!
July 6, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kenny is class
Very informational checked and sorted my account and processed my new order
Kenny is a credit to Vodafone
June 24, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi there,
We're delighted you had such a great experience with Kenny, thanks for your feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent Customer Service
I had a great experience in store today. All staff were super helpful, friendly and knowledgeable about products and services. Michelle dealt with my issue quickly and exceptionally, I was super stressed as I broke my phone and she made me feel at ease and helped me get set up with a new phone and everything I would need for it in store quickly. Very much appreciated!
June 18, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Kayleigh,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kenny from Falkirk store was absolutely…
Kenny from Falkirk store was absolutely fantastic guy helped me with everything I needed this guy knows his job really well and was very polite and courteous
June 1, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Fantastic service great deal
May 14, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Dawn,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Courtney was very knowledgeable and…
Courtney was very knowledgeable and patient.
I was super impressed with everyone in the Falkirk store.
May 9, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi John,
It's lovely to see you had such a positive experience with our Falkirk Team. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very patient knowledgeable and…
Very patient knowledgeable and considerate assistant.
Courtney was very pleasant and helpful.
April 25, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Margaret,
Thanks for your review. It's great to hear what a positive experience Courtney provided.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Fantastic staff
Fantastic staff. Very helpful, friendly and informative. Amazing broadband and phone offfers and staff even better. Very grateful for the fantastic help I’ve got from lovely young lady.
April 4, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Dagmara,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Falkirk
Hi Mary,
Thank you for reviewing and sharing this feedback for Zach.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I was extremely and upset when I…
I was extremely and upset when I entered Vodafone Falkirk High St and then I met Zach who was the most amazing and calming person. He really helped me so very much and I will recommend to everyone.Thank you for Zach
March 2, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Lorrayne,
Thanks for the lovely review and fantastic support for Zach.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service and staff and service was…
Great service and staff and service was outstanding I was served by a lady called Michelle in the Falkirk store
February 27, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Anthony,
Thanks for the lovely review and fantastic support for Michelle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Faultless
Faultless. Great service from Courtney who went the extra mile for us. Cheers
February 5, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Brian,
Thank you for taking the time to review and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
We needed to get our 'pay as you go'…
We needed to get our 'pay as you go' ancient Nokia phone to work in Spain. The guy that served us couldn't have been more helpful and set it all up for us. Great and friendly service.
January 30, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Paul,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Helpful and good options
Listened to my request gave me options without any coercion. Pleasant and very helpful experience.
January 13, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Shona,
Thanks for your great review, we're so glad you got your issue sorted.
If you need any help in the future, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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