Courtney and Zac went out of their way to help us set up a mobile broadband system after we had lost connection during a house move. Courtney very patiently explained everything in language we could u... See more
Company replied
Location
Switch location84 High Street, FK1 1DD Falkirk, GB
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See what reviewers are saying
Just been in at the Falkikr branch where we spoke with the store manager Kenny ? ( I am not great with remembering names ) anyway Kenny was extremely informative regarding the max strength available... See more
Company replied
Went in store with questions about roaming when going away. Amazing service and let me know how to deal with it. Thanks gals!
Company replied
Always had such great customer service from Becca the assistant manager. Had many contracts set up via her fantastic work. Goes out of her way to get everything sorted for you. Sad to hear she's leavi... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Falkirk
Written by the company
Contact info
84 High Street, FK1 1DD, Falkirk, United Kingdom
4.8
Excellent
174 reviews
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Amazing service
Amazing service in the Falkirk store. Answered all questions and laid all the info out really clearly. Went away with a new phone on the day and fixed my problems on my old handset.
January 11, 2024
Unprompted review
Reply from Vodafone UK - Falkirk
Hey,
Thanks for the review and support for Falkirk store Alastair.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Customer service was outstanding
Customer service was outstanding, Cleo spoke through all my options and gave details about everything, very happy will be recommending to others.
December 28, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Jay,
Thanks for your review, and feedback for Cleo. We appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Wish to thank Dan for his patience and…
Wish to thank Dan for his patience and great service today
December 12, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Janis,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service
Zachary was very friendly & knowledgeable.
He assisted my son with his new contract & phone.
I was impressed with his customer service.
November 11, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Liz,
Thanks for your review and your lovely words for Zachary! It's what we love to see :) If you ever need more help, just pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Zach top man very helpful 👍👍
November 11, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Paul,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Collected upgrade
Went in to collect my upgrade and Dan set it up no issues and thank you Zach for this awesome deal.
November 10, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Craig,
Thank you for reviewing and sharing this feedback for Dan and Zach.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Top shop
Becca class as always and bubbly character, whoever trained her did an amazing job.
October 24, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Dan,
This is such an amazing review for Becca. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Fully explained each stage which I actually understood
Just been in at the Falkikr branch where we spoke with the store manager Kenny ? ( I am not great with remembering names ) anyway Kenny was extremely informative regarding the max strength available at our home for Broadband and discussed the layout and build of our house to help us decide what package was best for us. We have now changed from BT to Vodaphone who we have our mobile phones with and sue to the savings we were able to add on Apple TV.
I am normally bamboozled with info when it comes to tech but he spoke clearly and progressively through each stage of the process. Delighted with the service we received
October 21, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Elsa,
Thanks for letting us know what an amazing job Kenny did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing customer service
Amazing customer service, Becca is a credit to the store
October 2, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Naomi,
Thanks for letting us know what an amazing job Becca did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great Service 5*****
Becca was very attentive and knowledgeable and made the process so easy, 5*
September 30, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Lesley,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sad to see the best staff go
Always had such great customer service from Becca the assistant manager. Had many contracts set up via her fantastic work. Goes out of her way to get everything sorted for you. Sad to hear she's leaving Falkirk store, hope everyone in there can work up to her standards!
September 19, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Daniel.
Thank you for taking the time to review, and sharing your kind words for Becca. We're pleased to hear the positive impact she's left.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Falkirk
Hi Margaret. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rebecca has been more than helpful
Rebecca has been more than helpful. Answered all my questions. Very nice.
September 4, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Wallace,
Thanks for taking the time to review and share your feedback with us! We appreciate it. We're really pleased to hear the experience you had in our store, and how Rebecca has been able to help you.
If you ever require help, pop us over a message on a Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Alyesha was fantastic very engaging
August 12, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Thanks for your fab feedback Graham.
All the best, The Vodafone Social Media Team
Zak and all members of staff very…
Zak and all members of staff very helpful
August 12, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Thanks for your fab feedback for zak and the team.
All the best, The Vodafone Social Media Team
10 out of 10 for the help Alyesha gave…
10 out of 10 for the help Alyesha gave me
August 7, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hi Charles,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Fab Assistant
Becca has helped me before in the past and is always happy to help and explains things in a way that is simple to understand.
August 4, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Stevi,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Zak and Becca were great in the shop
July 30, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Have called in today at your Falkirk…
Have called in today at your Falkirk branch and very pleased with help received from Beccy sorting me a tablet out 10 out of 10 for customer service
July 29, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hey Caroline,
Thanks for the lovely review and fantastic support for Beccy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Staff make the deference
Becca helped us,
Very friendly and helpful.
Very informative and gave us the wide picture so we could understand our options
Thank you
July 28, 2023
Unprompted review
Reply from Vodafone UK - Falkirk
Hey William,
Thanks for the lovely review and fantastic support for Becca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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